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Windows 7: BSOD multipule error codes please help

19 Feb 2012   #1
lunchbox2783

Windows 7 Home Premium 32bit
 
 
BSOD multipule error codes please help

hello
i got a refurbished laptop that i have had for about a month from joy systems it is a HP compaq 6530b it came installed with Windows 7 home premium 32bit and i have installed iTunes, Avast, and updates from Windows and now i am getting mulitple error codes and its driving me bonkers i have attached the requested dump files and system health report as per BSOD posting instructions and also the error reports if you need any additional information let me know and i will do my best to answer your request thank you for your time


My System SpecsSystem Spec
.
19 Feb 2012   #2
mgorman87

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

I'm sorry to say that you got a bad laptop. All your crashes are STOP 0x124 which is a hardware error in the CPU

Stop 0x124 - what it means and what to try

Try updating the BIOS first and see if that stops the crashes
HP Compaq 6530b Notebook PC*-* Download drivers and software - HP Business Support Center

BSOD BUGCHECK SUMMARY
Code:

Built by: 7601.17713.x86fre.win7sp1_gdr.111025-1505
Debug session time: Sun Feb 19 10:36:15.626 2012 (UTC - 5:00)
System Uptime: 0 days 0:18:58.281
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  AvastUI.exe
FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_CACHE
BiosReleaseDate = 07/04/2008
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Compaq 6530b (FZ565UC#ABA)
CPUID:        "Intel(R) Core(TM)2 Duo CPU     P8400  @ 2.26GHz"
MaxSpeed:     2260
CurrentSpeed: 2261
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17713.x86fre.win7sp1_gdr.111025-1505
Debug session time: Sun Feb 19 10:16:06.452 2012 (UTC - 5:00)
System Uptime: 0 days 12:46:14.231
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  spoolsv.exe
FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_CACHE
BiosReleaseDate = 07/04/2008
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Compaq 6530b (FZ565UC#ABA)
CPUID:        "Intel(R) Core(TM)2 Duo CPU     P8400  @ 2.26GHz"
MaxSpeed:     2260
CurrentSpeed: 2261
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17713.x86fre.win7sp1_gdr.111025-1505
Debug session time: Sat Feb 18 20:12:02.804 2012 (UTC - 5:00)
System Uptime: 0 days 0:57:48.583
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_CACHE
BiosReleaseDate = 07/04/2008
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Compaq 6530b (FZ565UC#ABA)
CPUID:        "Intel(R) Core(TM)2 Duo CPU     P8400  @ 2.26GHz"
MaxSpeed:     2260
CurrentSpeed: 2261
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17713.x86fre.win7sp1_gdr.111025-1505
Debug session time: Sat Feb 18 19:13:31.309 2012 (UTC - 5:00)
System Uptime: 0 days 0:44:04.104
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  audiodg.exe
FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_CACHE
BiosReleaseDate = 07/04/2008
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Compaq 6530b (FZ565UC#ABA)
CPUID:        "Intel(R) Core(TM)2 Duo CPU     P8400  @ 2.26GHz"
MaxSpeed:     2260
CurrentSpeed: 2261
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17713.x86fre.win7sp1_gdr.111025-1505
Debug session time: Sat Feb 18 18:28:44.541 2012 (UTC - 5:00)
System Uptime: 0 days 0:56:58.320
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_CACHE
BiosReleaseDate = 07/04/2008
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Compaq 6530b (FZ565UC#ABA)
CPUID:        "Intel(R) Core(TM)2 Duo CPU     P8400  @ 2.26GHz"
MaxSpeed:     2260
CurrentSpeed: 2261
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17713.x86fre.win7sp1_gdr.111025-1505
Debug session time: Sat Feb 18 15:20:00.648 2012 (UTC - 5:00)
System Uptime: 0 days 0:22:10.302
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_CACHE
BiosReleaseDate = 07/04/2008
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Compaq 6530b (FZ565UC#ABA)
CPUID:        "Intel(R) Core(TM)2 Duo CPU     P8400  @ 2.26GHz"
MaxSpeed:     2260
CurrentSpeed: 2261
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17713.x86fre.win7sp1_gdr.111025-1505
Debug session time: Fri Feb 17 17:34:49.997 2012 (UTC - 5:00)
System Uptime: 0 days 0:21:52.651
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  sidebar.exe
FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_CACHE
BiosReleaseDate = 07/04/2008
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Compaq 6530b (FZ565UC#ABA)
CPUID:        "Intel(R) Core(TM)2 Duo CPU     P8400  @ 2.26GHz"
MaxSpeed:     2260
CurrentSpeed: 2261
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17713.x86fre.win7sp1_gdr.111025-1505
Debug session time: Fri Feb 17 15:43:50.249 2012 (UTC - 5:00)
System Uptime: 0 days 0:07:29.028
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_CACHE
BiosReleaseDate = 07/04/2008
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Compaq 6530b (FZ565UC#ABA)
CPUID:        "Intel(R) Core(TM)2 Duo CPU     P8400  @ 2.26GHz"
MaxSpeed:     2260
CurrentSpeed: 2261
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17713.x86fre.win7sp1_gdr.111025-1505
Debug session time: Fri Feb 17 14:02:54.411 2012 (UTC - 5:00)
System Uptime: 0 days 0:58:41.065
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  lsm.exe
FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_CACHE
BiosReleaseDate = 07/04/2008
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Compaq 6530b (FZ565UC#ABA)
CPUID:        "Intel(R) Core(TM)2 Duo CPU     P8400  @ 2.26GHz"
MaxSpeed:     2260
CurrentSpeed: 2261
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
My System SpecsSystem Spec
19 Feb 2012   #3
lunchbox2783

Windows 7 Home Premium 32bit
 
 

I downloaded updated BIOS from HP and have attached dump files and system health report current as of 2 pm
My System SpecsSystem Spec
.

19 Feb 2012   #4
lunchbox2783

Windows 7 Home Premium 32bit
 
 

and immediatly after i made my last post i got BSOD
My System SpecsSystem Spec
19 Feb 2012   #5
mgorman87

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

Still the same. It looks like though that you haven't had a crash on the new BIOS

BIOS Version: Hewlett-Packard 68PDD Ver. F.17, 12/2/2010

^^ That's from your system info, the ones in the BSOD are still from 2008

If the crashes continue then run a CPU stress test
Prime95 - Run all three tests for 3-4 hours each or until fail - Hardware - Stress Test With Prime95

BSOD BUGCHECK SUMMARY
Code:

Built by: 7601.17713.x86fre.win7sp1_gdr.111025-1505
Debug session time: Sun Feb 19 13:38:38.090 2012 (UTC - 5:00)
System Uptime: 0 days 0:33:46.869
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_CACHE
BiosReleaseDate = 07/04/2008
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Compaq 6530b (FZ565UC#ABA)
CPUID:        "Intel(R) Core(TM)2 Duo CPU     P8400  @ 2.26GHz"
MaxSpeed:     2260
CurrentSpeed: 2261
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17713.x86fre.win7sp1_gdr.111025-1505
Debug session time: Sun Feb 19 13:03:50.727 2012 (UTC - 5:00)
System Uptime: 0 days 0:13:42.506
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_CACHE
BiosReleaseDate = 07/04/2008
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Compaq 6530b (FZ565UC#ABA)
CPUID:        "Intel(R) Core(TM)2 Duo CPU     P8400  @ 2.26GHz"
MaxSpeed:     2260
CurrentSpeed: 2261
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17713.x86fre.win7sp1_gdr.111025-1505
Debug session time: Sun Feb 19 12:48:56.463 2012 (UTC - 5:00)
System Uptime: 0 days 2:11:38.243
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_CACHE
BiosReleaseDate = 07/04/2008
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Compaq 6530b (FZ565UC#ABA)
CPUID:        "Intel(R) Core(TM)2 Duo CPU     P8400  @ 2.26GHz"
MaxSpeed:     2260
CurrentSpeed: 2261
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
My System SpecsSystem Spec
19 Feb 2012   #6
lunchbox2783

Windows 7 Home Premium 32bit
 
 

Quote   Quote: Originally Posted by mgorman87 View Post
Still the same. It looks like though that you haven't had a crash on the new BIOS

BIOS Version: Hewlett-Packard 68PDD Ver. F.17, 12/2/2010

^^ That's from your system info, the ones in the BSOD are still from 2008

If the crashes continue then run a CPU stress test
Prime95 - Run all three tests for 3-4 hours each or until fail - Hardware - Stress Test With Prime95

BSOD BUGCHECK SUMMARY
Code:
Built by: 7601.17713.x86fre.win7sp1_gdr.111025-1505
Debug session time: Sun Feb 19 13:38:38.090 2012 (UTC - 5:00)
System Uptime: 0 days 0:33:46.869
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_CACHE
BiosReleaseDate = 07/04/2008
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Compaq 6530b (FZ565UC#ABA)
CPUID:        "Intel(R) Core(TM)2 Duo CPU     P8400  @ 2.26GHz"
MaxSpeed:     2260
CurrentSpeed: 2261
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17713.x86fre.win7sp1_gdr.111025-1505
Debug session time: Sun Feb 19 13:03:50.727 2012 (UTC - 5:00)
System Uptime: 0 days 0:13:42.506
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_CACHE
BiosReleaseDate = 07/04/2008
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Compaq 6530b (FZ565UC#ABA)
CPUID:        "Intel(R) Core(TM)2 Duo CPU     P8400  @ 2.26GHz"
MaxSpeed:     2260
CurrentSpeed: 2261
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17713.x86fre.win7sp1_gdr.111025-1505
Debug session time: Sun Feb 19 12:48:56.463 2012 (UTC - 5:00)
System Uptime: 0 days 2:11:38.243
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_CACHE
BiosReleaseDate = 07/04/2008
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Compaq 6530b (FZ565UC#ABA)
CPUID:        "Intel(R) Core(TM)2 Duo CPU     P8400  @ 2.26GHz"
MaxSpeed:     2260
CurrentSpeed: 2261
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
i am running the prime95 tests at the moment but i am confused at to what u mean by all three tests can you please clarify thank you much for your help so far
My System SpecsSystem Spec
19 Feb 2012   #7
mgorman87

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

Small FFTs, Large FFTs, and Blend Test
My System SpecsSystem Spec
19 Feb 2012   #8
lunchbox2783

Windows 7 Home Premium 32bit
 
 

ok cool i am doing small fft's now and so far everything is passing
My System SpecsSystem Spec
20 Feb 2012   #9
lunchbox2783

Windows 7 Home Premium 32bit
 
 

i ran all three prime95 tests for three hours each and everything passed no errors or warnings then i went to do dishes with just itunes running and when i came back windows had recovered form an unexpected shutdown i have attached a system health report and dump files current as of 2:35 pm today
please help thank you for your time
My System SpecsSystem Spec
20 Feb 2012   #10
mgorman87

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

Still the same crashes, but now the BIOS is updated

At this time, I would contact Joy Systems and link them to this thread and have them sort it out since you just got this laptop a month ago. There is no telling if these BSODs were occurring with the previous owner.


BSOD BUGCHECK SUMMARY
Code:

Built by: 7601.17713.x86fre.win7sp1_gdr.111025-1505
Debug session time: Mon Feb 20 15:19:24.933 2012 (UTC - 5:00)
System Uptime: 0 days 0:30:11.712
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  iexplore.exe
FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_CACHE
BiosReleaseDate = 12/02/2010
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Compaq 6530b (FZ565UC#ABA)
CPUID:        "Intel(R) Core(TM)2 Duo CPU     P8400  @ 2.26GHz"
MaxSpeed:     2260
CurrentSpeed: 2261
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17713.x86fre.win7sp1_gdr.111025-1505
Debug session time: Mon Feb 20 14:48:18.860 2012 (UTC - 5:00)
System Uptime: 0 days 0:42:25.639
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  Defrag.exe
FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_CACHE
BiosReleaseDate = 12/02/2010
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Compaq 6530b (FZ565UC#ABA)
CPUID:        "Intel(R) Core(TM)2 Duo CPU     P8400  @ 2.26GHz"
MaxSpeed:     2260
CurrentSpeed: 2261
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
My System SpecsSystem Spec
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 BSOD multipule error codes please help




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