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Windows 7: Restarting Playing Mass Effect 2. No BSOD or error codes.


23 Feb 2012   #1

Windows 7 Enterprise 64 bit
 
 
Restarting Playing Mass Effect 2. No BSOD or error codes.

Hello, I recently put this computer together. The windows install is less then four days old.

I5 2500k
ASRock Extreme3 Gen3 z68 mobo
8 gigs ram
EVGA geforce 560ti
Ultra X3 850w psu
Windows 7 enterprise 64 bit

All the parts are new except for the power supply which is from my last build. Basically whenever I get to the second mission in mass effect 2 the computer will restart itself without any error message or blue screen. From what I have read that is usually an indication of a hardware probelm rather then software. Am I looking in the right direction there? I attached my event viewers log.

My System SpecsSystem Spec
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23 Feb 2012   #2

Windows 7 Enterprise 64 bit
 
 

I replicated the crash in a different program finally. The only error that pops up in the event viewer is 4107 CAPI2 Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Not sure if that could be causing the crashes? Or if it is more likely a hardware issue since I replicated it in a different program.
My System SpecsSystem Spec
24 Feb 2012   #3

Windows 7 Home Premium 64 Bit
 
 

Event ID 4107 or Event ID 11 is logged in the Application log in Windows and in Windows Server for the event viewer error. I doubt it will have any bearing on the problem, but it is still good to sort that error out.


Hardware tests:
  • Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors checked for all SSDs. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log

    Do an HD Diagnostic (that link will help you find the manufacturer of your drive(s) and the diagnostic tools).



  • Monitor temperatures during the following tests Use the following programs to monitor the temperature.

  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).

    If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working.
    Once these steps have been followed, it is safe to remove and replace components within your computer.
My System SpecsSystem Spec
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 Restarting Playing Mass Effect 2. No BSOD or error codes.




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