Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: bsod after unistalling kaspersky antivirus 2010 on acer 5538

21 Feb 2012   #1
arcoruorior

windows 7 home premium 64bit
 
 
bsod after unistalling kaspersky antivirus 2010 on acer 5538

I got a bsod after unistalling Kaspersky antivirus 2010, tried the removal tool but still bsod.
acer aspire 5538 running a windows 7 home premium 64 bit
got the instructions for posting
please find attached the error log file


My System SpecsSystem Spec
.
21 Feb 2012   #2
Fred Garvin

Windows
 
 

Buon giorno, arcoruorior. Try updating your wireless network card with these drivers then reboot and see if there's a difference.
My System SpecsSystem Spec
22 Feb 2012   #3
arcoruorior

windows 7 home premium 64bit
 
 

tried to download and install the drivers
when i do that from the control panel say it already has the suitable driver and the computer is up to date,
no results when rebooting the computer, still bsod
My System SpecsSystem Spec
.

22 Feb 2012   #4
Fred Garvin

Windows
 
 

Download those drives from the web page, uninstall your existing drivers, then install the driver you just downloaded.
My System SpecsSystem Spec
23 Feb 2012   #5
arcoruorior

windows 7 home premium 64bit
 
 
from bad to...

I have tried to update the drivers but without success.
I used the system boot and went back to the last known working setup.
This solves the problems with the blue screen and allows me to use the computer in normal mode, BUT now the mousepad or mouse don't work.
I tried to download the mouse manufacturer's drivers but with no result.
I received a letter from Kaspersky who agrree with the fact that the problem is caused by the Atheros driver, they racommended
Atheros AR5xxx/AR9xxx Series Wireless Driver 9.2.0.113 WHQL Windows 7(32/64-bit) - Open Drivers
for the file download.
I will try to do like that but now every operation is quite difficult without the mouse.
My System SpecsSystem Spec
23 Feb 2012   #6
arcoruorior

windows 7 home premium 64bit
 
 
tried installing the atheros drivers

I have tried installing the atheros drivers, the installation seemed to work but the touchpad/mouse don't work, making the computer almost unusable.
My System SpecsSystem Spec
23 Feb 2012   #7
Fred Garvin

Windows
 
 

The link you posted for your wireless network card is the same version driver that I posted. You can attach a wireless or USB mouse to the laptop temporarily until you get the touchpad working.

Download this driver for the touchpad. This is from Acer's support site in Italy. Try uninstalling the touchpad driver in Control Panel under Programs or right click on the driver in Device manager then reboot. See if Windows automatically insatalls a driver that works. If it doesn't, remove it again then install the driver package you downloaded.
My System SpecsSystem Spec
24 Feb 2012   #8
arcoruorior

windows 7 home premium 64bit
 
 
pointer still not working

I have tried to install previously a synaptic driver.
I could not do that because a newer version was installed.
I then Unistalled the previouse version from control panel/programs and then re-installed the dowloaded drivers. No results, the arrow is still stuck.
Tried to install the driver you have suggested, the installation was successful but the pointer still does not work . Even an external mouse would not work .
The device manager signals something wrong with the drivers, (erroe code 39, damaged or missing driver)
I now unistalled the ALPS drivers becuase the synaptics drivers were still used.
P.S. at shutdown there seems to be a program running, (TASK HOST WINDOWS) the screen only appears for 1 second, then it shuts down normally.
My System SpecsSystem Spec
24 Feb 2012   #9
Fred Garvin

Windows
 
 

The Italian version of Acer's website only lists the Alps Touchpad driver. It looks like you had the Synaptics driver installed when you posted the BSOD info above.

Try installing the Synaptics drivers from this page: United States Drivers.

If the touchpad doesn't work, install the Launch Manager software listed under Applications and try again.
My System SpecsSystem Spec
24 Feb 2012   #10
arcoruorior

windows 7 home premium 64bit
 
 
touchpad and mouse still not working

thanks for all the feedback..
Yes these were the drivers which i installed unsuccesfully.
I had to unistall the previous synaptics drivers to be able to launch the install file,
Did that and istalled the synaptics drivers above.
I had no results and so i tried the alps drivers
The mouse/touchpad are still unusable...
i then unistalled the alps drivers...still stuck
My System SpecsSystem Spec
Reply

 bsod after unistalling kaspersky antivirus 2010 on acer 5538




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Cannot uninstall kaspersky antivirus
I've always been a BIG fan of Revo Uninstaller Pro. Revo has always been very good in regard to removing software, at least for me. HOWEVER, this evening was an exception. I was trying to remove a Kaspersky Antivirus program with Revo and, somehow, the uninstall was premature and apparently not...
System Security
Acer Aspire 5538-1096
Acer Aspire 5538-1096 this model was a bit strange for me due to it was given to me with black screen, I connected it to a monitor but still black screen, I took out the screen to remove the inverter board but I did not see any, Where is it if it has ? or May the screen be damage for replacement...
General Discussion
BSOD after Kaspersky Internet Security 2010 uninstallation in Windows7
Hi, I tried to uninstall Kaspersky Internet Security 2010 from my Windows 7 Home Premium 64 bit Acer Aspire 5732z and have been getting BSOD upon normal booting. Unfortunately, I do not have any restore points on my system :o. So far I tried a number of things like emptying the temp folder,...
BSOD Help and Support
Comodo AntiVirus or Kaspersky AntiVirus
Which of these is better? I'm currently using Kaspersky AV plus Comodo Firewall as noted in my sig.
System Security
kaspersky antivirus
should i use a anti spyware with this software or is kaspersky antivirus good enought
System Security
Grab Kaspersky Antivirus 2010 License Free (6 Months)
Read The Full Story At: Grab Kaspersky Antivirus 2010 License Key for 6 Month for Free
News


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 07:57.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App