Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.



Windows 7: HP dv6 random BSOD on games, videos, and internet browser

22 Feb 2012   #1

Windows 7 Home 64bit
 
 
HP dv6 random BSOD on games, videos, and internet browser

Hello,

So I have an HP Pavilion dv6z notebook running 64 bit Windows 7, it originally came with Vista pre-installed but I received an upgrade disc when 7 came out, that I have for about 2 1/4 years now. It was running great until about August or September when I would occasionally get a blue screen when playing Fallout New Vegas, which I had been playing on and off since Christmas 2010 when I got it. This happened once every couple of weeks. Since then slowly more programs things have been tripping the blue screen and the frequency has increased. Now a number of games, though mostly newer 3d games and minecraft, have been setting it off. As well in the few months I have also occasionally had it blue screen when I am just using a web browser or watching a video file.

The notebook is a HP Pavilion dv6z (s/n: CNF9351VRX, p/n: NT594AV), with an AMD Turion x2 Dual-Core Mobile RM-75 cpu, an ATI Mobility Radeon HD 4530 graphics card, an Atheros AR9285 802.11b/g/n WiFi Adapter, a 300 gig hard drive, 4 gigs of ram, and a blu-ray drive. I don't know what the motherboard or sound cards are.

I have been trying to troubleshoot this myself, and with the help of some friends who work in IT and electrical engineering, but at this point I have run out of ideas. I have reset to factory settings in December, though that was due to a virus creeping in and ravaging windows, so reinstalled 7 and it now has a cleaner version on, but the problem persists. I've driver swept and reinstalled me drivers with no luck. I have also virus, spyware, trojan, and malware scanned finding nothing. I've torture tested the CPU and it passed with flying colors. I stress tested the memory with much the same result. Yet still I keep getting this blue screen, which is always the same regarding hal.dll +12a3b and ntoskrnl.exe +18d513. I have also taken to leaving HWMonitor open when I am using my pc, baring directx programs, and I have seen multiple instances where the cpu was in the mid 60 degree cetigrade range when it blue screened. Since this has hit me 3 times in the last week (once will playing the mass effect 3 demo, once while watching a video file with no other programs open, and once while using firefox to look up information with only 2 tabs open) I am at my wits end and could really use some help.

My System SpecsSystem Spec
.

22 Feb 2012   #2

Win 8 Release candidate 8400
 
 

Your .dmp file shows a stop error of 0x124 which is a general hardware error .
Quote:
A "stop 0x124" is fundamentally different to many other types of bluescreens because it stems from a hardware complaint.

Stop 0x124 minidumps contain very little practical information, and it is therefore necessary to approach the problem as a case of hardware in an unknown state of distress
Some generic advice.

If you are overclocking STOP. Return to the default settings at least for now.
If you are running a RAID update its driver.



You can read more on this error and what to try here...
Stop 0x124 - what it means and what to try
My System SpecsSystem Spec
23 Feb 2012   #3

Windows 7 Home 64bit
 
 

I actually already looked at that post when I was trying to diagnose it myself. Plus the nature of the 0x124 is part of the problem. I am not overclocking, heck I don't even know how to overclock nor do I care to. There isn't a raid drive as it is a notebook and such I only 1 hard drive. I've tested the stress tested the memory and the cpu and both passed just fine. Plus a number of the crashes were under 70 degrees centigrade. So I don't know what other possible hardware problems it could be, hence why I posted here hoping that folks who know this stuff better can give me ideas to try. I would have given up and replaced the thing by now if I could afford it but I am hoping someone can help me diagnose the problem so I can hold out until I have a decent job and can buy a cheap but powerful tower.
My System SpecsSystem Spec
.


Reply

 HP dv6 random BSOD on games, videos, and internet browser





Thread Tools




Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 10:54 PM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33