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Windows 7: New HTPC Build - BSOD just using chrome or itunes. Zip attached

26 Feb 2012   #11
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

After you check for any drivers that may be causing issues as ePeen recommends.

AMD CPU and 1600MHz RAM always throws up a flag for me, there are known issues with this combination.
Can you download CPUZ and post a snip of the CPU, Mainboard, Memory, and SPD tabs.
For posting the information , enter 'Snipping tool' in the Start button > Search box, hit enter. Select the area you want to post and save to a convenient place.
How to Post a Screenshot in Seven Forums
Go to your BIOS and tell us what the CPU, RAM and the CPU integrated memory controller voltages are.

Have you been checking your temperatures?
Use Core Temp, to check the CPU temps when at idle, under load and/or testing.
Let us know the minimum and maximum temps you get.



This is a reference for testing procedures for the Stop 101 watchdog BSoD.
STOP 0x101: CLOCK_WATCHDOG_TIMEOUT troubleshtg


My System SpecsSystem Spec
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07 Mar 2012   #12
kranbes

Windows 7 Ultimate x64
 
 

ok so I still have BSOD, although not as frequent. Should i do the verifier thing to see if there is still a driver causing it? I might be having the known issues for the combination of CPU and RAM... I'll look into your advice Dave76.
My System SpecsSystem Spec
07 Mar 2012   #13
kranbes

Windows 7 Ultimate x64
 
 

Ok I uploaded pictures of the snippets you requested from CPUZ, as well as pictures i took of my screen when i was in BIOS under the only two screens i could find anything with voltages... In the intelligent tweaker screen, I had to turn 'system voltage control' to manual to get it to show the voltage numbers. Under AUTO it just said AUTO under each item with no numbers shown to the right.

I'll test my temperatures next.
My System SpecsSystem Spec
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08 Mar 2012   #14
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

The good news is that your RAM is running at 1333MHz (2 X 666.7MHz).

The bad news, this RAM appears to be optimized for Intel motherboards.
It is the RAM the Kingston recommends for your motherboard but, that doesn't mean it will run on an AMD motherboard.
The first give away is the CPUZ information, DC Mode is greyed out, this is important as it needs to be in 'Unganged Mode', check your BIOS settings for this and make sure it is selected.
The second indication is the 'XMP' listing, XMP is an Intel feature.

I have seen many RAM kits that are suppose to run on Intel and AMD boards that won't run on AMD. Since they sell more RAM for Intel systems it has been optimized more for Intel.
Best to find RAM that is for AMD only.

You can try to adjust a few settings to see if we can get it stable.
Set the 'CPU NB VID Control' to 1.20v, the default setting should be 1.10v.
Set the 'DDR3 Voltage Control' to 1.550v.
Let us know the results.

Any reason for disabling the fan/temp warnings?
- CPU Warning Temperature
- CPU FAN Fail Warning
- System FAN Fail Warning
These are important, I would enable them.

Your BIOS version, F1, is the original version. The latest version is F5 there are a couple 'memory compatibility' updates mentioned.
This is FYI for now but, may need to come back to this.
My System SpecsSystem Spec
08 Mar 2012   #15
kranbes

Windows 7 Ultimate x64
 
 

i was able to change the voltages, however i could not find the option to change DC mode to unganged. Nowhere in he DRAM settings or anything :-/ even after changing things to manual
My System SpecsSystem Spec
08 Mar 2012   #16
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

If you don't have your motherboard manual you can d/l it here: Gigabyte GA-A75M-D2H

I noticed your motherboard has two RAM slots, this will make the 'Unganged Mode' irrelevant.

Let us know how your system is running.
My System SpecsSystem Spec
14 Mar 2012   #17
kranbes

Windows 7 Ultimate x64
 
 

Ok so my computer had been running since i made those voltage stages... almost nonstop. Well I just had my first BSOD---although it didn't actually go to the BSOD screen--it paused and made the weird distortions at the top of the screen like it always has when it BSODs... but it just went black. I got impatient for the blue screen to come up, so I just restarted and here I am. Should I flash the newest BIOS or is there anything else you can recommend?

P.S. Things have definitely improved, as this was the longest period without a BSOD, so I'm very thankful for the help thus far! Is there a chance its still software related at all? It does seem like the AMD/RAM compatibility is likely though, since it's a reported problem.
My System SpecsSystem Spec
14 Mar 2012   #18
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Good to hear it's running better, looks like we are on the right track.
Bump the 'CPU NB VID Control' to 1.25v.

Your RAM is running at 1333MHz, which will not cause any issues because it is not running above 1333MHz, this is where lots of people are having problems.

I would hold off on the BIOS update, let's see if this voltage bump can get it running stable.
Of coarse it is your computer and your choice.
It is best to not Flash your BIOS unless you have no other choice.
FYI, BIOS Flashing With Qflash, use the USB method.
My System SpecsSystem Spec
03 Aug 2012   #19
jimlogan60

windows 7
 
 

It's your RNX-N600 . . . I had the same problem, BSODs, memory exceptions and it all stopped when I disabled the wifi device.
My System SpecsSystem Spec
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 New HTPC Build - BSOD just using chrome or itunes. Zip attached




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