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Windows 7: Help with troubleshooting (crashing with irresponsivness)


26 Feb 2012   #1

Windows 7 64-bit
 
 
Help with troubleshooting (crashing with irresponsivness)

I've had my computer for a few years, and never have had this problem, but there it only one thing I can relate it too. The new windows update. Eversince the new windows update (I believe it was the one on Presidents Day..) my computer has been acting some someone else. First, it would freeze on the welcome loading up the desktop. Sometimes it does sometimes it doesn't. Next I would make it to the desktop (alright cool..) but then my start up menu would crash and then explorer would crash. I couldn't do anything but restart. Now taking aside situation 1 I would freeze before loading up the desktop, or after. ( Yet explorer never said it was not responding.)

I was getting fed up really having two instances of crashing, so I called in my cousin. He has gotten me out of many jams with my computer ever since I got my first computer. Hes a great dude; but he loaded up safe mode, closed some stuff with ms config and said nothing should be happening. He then did a diskcleanup and left. I started my computer up and it seemed fine..no problems nothing.

Looking like the disk cleanup fixed there is still one major issue im still having, the computer works and usually starts up without any freezes on the desktop now, but when Im on a program and it crashes for whatever reason, it springs up a domino effect. Soon other things start to crash after I close it. For instance Il have steam up, it crashes, I go to my start menu and try to search something, and it wont search the program (i.e I search something like Skype on run, nothing happens.) Then that crashes, causing other things to crash, until the whole desktop is just frozen. (Yet no error message from explorer what so ever) I was told it wasn't a bad ram stick and everything hardware wise is working fine.

I am assuming this to the windows update because it started happening after said update. Any help is appreciated, for on patch Tuesday this problem isn't fixed, I might have to reformat, because when I was trying to fix my computer's issue when it was more prominent I mistakenly wiped my older restore points..

Sorry for the great wall o'text but I don't know what else to go or say. Its a pain in the rear end.
( Have already scanned for malware with two different good programs, this isn't an issue, ive done defrags, disk cleanups, optimizations.)


My System SpecsSystem Spec
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26 Feb 2012   #2

win 7 ultimate32bit, Win8.1pro wmc 32bit
 
 

Hi CherryVodka welcome to the forums , have you run the sfc/ scannow tool ? SFC /SCANNOW Command - System File Checker this will check the integraty of the system files and correct any that are missing/corrupted failing that you may want to perform a repair install Repair Install doing this will not lose any of your data/files
My System SpecsSystem Spec
26 Feb 2012   #3

Windows 7 64-bit
 
 

Quote   Quote: Originally Posted by pebbly View Post
Hi CherryVodka welcome to the forums , have you run the sfc/ scannow tool ? SFC /SCANNOW Command - System File Checker this will check the integraty of the system files and correct any that are missing/corrupted failing that you may want to perform a repair install Repair Install doing this will not lose any of your data/files
Doing the scan and also was removing bad/useless drivers; after the scan we'll see whats up.

EDIT: Didn't find any integrity violations
My System SpecsSystem Spec
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26 Feb 2012   #4

win 7 ultimate32bit, Win8.1pro wmc 32bit
 
 

And is the PC still crashing ?
My System SpecsSystem Spec
26 Feb 2012   #5

Windows 7 64-bit
 
 

Can't tell yet, Im rebooting and im going to Check Errors on the Boot drive, after thats done we'll see.

EDIT: It seems to be working well..but as I stated sometimes it is a gamble and some stuff works well as others don't, but Im sure all the stuff i did will help, so Im going to wait and see.
My System SpecsSystem Spec
26 Feb 2012   #6

win 7 ultimate32bit, Win8.1pro wmc 32bit
 
 

Quote   Quote: Originally Posted by CherryVodka View Post
Can't tell yet, Im rebooting and im going to Check Errors on the Boot drive, after thats done we'll see.

EDIT: It seems to be working well..but as I stated sometimes it is a gamble and some stuff works well as others don't, but Im sure all the stuff i did will help, so Im going to wait and see.
OK CherryVodka , If you do have any problems , Just post back
My System SpecsSystem Spec
26 Feb 2012   #7

Windows 7 64-bit
 
 

Thank you for your help, for the sake of my problem I'm not going to check resolved but Im sure this helped.

EDIT: Some quick information ever since the return, I've been doing some experimenting, and all of the stuff i did seems to have solved the problem, now alas when a program crashes it doesn't set off a ticking time bomb of everything going insane, but one problem still remains. When my computer has been on for a bit (about 20-30 minutes) some programs wont work/open and some of them crash (but can be reopened) Yet some things I can do in those programs will cause it to crash,(say trying to play a game on steam crashes it but loading it up is fine) and it won't beable to work again without a restart. But im atleast very satisfied now that everything just about works and I won't be getting random crashes.

EDIT 2: The problems are managable, yet I have realized that when I don't start up programs after start up (firefox, steam, etc) they won't work and crash. This happened to me after I idled after a random crash of firefox after a reboot, and firefox did not work (nor did other programs) so I had to restart again and load it up only a little bit after startup.

I may reset my computer to factory settings (reformat) after Tuesday if it's not something with windows. I will also go through the drivers again.
My System SpecsSystem Spec
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