Random BSOD

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  1. Posts : 21
    Windows 7 64 Bit
       #1

    Random BSOD


    Hi there... someone plaese help!

    I'm getting random BSOD.

    I've done memtest... 8 passes all OK.
    I've run HD Pro... all OK.
    I believe all drivers and firmware is up to date.

    Just from what I can see it appears a service is unable to start... but I don't know which one or why.

    I've attached a zip file wihich includes sys info, event info, dump file etc.

    I'd really appreciate some assistance here!

    Thanks

    Fred
      My Computer


  2. Posts : 1,782
    Windows 7 Home Premium 64bit
       #2

    Please upload a jcgriff2 report
    https://www.sevenforums.com/crashes-d...tructions.html

    Your single crash doesn't tell me much.

    Lets start off by enabling driver verifier

    Driver Verifier - Enable and Disable

    Code:
    Security Processor Loader Driver    ROOT\LEGACY_SPLDR\0000    This device is not present, is not working properly, or does not have all its drivers installed.
    Please check under device manager for this and try to update it. You may have to show hidden devices. It's under non plug and play drivers

    BSOD BUGCHECK SUMMARY
    Code:
    
    Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
    Debug session time: Thu Feb  2 18:02:20.867 2012 (UTC - 5:00)
    System Uptime: 0 days 1:12:14.383
    Probably caused by : win32k.sys ( win32k!zzzLockDisplayAreaAndInvalidateDCCache+106 )
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    BUGCHECK_STR:  0x3B
    PROCESS_NAME:  csrss.exe
    FAILURE_BUCKET_ID:  X64_0x3B_win32k!zzzLockDisplayAreaAndInvalidateDCCache+106
    BiosReleaseDate = 02/15/2011
    SystemManufacturer = ASUSTeK Computer Inc.
    SystemProductName = G53SW
    CPUID:        "Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz"
    MaxSpeed:     2000
    CurrentSpeed: 1995
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
      
    
      My Computer


  3. Posts : 21
    Windows 7 64 Bit
    Thread Starter
       #3

    Thanks... but...


    Many thanks for your prompt reply.

    I checked Security Processor Loader Driver and it was not working... but on restart it now appears to work fine. When I right click on it and look at properties there is no option to update driver... seems there is only an uninstall option.

    Could it be that a depenedent device/service is not working properly?

    Also, I have run verifier before but I don't knwo how to access the data after a BSOD.

    Thanks

    Fred
    Last edited by fredbv; 02 Feb 2012 at 22:02. Reason: spelling
      My Computer


  4. Posts : 1,782
    Windows 7 Home Premium 64bit
       #4

    When you run verifier it will BSOD if it finds a bad driver. Once it BSOD, you are to upload a new report here so I can take a look at it
      My Computer


  5. Posts : 21
    Windows 7 64 Bit
    Thread Starter
       #5

    Which report?


    Thanks... but which report/file would you like me to upload?
      My Computer


  6. Posts : 1,782
    Windows 7 Home Premium 64bit
       #6

    The jcgriff2 report
      My Computer


  7. Posts : 21
    Windows 7 64 Bit
    Thread Starter
       #7

    Apologies for my ignorance... but where would this be located?
      My Computer

  8.   My Computer


  9. Posts : 21
    Windows 7 64 Bit
    Thread Starter
       #9

    Thanks... here is the jcgriff2 report.
      My Computer


  10. Posts : 1,782
    Windows 7 Home Premium 64bit
       #10

    Are you running any system cleaners like CCleaner because I don't see any minidumps in your report? System cleaners will delete the important minidumps.

    Looking through your event logs, you have lots of BSOD, but none of the minidumps are there.

    Check in C:\windows\minidump for any files and upload them here.

    I see the security loader is fixed, but now there is an error about your Bluetooth. Have you disabled or uninstalled it? Do you use it?


    Code:
    Event[363]:
      Log Name: Application
      Source: Windows Error Reporting
      Date: 2012-02-03T10:47:08.000
      Event ID: 1001
      Task: N/A
      Level: Information
      Opcode: Info
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: VP2011
      Description: 
    Fault bucket X64_0xDE_nt!MmPurgeSection+fffffffffffe8dcd, type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: 
    P2: 
    P3: 
    P4: 
    P5: 
    P6: 
    P7: 
    P8: 
    P9: 
    P10: 
    
    Attached files:
    C:\Windows\Minidump\020312-5350-01.dmp
    C:\Users\user\AppData\Local\Temp\WER-7737-0.sysdata.xml
    C:\Users\user\AppData\Local\Temp\WER5FEA.tmp.WERInternalMetadata.xml
    
    These files may be available here:
    C:\Users\user\AppData\Local\Microsoft\Windows\WER\ReportArchive\Kernel_0_0_cab_05948a35
    
    Analysis symbol: X64_0xDE_nt!MmPurgeSection+fffffffffffe8dcd
    Rechecking for solution: 0
    Report Id: 020312-5350-01
    Report Status: 0
    STOP 0x000000DE: POOL_CORRUPTION_IN_FILE_AREA

    Usual causes: Device driver, ?Memory


    If you haven't, please enable driver verifier following the instructions I posted earlier.
      My Computer


 
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