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Windows 7: Constant random BSODs - ASUS N53SV - Win 7 - Going NUTS - Please HELP!

27 Feb 2012   #1
MrAndersen

Genuine Windows® 7 Home Premium 64bit
 
 
Constant random BSODs - ASUS N53SV - Win 7 - Going NUTS - Please HELP!

I don't know enough about computers to figure out what the heck is wrong, but it is making me lose my mind. This laptop is only a few months old and it is causing me major headaches. It usually goes BSOD at random, but after many tests that chance seems to be higher when listening to music, watching videos or playing games (especially if multi-tasking with something else).

I have an OEM copy of Windows 7 Home Premium x64 and all the video/audio/chipset drivers have been updated. I have attached the .zip file as per BSOD Posting Instructions, but whenever I try to run the perfmon /report I get the following error :

[IMG]res://wdc.dll/error.gif[/IMG] Error:


An error occured while attempting to generate the report.



The wait for the report generation tool to finish has timed out.

Also, here are my complete system specs:

Display
Diagonal Size : 15.6"
Resolution : 1366 x 768 (HD) 16:9 / 1920 x 1080 (Full HD) 16:9
Technology : LED backlit Asus Splendid Video Intelligent Technology

Graphics Card
NVIDIA® GeForce® GT 540M with 1GB DDR3 VRAM (+Internal Intel HD Graphics for when the Nvidia Graphics Card is not needed)

Processor
Type : Intel® Core™ i5-2410M dual-core processor
Speed : 2.30 GHz with Turbo Boost up to 2.9 GHz
Cache : 3 MB L3


Chipset
Intel® HM65 Express Chipset

Memory
DDR3 1333 MHz SDRAM
Quad Core : 4 x SO-DIMM socket for expansion up to 16GB SDRAM


Storage
2.5" SATA
640GB 5400rpm

Optical Drive
Blu-Ray DVD Combo

TV Tuner
Hybrid : Analogue + Digital

Communication
LAN : 10/100/1000 Base T

WLAN : Integrated 802.11 b/g/n

Bluetooth :
Built-in Bluetooth™ 2.1 + EDR (optional)
Built-in Bluetooth™ 3.0 (optional)

Audio
Bang & Olufsen ICEpower®
Built-in Speakers And Microphone
SonicFocus
(Realtek High Definition Audio)

Interface
1 x USB 3.0 ports (optional)
3 x USB 2.0 ports
1 x RJ45 LAN Jack for LAN insert
1 x HDMI
1 x Microphone-in jack
1 x Line-in Jack
1 x VGA port/Mini D-sub 15-pin for external monitor

Power
Output : 19 V DC, 6.3 A, 120 W (Quad Core) / 4.74 A , 90 W (Dual Core)
Input : 100 -240 V AC, 50/60 Hz universal

A thousand thank-yous to whomever is kind enough to help me. You will be my personal hero


My System SpecsSystem Spec
.
27 Feb 2012   #2
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

The only thing I can tell you for sure after a quick look at the dumps (sorry short on time right now)
Is the asus auto update tool was running every time you crashed, I would remove it temporarily and see if the frequency goes down or if the crashes even stop at all.
Get back to me on that one and hopefully I've have more time later.
My System SpecsSystem Spec
28 Feb 2012   #3
MrAndersen

Genuine Windows® 7 Home Premium 64bit
 
 

Well, I un-installed the Asus Live Update tool and shortly after that it crashed again. Then, as I was writting in this forum, it crashed again. I don't know what else to say, I am really pulling my hair out on this one. I sincerely hope you can help me out here. I have attached the updated crash log.
My System SpecsSystem Spec
.

28 Feb 2012   #4
MrAndersen

Genuine Windows® 7 Home Premium 64bit
 
 

Ok, I have now un-installed a lot more apps and attached the latest crash report file. Hopefully, this will make things a little easier for you.
My System SpecsSystem Spec
28 Feb 2012   #5
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

The problem here is you are getting a 7f type failure, and they are notoriously difficult to weed out since they generally just crash the system kernel and we're left trying to back trace through debugger.

You do have drivers for a atheros device I am unfamiliar with (likely wifi)

I am honestly to the point of requesting you turn on driver verifier.
...also clear out the minidump folder before doing so. It's getting crowded int here and we already have all the previous dump files sitting on the site here.

Anyhow as for driver verfier.
Driver Verifier - Enable and Disable
(Please read all instructions for driver verifier before using as it's possible it will make the machine behave badly and you need to know how to undo it.)

The idea here is actually go cause more bsod's, in hopes driver verifier will weed out the culprit for us. It will likely crash many times. I would let it go about 4 or 5 crashes before turning dv back off.
My System SpecsSystem Spec
24 Apr 2012   #6
st0kEd

Windows 7 Home Premium x64 SP1
 
 

MrAnderson, did you determine the root cause of your problem? I have an N53SV-XV1 (with the i7 core) and its been suffering from chronic BSODs just like you're describing. Thanks!
My System SpecsSystem Spec
24 Apr 2012   #7
MrAndersen

Genuine Windows® 7 Home Premium 64bit
 
 

Unfortunately I was not able to pinpoint the exact problem. However, it was most likely caused by my wireless Internet receiver (the aetheros one). It got to a point where I could not connect to the net at all, even though everything appeared normal on Device Manager. Anyway, long story short, I had to reformat my c drive and re-install the operating system along with default asus drivers. Since then I have not had any more BSOD's. I know it sucks, but if you can preserve your data...

Wish I could have been of more help.

MrAndersen
My System SpecsSystem Spec
24 Apr 2012   #8
st0kEd

Windows 7 Home Premium x64 SP1
 
 

Quote   Quote: Originally Posted by MrAndersen View Post
Unfortunately I was not able to pinpoint the exact problem. However, it was most likely caused by my wireless Internet receiver (the aetheros one). It got to a point where I could not connect to the net at all, even though everything appeared normal on Device Manager. Anyway, long story short, I had to reformat my c drive and re-install the operating system along with default asus drivers. Since then I have not had any more BSOD's. I know it sucks, but if you can preserve your data...

Wish I could have been of more help.

MrAndersen
Thanks for the quick response! I'm glad to hear the re-format cleared up the BSODs, I'll put that on the table as my last resort.
My System SpecsSystem Spec
26 Apr 2012   #9
writhziden

Windows 7 Home Premium 64 Bit
 
 

st0kEd, if you would like help from our crash experts, you can start your own thread and follow the http://www.sevenforums.com/crashes-d...tructions.html. We would be happy to assist you.
My System SpecsSystem Spec
27 Apr 2012   #10
st0kEd

Windows 7 Home Premium x64 SP1
 
 

Quote   Quote: Originally Posted by writhziden View Post
st0kEd, if you would like help from our crash experts, you can start your own thread and follow the http://www.sevenforums.com/crashes-d...tructions.html. We would be happy to assist you.
Thanks, will do! Wanted to see if MrAnderson had found resolution first so as to avoid multiple threads on the same topic. Especially considering we have the exact same machine exhibiting the same bad behavior! Regardless, I've got my files ready and will be posting up my own thread in a few.
My System SpecsSystem Spec
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 Constant random BSODs - ASUS N53SV - Win 7 - Going NUTS - Please HELP!




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