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Windows 7: BSOD sleep issue?

22 Feb 2012   #1
Jopageri

Windows 7 Enterprise 64-bit Operating system
 
 
BSOD sleep issue?

Good Morning, I have been receiving the "windows has recovered from an unexpected shutdown" message and upon clicking the details I receive this information.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF880059C1BE4
BCP3: FFFFF880063E97F0
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\022012-42167-01.dmp
C:\Users\pyee\AppData\Local\Temp\WER-129523839-0.sysdata.xml


I am not sure if this is linked to my attempt to restrict my computers ability to sleep and/or hibernate while I am backing up my ipod to a network drive. (When it sleeps it stops the process).

Does anyone have any information regarding this?


My System SpecsSystem Spec
.
22 Feb 2012   #2
StalkeR

Windows 7 Ultimate SP1 / Windows 10 Pro x64
 
 

http://www.sevenforums.com/crashes-d...tructions.html

Post here the dump files that are located in your pc : C:\Windows\Minidump\022012-42167-01.dmp , so anyone can help you.
My System SpecsSystem Spec
22 Feb 2012   #3
Jopageri

Windows 7 Enterprise 64-bit Operating system
 
 

Sorry new to this.. .I just ran the program instructed and this was the most recent .txt file.

Is this what we are looking for?
My System SpecsSystem Spec
.

22 Feb 2012   #4
StalkeR

Windows 7 Ultimate SP1 / Windows 10 Pro x64
 
 

There should be a folder named Windows_NT6_BSOD_jcgriff2. I think it was located in Documents.
My System SpecsSystem Spec
22 Feb 2012   #5
Jopageri

Windows 7 Enterprise 64-bit Operating system
 
 

Here is the zip file
My System SpecsSystem Spec
22 Feb 2012   #6
StalkeR

Windows 7 Ultimate SP1 / Windows 10 Pro x64
 
 

Yes, that's it. Be here, I see if I can check that dump files, if no, I'll call a BSOD Team.
My System SpecsSystem Spec
22 Feb 2012   #7
Jopageri

Windows 7 Enterprise 64-bit Operating system
 
 

Many Many Thanks!!!
My System SpecsSystem Spec
23 Feb 2012   #8
writhziden

Windows 7 Home Premium 64 Bit
 
 

Antivirus software:
Code:
protectionutilsurrogate.exe	c:\program files (x86)\symantec\symantec endpoint protection\protectionutilsurrogate.exe	3212	8	200	1380	2/22/2012 8:18 AM	11.0.6200.513	49.36 KB (50,544 bytes)	4/12/2011 4:28 PM
rtvscan.exe	c:\program files (x86)\symantec\symantec endpoint protection\rtvscan.exe	2276	8	200	1380	2/20/2012 8:20 PM	11.0.6200.513	1.75 MB (1,839,776 bytes)	4/12/2011 4:28 PM
smc.exe	c:\program files (x86)\symantec\symantec endpoint protection\smc.exe	1104	8	200	1380	2/20/2012 8:20 PM	11.0.6200.530	3.10 MB (3,249,768 bytes)	4/12/2011 4:28 PM
smcgui.exe	c:\program files (x86)\symantec\symantec endpoint protection\smcgui.exe	864	8	200	1380	2/22/2012 8:18 AM	11.0.6200.530	3.69 MB (3,866,480 bytes)	4/12/2011 4:28 PM


Possible out of date drivers (do not worry about these unless we mention them):
Code:
GEARAspiWDM	fffff880`0f0b5000	fffff880`0f0c2000	Mon May 18 06:17:04 2009 (4a1151c0)	000159b4		GEARAspiWDM.sys
ADIHdAud	fffff880`044e9000	fffff880`04569000	Mon Jun 22 13:01:24 2009 (4a3fd504)	00081e59		ADIHdAud.sys
HECIx64	fffff880`0fd8e000	fffff880`0fd9f000	Tue Jun 23 14:28:14 2009 (4a413ade)	00011e93		HECIx64.sys


Code:
  1. Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [D:\Kingston\BSODDmpFiles\Jopageri\Windows_NT6_BSOD_jcgriff2\022012-42167-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506 Machine Name: Kernel base = 0xfffff800`02a65000 PsLoadedModuleList = 0xfffff800`02caa670 Debug session time: Mon Feb 20 18:18:33.776 2012 (UTC - 7:00) System Uptime: 3 days 23:44:32.228 Loading Kernel Symbols ............................................................... ................................................................ .................................................. Loading User Symbols Loading unloaded module list ........................ ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 3B, {c0000005, fffff880059c1be4, fffff880063e97f0, 0} Probably caused by : ncpl.sys ( ncpl+5be4 ) Followup: MachineOwner --------- 1: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* SYSTEM_SERVICE_EXCEPTION (3b) An exception happened while executing a system service routine. Arguments: Arg1: 00000000c0000005, Exception code that caused the bugcheck Arg2: fffff880059c1be4, Address of the instruction which caused the bugcheck Arg3: fffff880063e97f0, Address of the context record for the exception that caused the bugcheck Arg4: 0000000000000000, zero. Debugging Details: ------------------ EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. FAULTING_IP: ncpl+5be4 fffff880`059c1be4 4c894008 mov qword ptr [rax+8],r8 CONTEXT: fffff880063e97f0 -- (.cxr 0xfffff880063e97f0) rax=005c00330008000c rbx=fffffa800388e1b8 rcx=fffffa800b227170 rdx=fffffa800a1818e8 rsi=fffffa800a1818e8 rdi=0000000000000000 rip=fffff880059c1be4 rsp=fffff880063ea1d8 rbp=fffff880097e5020 r8=fffffa800388e1b8 r9=fffff880059c6160 r10=fffff880009eddc0 r11=0000000000000000 r12=fffffa800a1818e8 r13=00000000c0000000 r14=fffff880063ea400 r15=fffff880097e5020 iopl=0 nv up ei pl nz na po nc cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010206 ncpl+0x5be4: fffff880`059c1be4 4c894008 mov qword ptr [rax+8],r8 ds:002b:005c0033`00080014=???????????????? Resetting default scope CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT BUGCHECK_STR: 0x3B PROCESS_NAME: MediaMonkey.ex CURRENT_IRQL: 0 LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff880059c1be4 STACK_TEXT: fffff880`063ea1d8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ncpl+0x5be4 FOLLOWUP_IP: ncpl+5be4 fffff880`059c1be4 4c894008 mov qword ptr [rax+8],r8 SYMBOL_STACK_INDEX: 0 SYMBOL_NAME: ncpl+5be4 FOLLOWUP_NAME: MachineOwner MODULE_NAME: ncpl IMAGE_NAME: ncpl.sys DEBUG_FLR_IMAGE_TIMESTAMP: 4c955c18 STACK_COMMAND: .cxr 0xfffff880063e97f0 ; kb FAILURE_BUCKET_ID: X64_0x3B_ncpl+5be4 BUCKET_ID: X64_0x3B_ncpl+5be4 Followup: MachineOwner ---------
  2. Loading Dump File [D:\Kingston\BSODDmpFiles\Jopageri\Windows_NT6_BSOD_jcgriff2\021512-106236-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506 Machine Name: Kernel base = 0xfffff800`02a59000 PsLoadedModuleList = 0xfffff800`02c9e670 Debug session time: Wed Feb 15 18:21:50.636 2012 (UTC - 7:00) System Uptime: 0 days 16:59:10.088 Loading Kernel Symbols ............................................................... ................................................................ .................................................. Loading User Symbols Loading unloaded module list ................ ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 3B, {c0000005, fffff88007f90a2c, fffff88009537800, 0} Probably caused by : nccache.sys ( nccache+5a2c ) Followup: MachineOwner --------- 0: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* SYSTEM_SERVICE_EXCEPTION (3b) An exception happened while executing a system service routine. Arguments: Arg1: 00000000c0000005, Exception code that caused the bugcheck Arg2: fffff88007f90a2c, Address of the instruction which caused the bugcheck Arg3: fffff88009537800, Address of the context record for the exception that caused the bugcheck Arg4: 0000000000000000, zero. Debugging Details: ------------------ EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. FAULTING_IP: nccache+5a2c fffff880`07f90a2c 483b7b18 cmp rdi,qword ptr [rbx+18h] CONTEXT: fffff88009537800 -- (.cxr 0xfffff88009537800) rax=0000000000000001 rbx=74894808245c8948 rcx=fffffa80040793d8 rdx=0000000000040000 rsi=fffffa80040793d8 rdi=00000000008c0000 rip=fffff88007f90a2c rsp=fffff880095381e0 rbp=fffff88008200020 r8=0000000000000001 r9=00000000000a0000 r10=0000000000900000 r11=fffff880095381e0 r12=fffffa80040793d8 r13=00000000c0000000 r14=fffff88009538400 r15=fffff88008200020 iopl=0 nv up ei ng nz na pe cy cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010283 nccache+0x5a2c: fffff880`07f90a2c 483b7b18 cmp rdi,qword ptr [rbx+18h] ds:002b:74894808`245c8960=???????????????? Resetting default scope CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT BUGCHECK_STR: 0x3B PROCESS_NAME: MediaMonkey.ex CURRENT_IRQL: 0 LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff88007f90a2c STACK_TEXT: fffff880`095381e0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nccache+0x5a2c FOLLOWUP_IP: nccache+5a2c fffff880`07f90a2c 483b7b18 cmp rdi,qword ptr [rbx+18h] SYMBOL_STACK_INDEX: 0 SYMBOL_NAME: nccache+5a2c FOLLOWUP_NAME: MachineOwner MODULE_NAME: nccache IMAGE_NAME: nccache.sys DEBUG_FLR_IMAGE_TIMESTAMP: 4c955c38 STACK_COMMAND: .cxr 0xfffff88009537800 ; kb FAILURE_BUCKET_ID: X64_0x3B_nccache+5a2c BUCKET_ID: X64_0x3B_nccache+5a2c Followup: MachineOwner ---------
  1. Caused by ncpl.sys, and Novell Client Portability Layer is a driver file from company Novell, Inc. belonging to product Novell XTier.
  2. Caused by nccache.sys, and Novell XTier Cache File System Provider Driver is a driver file from company Novell, Inc. belonging to product Novell XTier.


Simple, remove Novell XTier.
My System SpecsSystem Spec
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