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Windows 7: iTunes 10 crashes Win 7 64-bit


21 Feb 2012   #1

Windows 7 Home Premium 64bit
 
 
iTunes 10 crashes Win 7 64-bit

I've been having problems for a few weeks with a crashing computer. When I tried to open "Programs and Features", it would crash every time. No crash dumps. No BSOD. Just a hard reboot like some yanked the plug out. It would also happen randomly.

After running countless tests on hardware, checking for viruses, and TWO re-format and clean installs, I finally isolated the problem to iTunes. I was just about finishing my 2nd rebuild, and it was working just fine. I installed the iTunes 10 64-bit version, and BAM, it started crashing. I then installed Revo Uninstaller, and removed iTunes and all of the other Apple crap from my machine. Voila! No more problems.

Has anyone else experienced this, or know why this would happen? I would like to be able to have iTunes installed so that I can manage my iPods, but can't seem to have it on there without hosing up my system. Any advice would be appreciated.


My System SpecsSystem Spec
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21 Feb 2012   #2

Windows 7 Ultimate x64
 
 

I've got iTunes installed on a Win 7 64- bit machine. Almost positive I installed the 64-bit version (installed only about 6 months ago). I just checked for the version number (it's 10.5.2.11) but it doesn't state 64-bit in either the program's "about" dialog or "programs and features". On top of that, the executable was installed in the x86 programs folder. And there is no indication in the properties window for the executable. It did install files in the 64-bit programs folder, but that doesn't appear to be where the program is "running" from (although modified dates of files/folders within are changed to current when I perform actions in iTunes).

Do you know where I could find out whether it's 64-bit or not?

Quote   Quote: Originally Posted by GoldenEagle78 View Post
and removed iTunes and all of the other Apple crap from my machine.
What other Apple crap did you have installed?
My System SpecsSystem Spec
21 Feb 2012   #3

Windows 7 Home Premium 64bit
 
 

I'm not sure where you would look. I just know that the install file was "iTunes64Setup.exe".

The other Apple stuff was just the fluff that comes packaged with iTunes...Apple updater, Bonjour, Mobile Device Manager, etc.
My System SpecsSystem Spec
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21 Feb 2012   #4

Windows 7 Ultimate x64
 
 

So, just the "non-optional" junk that comes along with the install (I've got them too)?

Well, after I posted, I perused the 64-bit programs folder and found an installer file named "iTune64.msi", in a subfolder with a name that corresponds with the installed verion number, and a date stamp that corresponds with the approximate download date. The file is in the "C:\ProgramData\Apple Computer\Installer Cache\iTunes 10.5.2.11" folder.
My System SpecsSystem Spec
21 Feb 2012   #5

Windows 7 Home Premium 64 Bit
 
 

You could try installing iTunes and disabling the Bonjour service starting automatically by setting the service to Manual. Bonjour causes a lot of problems on many systems.

To set to manual: Start Menu -> Type services into search programs and files (do not hit enter) -> Right click the Services with the blue gears next to it -> Right click Bonjour and click Properties -> Set Startup type to Manual.

You may have to do the above in Safe mode since iTunes causes crashes.
My System SpecsSystem Spec
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 iTunes 10 crashes Win 7 64-bit




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