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Windows 7: BSOD at random times

11 Mar 2012   #11
Daeayt

Microsoft Windows 7 Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by Daeayt View Post
Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by Daeayt View Post
i don't know if i should open a new thread.
so the computer was running fine for the past week i reinstalled windows at least 3 times that seemed to fix it. i installed driver updates and no windows updates i installed MS security essentials and steam. at random times firefox would crash for no reason. Then today i finally got a BSOD and a few minutes the computer completely froze and i had to reset it.
i tried to run the "
perfmon /report" but couldn't it kept giving me some timeout error. so im just attaching the Windows_NT6_BSOD_jcgriff2 folder
i also ran memtest for 11hours and got no errors

In most recent DMP Asacpi.sys is fixed and this crash was related to dxgmms1.sys

Diagnosing basic problems with DirectX
i followed the steps and everything is enabled then i tried to update it but it says i have the newest files. i checked device manager and found and unknown device it says i need to update it "ATK0110" i checked windows update and theres and update for it. should i download it?
i downloaded the update from Asus and it didnt help.
i got the perfmon /report
to work. i was reading through event viewer and it says stuff like
"The device, \Device\Harddisk0\DR0, has a bad block."
"Data error on device.

Device: \Device\RaidPort0
Model: ST31000524AS
Firmware Version: JC4B
Serial Number: 6VPH0SD4
Port: 0"
you think i have a bad harddrive thats causing the BSOD? can a bad hardrive cause lots of programs to crash randomly?



My System SpecsSystem Spec
.
01 May 2012   #12
Daeayt

Microsoft Windows 7 Home Premium 64-bit
 
 

so im still having problems with this computer it was a Christmas present and haven't had it working properly since i got it.
i sent the computer back twice and they replace everything in it. the third time they couldn't find a problem with it so they just sent it back doing nothing to it.so i'm desperate for help, and thanks in advance to anyone that can help
and here are the system spcs
http://www.newegg.com/Product/Produc...82E16883229254
*update* so i tried a different hard drive and got a blue screen without updating anything so a bad hard drive is out of the question i hope.
My System SpecsSystem Spec
02 May 2012   #13
writhziden

Windows 7 Home Premium 64 Bit
 
 

Problematic programs:
Code:
driverupdate.exe	c:\program files (x86)\driverupdate\driverupdate.exe	2432	8	200	1380	5/1/2012 4:23 PM	2.2.16918.26185	26.45 MB (27,735,904 bytes)	12/6/2011 3:29 PM
slimdrivers.exe	c:\program files (x86)\slimdrivers\slimdrivers.exe	2424	8	200	1380	5/1/2012 4:23 PM	2.2.20441.56721	25.41 MB (26,646,368 bytes)	5/1/2012 12:55 PM
We do not recommend automated driver update software. It often finds drivers for devices similar to but not exactly the same as the hardware actually on the system. This can lead to conflicts and blue screen crashes. If you need help finding driver updates for a certain device, please start a thread in Drivers - Windows 7 Forums instead of using software. Driver updates are not always necessary and some updates can actually decrease system stability rather than increase it, so it is usually better not to update unless a device or its driver is causing problems with the system. If it ain't broke, don't fix it.


Your latest crash was related to driverupdate.exe; as above, I recommend removing the software.

The previous crash to that was related to hard disk errors. There is also a note in your Event Viewer logs regarding a hard disk error problem:
Code:
Event[132]:
  Log Name: System
  Source: Disk
  Date: 2012-05-01T16:07:47.179
  Event ID: 7
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Red-PC
  Description: 
The device, \Device\Harddisk0\DR0, has a bad block.
  • If you are overclocking any hardware, please stop.

  • Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors checked for all SSDs. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log.
    For any drives that do not give the message:
    Windows has checked the file system and found no problems
    run disk check again as above. In other words, if it says:
    Windows has made corrections to the file system
    after running the disk check, run the disk check again.

  • Run the short and long tests with SeaTools to determine whether the hard disk is functioning properly. If you cannot run SeaTools For Windows, use SeaTools For DOS
My System SpecsSystem Spec
.

02 May 2012   #14
Daeayt

Microsoft Windows 7 Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by writhziden View Post
Problematic programs:
Code:
driverupdate.exe	c:\program files (x86)\driverupdate\driverupdate.exe	2432	8	200	1380	5/1/2012 4:23 PM	2.2.16918.26185	26.45 MB (27,735,904 bytes)	12/6/2011 3:29 PM
slimdrivers.exe	c:\program files (x86)\slimdrivers\slimdrivers.exe	2424	8	200	1380	5/1/2012 4:23 PM	2.2.20441.56721	25.41 MB (26,646,368 bytes)	5/1/2012 12:55 PM
We do not recommend automated driver update software. It often finds drivers for devices similar to but not exactly the same as the hardware actually on the system. This can lead to conflicts and blue screen crashes. If you need help finding driver updates for a certain device, please start a thread in Drivers - Windows 7 Forums instead of using software. Driver updates are not always necessary and some updates can actually decrease system stability rather than increase it, so it is usually better not to update unless a device or its driver is causing problems with the system. If it ain't broke, don't fix it.


Your latest crash was related to driverupdate.exe; as above, I recommend removing the software.

The previous crash to that was related to hard disk errors. There is also a note in your Event Viewer logs regarding a hard disk error problem:
Code:
Event[132]:
  Log Name: System
  Source: Disk
  Date: 2012-05-01T16:07:47.179
  Event ID: 7
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Red-PC
  Description: 
The device, \Device\Harddisk0\DR0, has a bad block.
  • If you are overclocking any hardware, please stop.

  • Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors checked for all SSDs. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log.
    For any drives that do not give the message:
    Windows has checked the file system and found no problems
    run disk check again as above. In other words, if it says:
    Windows has made corrections to the file system
    after running the disk check, run the disk check again.

  • Run the short and long tests with SeaTools to determine whether the hard disk is functioning properly. If you cannot run SeaTools For Windows, use SeaTools For DOS
i tried to uninstall it but a blue screen appeared i tried a second time and the same thing, but i finally got it to uninstall.would it be better for me to format the hard drive( i dont have anything important on here) and then use the link you provided for updates, then i should scan the hard drive for errors?
My System SpecsSystem Spec
02 May 2012   #15
writhziden

Windows 7 Home Premium 64 Bit
 
 

If you do a full format, there is no need to check the disk. It will do that as you format. If you do a quick format, you should check the disk prior to formatting. It is probably safer to do the disk check and then do a quick format.

I can help you get the drivers you need as you install, as well. I wouldn't mind going through the process.
My System SpecsSystem Spec
02 May 2012   #16
Daeayt

Microsoft Windows 7 Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by writhziden View Post
If you do a full format, there is no need to check the disk. It will do that as you format. If you do a quick format, you should check the disk prior to formatting. It is probably safer to do the disk check and then do a quick format.

I can help you get the drivers you need as you install, as well. I wouldn't mind going through the process.
so it found no errors so ill do a quick format and thanks for the help so far
*update* so i reinstalled windows 7sp1 and now should i get the driver updates first, or dowloaded all the updates after sp1?
My System SpecsSystem Spec
03 May 2012   #17
writhziden

Windows 7 Home Premium 64 Bit
 
 

Get the drivers first. First, see what drivers you are missing through device manager. Start Menu -> Control Panel -> Hardware and Sound -> Device Manager

Motherboard Support Site: ASUS - Motherboards- ASUS M4N68T-M V2 -> Windows 7 64bit

Graphics card site: ATI Catalyst

You should install in this order:
  1. Antivirus software
  2. Graphics drivers from your Graphics card site
  3. Chipset Drivers from your Motherboard Support Site
  4. Audio Drivers from your Motherboard Support Site
My System SpecsSystem Spec
03 May 2012   #18
Daeayt

Microsoft Windows 7 Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by writhziden View Post
Get the drivers first. First, see what drivers you are missing through device manager. Start Menu -> Control Panel -> Hardware and Sound -> Device Manager

Motherboard Support Site: ASUS - Motherboards- ASUS M4N68T-M V2 -> Windows 7 64bit

Graphics card site: ATI Catalyst


You should install in this order:
  1. Antivirus software
  2. Graphics drivers from your Graphics card site
  3. Chipset Drivers from your Motherboard Support Site
  4. Audio Drivers from your Motherboard Support Site
i was following your steps and when i was installing MSE i got a blue screen.i'm going to stop updating becuase something caused the blue screen and i didnt update anything else and btw i installed windows from my cd that already had sp1
My System SpecsSystem Spec
04 May 2012   #19
writhziden

Windows 7 Home Premium 64 Bit
 
 

Alright, the main problem is
Code:
ASACPI	fffff880`040ca000	fffff880`040d2000	Sun Mar 27 20:30:36 2005 (42476c4c)	00003c77		ASACPI.sys
Older versions of ASACPI.SYS are a known BSOD problem on Windows 7. Update the driver by:
  1. Going to the Asus motherboard support site
    When you reach the website:
  2. Select Windows 7 64bit as your OS.
  3. Scroll down the page and click Utilities
  4. Hold Ctrl and press f (ctrl+f) to enter the browser's find feature
  5. Search for "ATK0110 driver for WindowsXP/Vista/Win7 32&64-bit" (without quotes)
  6. Download and install the driver.
  7. After installation is complete, verify that it installed correctly.
    • Click Start Menu
    • Click My Computer
    • Go to C:\WIndows\System32\drivers\
    • Verify that the ASACPI.SYS file is dated 2009 or newer (2010,etc.)

Thanks to JMH and zigzag3143 for the above information.


The above site is not for your motherboard, but the drivers for that utility are the same across boards, so installing it will not cause issues.
My System SpecsSystem Spec
04 May 2012   #20
Daeayt

Microsoft Windows 7 Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by writhziden View Post
Alright, the main problem is
Code:
ASACPI	fffff880`040ca000	fffff880`040d2000	Sun Mar 27 20:30:36 2005 (42476c4c)	00003c77		ASACPI.sys
Older versions of ASACPI.SYS are a known BSOD problem on Windows 7. Update the driver by:
  1. Going to the Asus motherboard support site
    When you reach the website:
  2. Select Windows 7 64bit as your OS.
  3. Scroll down the page and click Utilities
  4. Hold Ctrl and press f (ctrl+f) to enter the browser's find feature
  5. Search for "ATK0110 driver for WindowsXP/Vista/Win7 32&64-bit" (without quotes)
  6. Download and install the driver.
  7. After installation is complete, verify that it installed correctly.
    • Click Start Menu
    • Click My Computer
    • Go to C:\WIndows\System32\drivers\
    • Verify that the ASACPI.SYS file is dated 2009 or newer (2010,etc.)

Thanks to JMH and zigzag3143 for the above information.


The above site is not for your motherboard, but the drivers for that utility are the same across boards, so installing it will not cause issues.
the computer was finally working fine for 8 hours no problem. i decided to update the ASACPI file and created a restore point just in case. thanks for the help ! lets hope the system stays stable

Update
Spoke to soon -.-
it crashed while being idle
it might be a harddrive problem? i looked at the perfmon /report and it said something about it being flagged as dirty...
My System SpecsSystem Spec
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