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Windows 7: Need a bit of help with windows Crash...


20 Feb 2012   #1

Windows 7 Pro x64
 
 
Need a bit of help with windows Crash...Report Added @ last post...

Hi... Can some one tell me what to do to repair the following errrors . It only happens when pb is enabled...on Enemy territory...it's crashing Windows, When the crash occurs the screen freezes and nothing works no Task manager no nothing, Have to hard reboot to get PC going again...
Note: Notice the time on the errors...
--------------------------------------------------------------------------------------------------
Log Name: System
Source: Service Control Manager
Date: 2/19/2012 6:35:33 AM
Event ID: 7036
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: 1-PC
Description:
The Multimedia Class Scheduler service entered the stopped state.
Event Xml:
<Event>
<System>
<Provider>
<EventID>7036</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated>
<EventRecordID>137826</EventRecordID>
<Correlation>
<Execution>
<Channel>System</Channel>
<Computer>Garcia-1-PC</Computer>
<Security>
</System>
<EventData>
<Data>Multimedia Class Scheduler</Data>
<Data>stopped</Data>
<Binary>4D004D004300530053002F0031000000</Binary>
</EventData>
</Event>
-------------------------------------------------------------------------------
Log Name: System
Source: Service Control Manager
Date: 2/19/2012 6:37:34 AM
Event ID: 7036
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: 1-PC
Description:
The PnkBstrB service entered the stopped state.
Event Xml:
<Event>
<System>
<Provider>
<EventID>7036</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated>
<EventRecordID>137827</EventRecordID>
<Correlation>
<Execution>
<Channel>System</Channel>
<Computer>Garcia-1-PC</Computer>
<Security>
</System>
<EventData>
<Data>PnkBstrB</Data>
<Data>stopped</Data>
<Binary>50006E006B00420073007400720042002F0031000000</Binary>
</EventData>
</Event>
---------------------------------------------------------------------------------------------
OS Name Microsoft Windows 7 Professional
Version 6.1.7601 Service Pack 1 Build 7601
System Type x64-based PC
Processor AMD Phenom(tm) II X6 1090T Processor, 6 Core(s)
BIOS Version/Date American Megatrends Inc. P1.50, 11/23/2010
SMBIOS Version 2.6
Hardware Abstraction Layer Version = "6.1.7601.17514"
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 8.00 GB
Available Physical Memory 6.59 GB
Total Virtual Memory 16.0 GB
Available Virtual Memory 14.1 GB
Motherboard Asrock 890 Deluxe 4 AM3
Video Card Amd HD 6870 2GB of Ram
Power Supply 1000 Watts
Water Cooled System...
Thanks...

My System SpecsSystem Spec
.

20 Feb 2012   #2

Windows 7 Ultimate SP1 64-Bit
 
 

Hello Raner777.

I'm no expert on crash analysis, but would like to mention you'll probably get a better response if you post in the Crashes and Debugging forum where one of our BSOD experts can have a look at your dump files.

You can either start a new thread there or PM admin/mods to get this thread moved over.
My System SpecsSystem Spec
20 Feb 2012   #3

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

My System SpecsSystem Spec
.


20 Feb 2012   #4

Windows 7 Pro x64
 
 

Ok...Will do but I will have do it tonight, I am at work and the PC with the problem is my personal PC which is at house... Thanks...
My System SpecsSystem Spec
20 Feb 2012   #5

Windows 7 Pro x64
 
 

Here you go... here is the information as instructed... Thanks for the help... Raner...
My System SpecsSystem Spec
21 Feb 2012   #6

Windows 7 Pro x64
 
 

When the crash occurs it's not the BSOD the PC freezes (Side Note): this PC is also running Windows XP Pro in a duel boot configutation and XP works just fine no chases no freezes no nothing...so it I know it's not a hardware problem because same hardware is running both OS's...
My System SpecsSystem Spec
21 Feb 2012   #7

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

Code:
Event[1231]:
  Log Name: System
  Source: Application Popup
  Date: 2012-02-19T10:52:10.375
  Event ID: 1060
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Garcia-1-PC
  Description: 
\??\C:\Users\Garcia-1\AppData\Local\Temp\mbr.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.
Please uninstall your GMER root kit detector. Looks like it's causing some problems


Please remove AMD Overdrive

Quote:
AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center.
Please uninstall the AMD OverDrive program as it can cause BSOD's on your system.
If it's the stand-alone app, uninstall it via Control Panel...Programs...Uninstall a program
If it's in the AMD VISION Engine Control Center, you can uninstall it using the AMD uninstall tool (or uninstall the entire AMD VISION Engine Control Center application through Control Panel

If the device remains a problem in perfmon /report, open Device Manager, select the "View" item.
Then select "Show hidden devices" and scroll down to the Plug and Play Drivers section.
Locate the AODDriver entry, right click on it and select "Uninstall". Reboot for changes to take affect.

Please remove MSI Afterburner. It has known issues with Windows 7

Update your Realtek driver - Realtek

Code:
Device	PNP_Device_ID	Error_Code	
AMD High Definition Audio Device	HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1002\5&19992FD9&0&0001	This device is disabled.	
Universal Serial Bus (USB) Controller	PCI\VEN_1033&DEV_0194&SUBSYS_01941849&REV_03\4&12EEA762&0&0028	The drivers for this device are not installed.	
Universal Serial Bus (USB) Controller	PCI\VEN_1033&DEV_0194&SUBSYS_01941849&REV_03\4&13D9911B&0&0030	The drivers for this device are not installed.	
Standard PS/2 Keyboard	ACPI\PNP0303\4&8AB8035&0	This device is not present, is not working properly, or does not have all its drivers installed.
Looks like you're missing some USB drivers. They belong to your USB 3.0 device. Download them from here - ftp://174.142.97.10/drivers/Intel/US...XP(v10190).zip

You can also try updating your BIOS - ASRock > Products > Motherboard > 890FX Deluxe4 > Download
My System SpecsSystem Spec
21 Feb 2012   #8

Windows 7 Pro x64
 
 

Thank you Mgorman 87 Will do tonight and I'll keep you posted...Thanks again RaNeR...
My System SpecsSystem Spec
22 Feb 2012   #9

Windows 7 Pro x64
 
 

Hello...Mgorman87...
Here is an update...Looks like we got it...
Updated and deleted everything as per your instuctions.
I did not find any program or files related to GMER root kit detector, It
must have been a program I had already deleted. But it was still on the report as a crash.
I hooked up to the server that was causing my Windows 7 screen freeze or crash for 30 minutes this morning and everything seemed OK. Normaly the game will crash in about 10 minutes it never fails does it all the time.
I think the program that was causing the problem was (Afterburner) that was the last program I deleted.
I am going to have to add a GPU(Video Card)fan control program to adjust my fan speed. Can you recommand one that will not get crossways with windows 7. I had been using Riva Tunner but it's not apporved by microsoft so replaced it with afterburner but looks like I'm going to need something else. I will play tonight for a couple of hours and I will know for sure if the problem is fixed but I think it is...Thanks for all your help had been fighting this crash since punkbuster stopped support for Enemy Territory...
My System SpecsSystem Spec
22 Feb 2012   #10

Windows 7 Pro x64
 
 

Well, Mr Mgorman87 looks like you got it. Played on the server for over an hour and windows 7 held in there... No Crash on Screen Freeze no nothing, Worked as if as if I had a fresh new windows 7 reinstall... Great job and thanks again for taking the time to help me out... RaNeR...
P/S... You can archive this sucker... LOL... Bye till something else misfires on windows 7 and as Arnold would say ...I'LL BE BACK...
My System SpecsSystem Spec
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 Need a bit of help with windows Crash...




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