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Windows 7: The computer has rebooted from a bugchec

19 Aug 2009   #1

windows 7
 
 
The computer has rebooted from a bugchec

can someone help me with this

Log Name: System
Source: Microsoft-Windows-WER-SystemErrorReporting
Date: 19/08/2009 00:22:26
Event ID: 1001
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Midnight2
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000003, 0xfffffa8009c35890, 0xfffff80000b9c518, 0xfffffa8007bff700). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 081909-25584-01.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-08-18T23:22:26.000000000Z" />
<EventRecordID>1994</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>Midnight2</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">0x0000009f (0x0000000000000003, 0xfffffa8009c35890, 0xfffff80000b9c518, 0xfffffa8007bff700)</Data>
<Data Name="param2">C:\Windows\MEMORY.DMP</Data>
<Data Name="param3">081909-25584-01</Data>
</EventData>
</Event>

My System SpecsSystem Spec
.

20 Aug 2009   #2

windows 7
 
 
hi

this is in relation to my computer rebooting intermittantly, should i provide a dmp file ?
My System SpecsSystem Spec
20 Aug 2009   #3

Windows 7 Pro (MSDN)
 
 

A kernel bugcheck is just the technical name for a "blue screen of death". Standard things to do when you get a BSOD include running the memory diagnostic, updating your hardware device drivers, and making sure that your hardware is not defective.
My System SpecsSystem Spec
.


20 Aug 2009   #4

windows 7
 
 
hi

could someone have a look at this attachedment and tell me maybe what is causing my probs, thanks.
My System SpecsSystem Spec
20 Aug 2009   #5
Microsoft MVP

 
 

Caused by USBPORT.SYS - as this is a Windows file, it's not the most likely cause. More likely is that some device/driver passed it bad information and that caused it to crash.

Will run the dump file in a sec....

You have a very old SoundGraph device driver on the system (from 2005). They didn't know how to write Vista/Windows 7 drivers back then. Please uninstall that device and only reinstall it if there are Vista/Windows 7 drivers available.

If this doesn't fix it, post back with the minidump files. We'll see from them if we need to run further tests.
My System SpecsSystem Spec
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 The computer has rebooted from a bugchec




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