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Windows 7: BSOD sometime on my system

27 Feb 2012   #31
writhziden

Windows 7 Home Premium 64 Bit
 
 

It could be both. I would leave the other two modules out since they were bought at a different time. You can put them back in after we find out how to get the system stable and see if they work and the system remains stable.

Sorry, forgot you were the one who bought two pairs of modules at different times. I help a lot of people, so it can get confusing...


My System SpecsSystem Spec
.
28 Feb 2012   #32
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Let's take a look at the BIOS voltage settings for your RAM.

Go to your BIOS and tell us what the CPU, RAM and North Bridge (NB) voltages are.

Let us know if you have any questions.
My System SpecsSystem Spec
28 Feb 2012   #33
symetric

Windows 7 64 Bits
 
 

Quote   Quote: Originally Posted by Dave76 View Post
Let's take a look at the BIOS voltage settings for your RAM.

Go to your BIOS and tell us what the CPU, RAM and North Bridge (NB) voltages are.

Let us know if you have any questions.
Hello Dave76 !

I attached a jpg of my BIOS Voltage, thank for helping me too...

Don't forget that I didnt put back my 2 other memory module...
My System SpecsSystem Spec
.

01 Mar 2012   #34
symetric

Windows 7 64 Bits
 
 

Hello writhziden, did you clean our thread, it seem to miss some post ??

Also, this morning I got another BSOD while playing a Flash Game (CityVille) on Facebook with Google Chrome

Here the dmp file...thanks
My System SpecsSystem Spec
01 Mar 2012   #35
writhziden

Windows 7 Home Premium 64 Bit
 
 

There was a server crash, so we are running from a backup, I believe. Many threads are missing posts or missing entirely if they were new.

Code:
  1. Loading Dump File [D:\Kingston\BSODDmpFiles\symetric\030112-36816-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506 Machine Name: Kernel base = 0xfffff800`02e0c000 PsLoadedModuleList = 0xfffff800`03051670 Debug session time: Thu Mar 1 04:50:26.336 2012 (UTC - 7:00) System Uptime: 0 days 11:26:22.193 Loading Kernel Symbols ............................................................... ................................................................ ..................................... Loading User Symbols Loading unloaded module list .......... ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck C5, {fffff8e002f639bc, 2, 1, fffff80002fb7fa2} Probably caused by : USBPORT.SYS ( USBPORT!USBPORT_Core_iCompleteDoneTransfer+a15 ) Followup: MachineOwner --------- 2: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* DRIVER_CORRUPTED_EXPOOL (c5) An attempt was made to access a pageable (or completely invalid) address at an interrupt request level (IRQL) that is too high. This is caused by drivers that have corrupted the system pool. Run the driver verifier against any new (or suspect) drivers, and if that doesn't turn up the culprit, then use gflags to enable special pool. Arguments: Arg1: fffff8e002f639bc, memory referenced Arg2: 0000000000000002, IRQL Arg3: 0000000000000001, value 0 = read operation, 1 = write operation Arg4: fffff80002fb7fa2, address which referenced memory Debugging Details: ------------------ BUGCHECK_STR: 0xC5_2 CURRENT_IRQL: 2 FAULTING_IP: nt!ExFreePoolWithTag+212 fffff800`02fb7fa2 ff411c inc dword ptr [rcx+1Ch] CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT PROCESS_NAME: iexplore.exe TRAP_FRAME: fffff88002f929e0 -- (.trap 0xfffff88002f929e0) NOTE: The trap frame does not contain all registers. Some register values may be zeroed or incorrect. rax=0000005fffffffa0 rbx=0000000000000000 rcx=fffff8e002f639a0 rdx=fffff88002f63180 rsi=0000000000000000 rdi=0000000000000000 rip=fffff80002fb7fa2 rsp=fffff88002f92b70 rbp=0000000000000000 r8=000000000000d430 r9=0000000000000000 r10=fffff80002e0c000 r11=000000000000054e r12=0000000000000000 r13=0000000000000000 r14=0000000000000000 r15=0000000000000000 iopl=0 nv up ei pl nz na po nc nt!ExFreePoolWithTag+0x212: fffff800`02fb7fa2 ff411c inc dword ptr [rcx+1Ch] ds:fffff8e0`02f639bc=???????? Resetting default scope LAST_CONTROL_TRANSFER: from fffff80002e881e9 to fffff80002e88c40 STACK_TEXT: fffff880`02f92898 fffff800`02e881e9 : 00000000`0000000a fffff8e0`02f639bc 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx fffff880`02f928a0 fffff800`02e86e60 : 00000000`00000000 fffff880`00f2a051 fffffa80`046177e0 fffffa80`08bcba00 : nt!KiBugCheckDispatch+0x69 fffff880`02f929e0 fffff800`02fb7fa2 : fffffa80`03fb0820 fffff880`00f1dc9b fffffa80`04e12240 fffffa80`04618701 : nt!KiPageFault+0x260 fffff880`02f92b70 fffff800`02e75491 : fffffa80`046095c0 fffffa80`05368050 fffffa80`73556f49 fffff800`02fb7fbd : nt!ExFreePoolWithTag+0x212 fffff880`02f92c20 fffff800`02e8c021 : fffffa80`04618913 00000000`00000000 00000000`00000000 00000000`00000050 : nt!IopUnloadSafeCompletion+0x61 fffff880`02f92c60 fffff880`04013631 : fffffa80`05368050 fffffa80`04617600 00000000`00000000 00000000`00000000 : nt!IopfCompleteRequest+0x341 fffff880`02f92d50 fffff880`04013b0f : fffffa80`07decc02 fffffa80`04618720 00000000`ffffffff fffffa80`05368eb0 : USBPORT!USBPORT_Core_iCompleteDoneTransfer+0xa15 fffff880`02f92e30 fffff880`0401166f : fffffa80`05368eb0 fffffa80`053681a0 fffffa80`05369050 00000000`00000000 : USBPORT!USBPORT_Core_iIrpCsqCompleteDoneTransfer+0x3a7 fffff880`02f92e90 fffff880`04002f89 : fffffa80`05368050 00000000`00000000 fffffa80`05368e02 fffffa80`05368eb0 : USBPORT!USBPORT_Core_UsbIocDpc_Worker+0xf3 fffff880`02f92ed0 fffff800`02e940ac : fffff880`02f63180 fffffa80`05368eb0 fffffa80`05368ec8 00000000`00000000 : USBPORT!USBPORT_Xdpc_Worker+0x1d9 fffff880`02f92f00 fffff800`02e8b765 : 00000000`00000000 fffffa80`0458ab60 00000000`00000000 fffff880`04002db0 : nt!KiRetireDpcList+0x1bc fffff880`02f92fb0 fffff800`02e8b57c : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KyRetireDpcList+0x5 fffff880`07de3e20 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDispatchInterruptContinue STACK_COMMAND: kb FOLLOWUP_IP: USBPORT!USBPORT_Core_iCompleteDoneTransfer+a15 fffff880`04013631 440fb6db movzx r11d,bl SYMBOL_STACK_INDEX: 6 SYMBOL_NAME: USBPORT!USBPORT_Core_iCompleteDoneTransfer+a15 FOLLOWUP_NAME: MachineOwner MODULE_NAME: USBPORT IMAGE_NAME: USBPORT.SYS DEBUG_FLR_IMAGE_TIMESTAMP: 4d8c0c08 FAILURE_BUCKET_ID: X64_0xC5_2_USBPORT!USBPORT_Core_iCompleteDoneTransfer+a15 BUCKET_ID: X64_0xC5_2_USBPORT!USBPORT_Core_iCompleteDoneTransfer+a15 Followup: MachineOwner ---------
  2. Loading Dump File [D:\Kingston\BSODDmpFiles\symetric\022812-24554-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506 Machine Name: Kernel base = 0xfffff800`02e01000 PsLoadedModuleList = 0xfffff800`03046670 Debug session time: Tue Feb 28 21:10:56.303 2012 (UTC - 7:00) System Uptime: 0 days 1:00:16.160 Loading Kernel Symbols ............................................................... ................................................................ .................................... Loading User Symbols Loading unloaded module list ..... ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 1E, {0, 0, 0, 0} Unable to load image \SystemRoot\system32\DRIVERS\NuidFltr.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for NuidFltr.sys *** ERROR: Module load completed but symbols could not be loaded for NuidFltr.sys Probably caused by : NuidFltr.sys ( NuidFltr+2899 ) Followup: MachineOwner --------- 0: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* KMODE_EXCEPTION_NOT_HANDLED (1e) This is a very common bugcheck. Usually the exception address pinpoints the driver/function that caused the problem. Always note this address as well as the link date of the driver/image that contains this address. Arguments: Arg1: 0000000000000000, The exception code that was not handled Arg2: 0000000000000000, The address that the exception occurred at Arg3: 0000000000000000, Parameter 0 of the exception Arg4: 0000000000000000, Parameter 1 of the exception Debugging Details: ------------------ EXCEPTION_CODE: (Win32) 0 (0) - The operation completed successfully. FAULTING_IP: +6462366164323833 00000000`00000000 ?? ??? EXCEPTION_PARAMETER1: 0000000000000000 EXCEPTION_PARAMETER2: 0000000000000000 ERROR_CODE: (NTSTATUS) 0 - STATUS_WAIT_0 BUGCHECK_STR: 0x1E_0 CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT PROCESS_NAME: System CURRENT_IRQL: 2 EXCEPTION_RECORD: fffff80000b9c368 -- (.exr 0xfffff80000b9c368) ExceptionAddress: fffff88000ebc6eb (Wdf01000!FxObjectHandleGetPtrQI+0x000000000000003b) ExceptionCode: c0000005 (Access violation) ExceptionFlags: 00000000 NumberParameters: 2 Parameter[0]: 0000000000000000 Parameter[1]: ffffffffffffffff Attempt to read from address ffffffffffffffff TRAP_FRAME: fffff80000b9c410 -- (.trap 0xfffff80000b9c410) NOTE: The trap frame does not contain all registers. Some register values may be zeroed or incorrect. rax=fffff88000ee80b0 rbx=0000000000000000 rcx=fffffa80071ecb30 rdx=fffff80000b9c5f0 rsi=0000000000000000 rdi=0000000000000000 rip=fffff88000ebc6eb rsp=fffff80000b9c5a0 rbp=0000057ffad68188 r8=0000057ff8e134c8 r9=0000000000001030 r10=0000000000000000 r11=fffff80000b9c608 r12=0000000000000000 r13=0000000000000000 r14=0000000000000000 r15=0000000000000000 iopl=0 nv up ei pl zr na po nc Wdf01000!FxObjectHandleGetPtrQI+0x3b: fffff880`00ebc6eb ff5028 call qword ptr [rax+28h] ds:fffff880`00ee80d8=0049004300410052 Resetting default scope LAST_CONTROL_TRANSFER: from fffff80002e755fe to fffff80002e7dc10 STACK_TEXT: fffff800`00b9b448 fffff800`02e755fe : fffffa80`50646641 fffff800`000001a4 fffff800`00b9bbc0 fffff800`02ea9830 : nt!KeBugCheck fffff800`00b9b450 fffff800`02ea94fd : fffff800`0308771c fffff800`02fc4c30 fffff800`02e01000 fffff800`00b9c368 : nt!KiKernelCalloutExceptionHandler+0xe fffff800`00b9b480 fffff800`02ea82d5 : fffff800`02fc80fc fffff800`00b9b4f8 fffff800`00b9c368 fffff800`02e01000 : nt!RtlpExecuteHandlerForException+0xd fffff800`00b9b4b0 fffff800`02eb9361 : fffff800`00b9c368 fffff800`00b9bbc0 fffff800`00000000 00000000`00001030 : nt!RtlDispatchException+0x415 fffff800`00b9bb90 fffff800`02e7d2c2 : fffff800`00b9c368 fffffa80`071ecb30 fffff800`00b9c410 0000057f`f8e134c8 : nt!KiDispatchException+0x135 fffff800`00b9c230 fffff800`02e7bbca : fffff800`02e01000 00000000`00000001 00000000`00000000 00000000`00000001 : nt!KiExceptionDispatch+0xc2 fffff800`00b9c410 fffff880`00ebc6eb : 00000000`00000000 fffffa80`071eb820 fffffa80`071f14d0 fffffa80`071eba00 : nt!KiGeneralProtectionFault+0x10a fffff800`00b9c5a0 fffff880`00e8543f : 00000000`00000000 fffffa80`071eba05 fffffa80`071ecea0 fffff880`09a40660 : Wdf01000!FxObjectHandleGetPtrQI+0x3b fffff800`00b9c610 fffff880`0597b899 : 00000000`00000000 0000057f`f8e134c8 0000057f`f8e134c8 fffff880`00e9ff38 : Wdf01000!imp_WdfDeviceGetIoTarget+0x7f fffff800`00b9c650 00000000`00000000 : 0000057f`f8e134c8 0000057f`f8e134c8 fffff880`00e9ff38 fffff800`00b9c6d8 : NuidFltr+0x2899 STACK_COMMAND: kb FOLLOWUP_IP: NuidFltr+2899 fffff880`0597b899 ?? ??? SYMBOL_STACK_INDEX: 9 SYMBOL_NAME: NuidFltr+2899 FOLLOWUP_NAME: MachineOwner MODULE_NAME: NuidFltr IMAGE_NAME: NuidFltr.sys DEBUG_FLR_IMAGE_TIMESTAMP: 4d9f9308 FAILURE_BUCKET_ID: X64_0x1E_0_NuidFltr+2899 BUCKET_ID: X64_0x1E_0_NuidFltr+2899 Followup: MachineOwner ---------
  1. Points to USB devices...
  2. Points to your mouse... Hmm... deja vu!

Start with the steps in USB Driver - General Fix for Problems.
Then use hard reset to resolve hardware and software issues (works on all computers, not just HP Pavilions) to reset your USB ports. They may have entered a power state to protect the system from a surge and need to be reset.
My System SpecsSystem Spec
02 Mar 2012   #36
symetric

Windows 7 64 Bits
 
 

Hello writhziden,

I'm checking your tutorial about the "General Fix of USBDriver"

I was removing all my USB hardware from usb port and my computer close.. I was thinking I touch the power cord but no... it create a dump file, you can check it...

Also, in the tutorial it say, plug a wired mouse and keyboard , I can plug a keyboard wired I have the hole in the back of my computer but I can't for a mouse.. Idon't have any green hole for it..... should I stay connected my wireless hardware (mouse and kb) and do what they say in the tutorial ?
My System SpecsSystem Spec
02 Mar 2012   #37
symetric

Windows 7 64 Bits
 
 

Humm do I really need to make the usb tutorial... and delete the INFCACHE.1 file since I got a clean install of Win 7....
My System SpecsSystem Spec
02 Mar 2012   #38
writhziden

Windows 7 Home Premium 64 Bit
 
 

Code:
Loading Dump File [D:\Kingston\BSODDmpFiles\symetric\030212-19219-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Machine Name:
Kernel base = 0xfffff800`02e0d000 PsLoadedModuleList = 0xfffff800`03052670
Debug session time: Fri Mar  2 17:11:06.213 2012 (UTC - 7:00)
System Uptime: 1 days 12:19:02.070
Loading Kernel Symbols
...............................................................
................................................................
........................................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff88000fb76eb, fffff880033a0ef8, fffff880033a0750}

Unable to load image \SystemRoot\system32\DRIVERS\point64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for point64.sys
*** ERROR: Module load completed but symbols could not be loaded for point64.sys
Probably caused by : point64.sys ( point64+186a )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff88000fb76eb, The address that the exception occurred at
Arg3: fffff880033a0ef8, Exception Record Address
Arg4: fffff880033a0750, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
Wdf01000!FxObjectHandleGetPtrQI+3b
fffff880`00fb76eb ff5028          call    qword ptr [rax+28h]

EXCEPTION_RECORD:  fffff880033a0ef8 -- (.exr 0xfffff880033a0ef8)
ExceptionAddress: fffff88000fb76eb (Wdf01000!FxObjectHandleGetPtrQI+0x000000000000003b)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

CONTEXT:  fffff880033a0750 -- (.cxr 0xfffff880033a0750)
rax=fffff88000fe30b0 rbx=fffffa800717cb30 rcx=fffffa800717cb30
rdx=fffff880033a1180 rsi=0000057ff8e834c8 rdi=0000000000001000
rip=fffff88000fb76eb rsp=fffff880033a1130 rbp=0000057ff8e864c8
 r8=0000057ff8e834c8  r9=0000000000001000 r10=fffff80002e0d000
r11=fffff880033a1198 r12=fffffa8007179b50 r13=fffffa8007179b50
r14=fffff88000fdc800 r15=0000000000000001
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
Wdf01000!FxObjectHandleGetPtrQI+0x3b:
fffff880`00fb76eb ff5028          call    qword ptr [rax+28h] ds:002b:fffff880`00fe30d8=0049004300410052
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  ffffffffffffffff

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800030bc100
 ffffffffffffffff 

FOLLOWUP_IP: 
point64+186a
fffff880`0463e86a ??              ???

BUGCHECK_STR:  0x7E

LAST_CONTROL_TRANSFER:  from fffff88000fb700c to fffff88000fb76eb

STACK_TEXT:  
fffff880`033a1130 fffff880`00fb700c : 0000057f`f8e834c8 00000000`00000000 fffffa80`07516010 fffffa80`07159600 : Wdf01000!FxObjectHandleGetPtrQI+0x3b
fffff880`033a11a0 fffff880`0463e86a : 00000000`00000000 fffff880`046441a0 fffffa80`07179e70 fffffa80`00000028 : Wdf01000!imp_WdfObjectDelete+0x88
fffff880`033a11f0 00000000`00000000 : fffff880`046441a0 fffffa80`07179e70 fffffa80`00000028 fffffa80`07179b30 : point64+0x186a


SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  point64+186a

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: point64

IMAGE_NAME:  point64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4dd37e38

STACK_COMMAND:  .cxr 0xfffff880033a0750 ; kb

FAILURE_BUCKET_ID:  X64_0x7E_point64+186a

BUCKET_ID:  X64_0x7E_point64+186a

Followup: MachineOwner
---------
Microsoft IntelliPoint Filter Driver caused the latest crash. These are starting to point to a mouse related issue. Can you try a different mouse?

And yes, I would still proceed with the steps even though it is a clean install to make sure we are thorough.
My System SpecsSystem Spec
02 Mar 2012   #39
symetric

Windows 7 64 Bits
 
 

I think the crash is when I unplug my Wieless receiver for my Mouse and Keyboard (but not sure) and I plug it to another USB Port... right now I have only this plugged in one USB Port..
My System SpecsSystem Spec
04 Mar 2012   #40
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Can you borrow a wired USB mouse to use for testing?
Mouse and keyboard faults can cause many different types of crashes, this is a important trouble shooting step.
Use the wired keyboard even if you don't find a wired mouse to use.

What is the age, brand and wattage rating of your PSU (Power Supply Unit)?

Do you still have the two older RAM cards installed?
Your voltage settings look pretty good, definitely should be enough to run your current 4GB RAM.
For testing purposes, take the two older RAM cards out and install the two newer cards.
Use RAM slots 1 and 3.
If you are still getting crashes change them to slots 2 and 4.

Are your RAM frequencies set on Auto or entered manually?

Is the 'Intel Speed Step' enabled?
My System SpecsSystem Spec
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 BSOD sometime on my system




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