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Windows 7: Netio.sys Bluescreen crash while browsing


19 Feb 2012   #1

Windows 7 x64 Home Premium
 
 
Netio.sys Bluescreen crash while browsing

Good late / early night from Tampere city in Finland on Planet Earth.

I encountered this weird bluescreen error crash in sunday morning 19.2 around 8am if i remember & i had only utorrent on and OutpostPro Security Suite 7.1. Utorrent had been on for about 6hrs at least & was uploading most of the time. I have 24mb Adsl connection with crappy 1mb upload. I bought OutpostPro Security Suite about 1,5years ago if i recall and now after crash i finally updated on my laptop from 7.1 to 7.5 and made a clean sweep for machine before plugging Web cable back.

I think i added most of the system spec info into my user profile so not sure if i need to put them again in this crash message. Strange that win security center doesn't recognize my Agnitum's OutpostPro Security software as a antivir as it has firewall and antivir. At 1st i got scared that bluescreen crash would be cause of my about 1month old Psu or cause of processor since i guess it's quite dusty and been noisy & been meaning to get it cleaned for a while now. Then after the crash i was browsing ur site using my crappy laptop & found out that it may be cause of malware had something to do with netio.sys crash.

Or then just network adapter had too many connections and couldn't handle the packages. I have no idea how to fix that network adapter if it's cause of that & i tried to update it & says that update not necessary. I have Win 7 x64 Home Premium Sp1 & bought it about year ago from Amazon Uk if i recall. Hdd check with Advanced Systemcare 5 showed couple errors after crash,but not anymore today so that was weird. Bluescreen included these for example and i couldn't take a picture from whole screen with my crappy phone so i took many,but all quite blurry and not wide enough.

Stop: 0x000000D1 (0x000000000000000141182D) "Not sure if this was complete list as didn't get all to pic from right side..possibly.

Netio.sys - Address FFFFF880014ce79381 "there could have been some other numbers between 001 & 4c3 but couldn't take a wide enough picture :/

Well,i don't know what else to say at the moment.

Wishing u have a nice monday & start of new week and that u could help me with this case as i'm all the time thinking what if it happens again at any minute since it came by a surprise while i was browsing and had like 4-6 tabs open and utorrent was uploading "not sure if it was uploading at that moment" & had Outpost running in background so that kind of crash is weird. Sending 2x rar files which r Bsod & perfmon report.

Friendly regards: Tero

My System SpecsSystem Spec
.

20 Feb 2012   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 



We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:
Quote:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.
To ensure minidumps are enabled:
Quote:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.



BTW. Spybot is not recommended with Win 7.
My System SpecsSystem Spec
20 Feb 2012   #3

Windows 7 x64 Home Premium
 
 
Ensured minidumps are enabled

Hello there and ty for reply.

I checked the settings & there was kernel option on and not 256kb so i changed it and automatic restart wasn't on as i had taken it off in last year at some point if i recall.

Windows minidump folder is empty atm. so can't upload nothing from there now :/ I saw some info about the crash from event viewer where was some numbers and letters related to forced restart "bluescreen" in yesterday after crash & it can be found from the Bsod file what i sent in rar package,but i guess the main reason for the problem couldn't be found from that then :/ So i guess only way to get new dump info now is to wait for a new crash :/ Here is a picture from empty Minidump folder and from the event viewer what shows the bluescreen error what occurred.

I am not overclocking my Pc & haven't used Spybot for a long time. Well,when crash happened it was installed,but i haven't done any immunisation with it or even launched it for a long time.

Regards: Tero
My System SpecsSystem Spec
.


20 Feb 2012   #4

Win 8 Release candidate 8400
 
 

If you look at the arrow in your snip you can see the minidump is put in a different place. It is doing that because your Cpanel is not configured correctly.



We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:
Quote:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.
To ensure minidumps are enabled:
Quote:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
My System SpecsSystem Spec
21 Feb 2012   #5

Windows 7 x64 Home Premium
 
 
Tried to boot to safe mode

Hello & ty again for reply.

Well,i tried to go to safe mode and pressed F8 at time when there was a P5Q SE2 reading on blue screen and press delete to enter to bios and some other text,but it put me to screen where asked that from where i wanna boot Floppy drive,HDD or Dvd drive so i'm really confused and not sure how to go there and keep networking on while being on safe mode.

I guess the Dump file data from 19.2 8am Bsod crash isn't there anymore & i need to wait for a new crash,but for what i heard long time ago that every crash makes the Pc more unstable & ofc it's easy for everyone to imagine that.

So if u r sure that i can still get the data with safe mode when networking is on before 2nd similar crash then yes would be nice to try it when i know at what moment to press F8 x) Oh and i haven't never overclocked and never will

Regards: Tero
My System SpecsSystem Spec
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 Netio.sys Bluescreen crash while browsing




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