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Windows 7: BSOD since getting new videocard

19 Feb 2012   #1
alumahai

Windows 7 Home Premium x64
 
 
BSOD since getting new videocard

I upgraded my video card to a GTX 550 ti around the end of November, and got a blue screen every few weeks. I have been dealing with it, but as of late, it has been happening more and more frequently. It has happened twice today, and I'm just tired of this now.
It happens most often while I'm watching videos in media player classic, but I've had it happen a few times while surfing the web too.
I know my computer runs a lot hotter than it should (Real temp shows around 60-70 idling, and I've hit 85 at full load), so I wonder if that's the issue?
Or maybe with my new gaming card, my psu isn't enough?
I'm not sure how to go about solving this... please help.


My System SpecsSystem Spec
.
19 Feb 2012   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by alumahai View Post
I upgraded my video card to a GTX 550 ti around the end of November, and got a blue screen every few weeks. I have been dealing with it, but as of late, it has been happening more and more frequently. It has happened twice today, and I'm just tired of this now.
It happens most often while I'm watching videos in media player classic, but I've had it happen a few times while surfing the web too.
I know my computer runs a lot hotter than it should (Real temp shows around 60-70 idling, and I've hit 85 at full load), so I wonder if that's the issue?
Or maybe with my new gaming card, my psu isn't enough?
I'm not sure how to go about solving this... please help.
It is NEVER a good idea to have more than one active malware application running. In your DMP there is Avira, Avast, and McAffee.

I would remove all of them and replace with Microsoft Security Essentials.



http://files.avast.com/files/eng/aswclear5.exe

Microsoft Security Essentials - Free Antivirus for Windows

http://download.mcafee.com/products/...tches/MCPR.exe

Avira has no removal tool.



In addition you have Daemon tools/alcohol


Please remove any CD visualization programs such as Daemon Tools and Alcohol 120%.

They use a driver, found in your dmp, called sptd.sys, that is notorious for causing BSODs.

Use this SPTD uninstaller DuplexSecure - Downloads DuplexSecure - FAQ

when you're done you can use this Freeware:

MagicISO Virtual CD/DVD-ROM (MagicDisc) in its place

Using MagicISO to create ISO image files
My System SpecsSystem Spec
20 Feb 2012   #3
alumahai

Windows 7 Home Premium x64
 
 

I had decided on avast a long time ago, and never got around to removing the others... Just took care of that, but is that what has been causing the issues? I mean, I have been running those since I got the computer over a year ago, and only started having these issues in November.
My System SpecsSystem Spec
.

20 Feb 2012   #4
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Good advice from zigzag3143, follow his instructions.
Avast is a good anti-virus.

Quote   Quote: Originally Posted by alumahai View Post
I know my computer runs a lot hotter than it should (Real temp shows around 60-70 idling, and I've hit 85 at full load), so I wonder if that's the issue?
Or maybe with my new gaming card, my psu isn't enough?
I'm not sure how to go about solving this... please help.
Those temps are definitely too hot.

You need to pull off your CPU cooler and re-apply the thermal paste.
Your CPU max core temp is 77.7°C.
Intel® Core™ i5-760 Processor

Idle temp should be ~40°C.

Best Thermal Paste Application Methods
My System SpecsSystem Spec
20 Feb 2012   #5
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

* Always a good idea to remove unwanted AV programs immediately.
Remember more is NOT best.


*
The only way we can tell what is causing your crashes is to examine the DMP's.

Most (if not all) BSOD's are caused by a mulitude of events.

Usually it is a combination of files interacting that finally causes the crash.

You can install a application (for example) and have it interact with one you installed 6 months ago and have them both cause the crash.

* zigzag advised you to do the below.

DID YOU REMOVE IT?


In addition you have Daemon tools/alcohol

Please remove any CD visualization programs such as Daemon Tools and Alcohol 120%.

They use a driver, found in your dmp, called sptd.sys, that is notorious for causing BSODs.


etc.etc.
My System SpecsSystem Spec
20 Feb 2012   #6
alumahai

Windows 7 Home Premium x64
 
 

It looks like i just misunderstood how real temp works. It set the highest temp at 99, and i should have changed it at that 77. It seems that I am actually running around 40 - 60.

yet I still do have a new cooler master hyper tx3 and some arctic silver on the other side of the room. I'm waiting on a new case, then swapping out my motherboard.

I just wanted to stop the blue screening before that. I'm worried that im going to have to buy a new psu too, as I think that's the reason for the problems here. I was hoping someone could confirm this, as I really don't have my basis for that assumption.
My System SpecsSystem Spec
20 Feb 2012   #7
alumahai

Windows 7 Home Premium x64
 
 

and yes, I have removed Daemon Tools from my computer too.
My System SpecsSystem Spec
20 Feb 2012   #8
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

You don't need to change any of the temp settings in RealTemp.

The 40-60°C range of temps is a sure sign that the CPU cooler or thermal paste is not working properly.
I would put the new cooler on since you need to take the stock one off anyway.

As mentioned by zigzag3143 & JMH, be sure to use the diver un-installers for the anti-virus and the DuplexSecure - FAQ tool to be sure all traces of those drivers are removed.

Your last three crashes are: STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED
Usual causes: Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS
They are the same Stop code and indicate the same cause.

Code:
Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : dxgmms1.sys ( dxgmms1!VidSchiProcessDpcVSyncCookie+e6 )
Code:
KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck.
ExceptionAddress: fffff88010d41f3e (dxgmms1!VidSchiProcessDpcVSyncCookie+0x00000000000000e6)
IMAGE_NAME:  dxgmms1.sys
FileDescription:  DirectX Graphics MMS
These are your nVidia drivers.
Which version do you have installed?

Other old or problematic drivers:
Code:
moufiltr moufiltr.sys Mon Mar 09 11:16:13 2009 - Tablet Mouse Filter Driver most likely from a WalTop Slimline Widescreen Tablet
Sahdad64.sys Tue Oct 28 11:56:11 2008 - - suspect it's part of Saitek device (Saitek HDD Filter Driver)
Saibad64.sys Tue Oct 28 11:56:15 2008 - Saitek Volume Filter Driver
SaibVdAd64.sys Tue Oct 28 11:56:20 2008 - Saitek Virtual Disk Driver
WinRing0x64.sys Sat Jul 26 21:29:37 2008 - many different programs that center around the using of the WinRing libraries (found in Real Temp directory)
Update your Saitek drivers.
Remove RealTemp and install a new version.
My System SpecsSystem Spec
20 Feb 2012   #9
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Please follow zigzag 3143 advice. One anti virus at a time.
As you know you are running way to hot and that can be several things. What was you temps before installing the new card?
Here is a good place to look for your power supply needs with that new card and some other facts of interest.

GeForce GTX 560 Ti SLI review

After you BSOD is gone and you still have a overheating problem get back to us.
My System SpecsSystem Spec
20 Feb 2012   #10
alumahai

Windows 7 Home Premium x64
 
 

Quote:
You don't need to change any of the temp settings in RealTemp.
I was under the impression that real temp got its tempuratures by checking the distance to the maximum allowed, and the subtracting that to get its current temp. Since the maximum for the chip is 77, not 99, wouldn't that mean that i thought it was running hotter than it really was? although I do realize that is still is a little hot.
My System SpecsSystem Spec
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 BSOD since getting new videocard




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