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Windows 7: BSOD playing SWTOR, error 0x0000003B


28 Feb 2012   #1

Windows 7 Enterprise x64
 
 
BSOD playing SWTOR, error 0x0000003B

Hello,

Im new on this forum. I get random bsod Service system exception 0x0000003B while playing Star Wars: TOR, like 3-4 / 24h. I badly need your help.

Specs:

Corsair CMPSU-850HX
Samsung 1 TB SATA-II 7200RPM 32MB rpm Spinpoint F3
Thermalright Silver Arrow
4 x A-DATA 4GB DDR3 1333MHz CL9 Premier
Intel Core i7 2600K 3.40GHz box (OC at 4.0)
Corsair Force Series 3 120GB SATA-III 2.5 inch
MSI GeForce GTX 580 Lightning Xtreme Edition 3GB DDR5 384-bit
ASRock Z68 Extreme4 Gen3

My System SpecsSystem Spec
.

28 Feb 2012   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

1. I note your Eset needs updating. {It is showing as 2009.}
Suggest you do it asap.


2. Please remove any CD visualization programs such as Daemon Tools and Alcohol 120%.

They use a driver, found in your dmp, called sptd.sys, that is notorious for causing BSODs.


Use this SPTD uninstaller DuplexSecure - Downloads
DuplexSecure - FAQ

when you're done you can use this Freeware:


MagicISO Virtual CD/DVD-ROM (MagicDisc) in its place
Using MagicISO to create ISO image files
My System SpecsSystem Spec
28 Feb 2012   #3

Win 8 Release candidate 8400
 
 

In addition please update these drivers
Code:
RTCore64.sys    5/25/2005 1:39:12 AM    fffff880`2679a000    fffff880`267a0000    0x00006000    0x42941d90                            
ctac32k.sys    7/2/2008 3:38:22 AM    fffff880`09a1f000    fffff880`09acd000    0x000ae000    0x486b3e7e                            
epfwwfpr.sys    5/14/2009 8:12:55 AM    fffff880`0ddc0000    fffff880`0dde0000    0x00020000    0x4a0c18d7                            
eamon.sys    5/14/2009 8:30:49 AM    fffff880`0d2f9000    fffff880`0d3bc000    0x000c3000    0x4a0c1d09                            
ehdrv.sys    5/14/2009 8:32:02 AM    fffff880`0168b000    fffff880`016ae000    0x00023000    0x4a0c1d52                            
GEARAspiWDM.sys    5/18/2009 7:17:04 AM    fffff880`07d37000    fffff880`07d44000    0x0000d000    0x4a1151c0
How To Find Drivers:
Quote:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads
My System SpecsSystem Spec
.


28 Feb 2012   #4

Windows 7 Enterprise x64
 
 

Thank you so much for taking time to look into my files. I see there that i have to upgrade almost all my drivers. I`ll do it asap...and i`ll give u feedback.

Thanks!
My System SpecsSystem Spec
28 Feb 2012   #5
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

OK.
Keep us posted.
Good luck!
My System SpecsSystem Spec
04 Mar 2012   #6

Windows 7 Enterprise x64
 
 

From Eventviewer. 3 mins after BSOD. What to do ? Uninstall MSI Afterburner? Somehow i think the STPD file is not removed even ive followed the right steps. What ive did wrong? Ive used the program. Uninstall only...and it might be there.

Log Name: Application
Source: Application Error
Date: 3/4/2012 10:05:17 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Claudiu-PC
Description:
Faulting application name: swtor.exe, version: 1.0.0.0, time stamp: 0x4f3ead9b
Faulting module name: RTSSHooks.dll, version: 0.0.0.0, time stamp: 0x4d4fb7eb
Exception code: 0xc0000005
Fault offset: 0x0000a542
Faulting process id: 0x1e30
Faulting application start time: 0x01ccfa421a9cb1a8
Faulting application path: C:\Games\Star Wars-The Old Republic\swtor\RetailClient\swtor.exe
Faulting module path: D:\Program Files (x86)\MSI Afterburner\Bundle\OSDServer\RTSSHooks.dll
Report Id: 5c2646bd-6635-11e1-a4f7-005056c00008
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-03-04T20:05:17.000000000Z" />
<EventRecordID>19423</EventRecordID>
<Channel>Application</Channel>
<Computer>Claudiu-PC</Computer>
<Security />
</System>
<EventData>
<Data>swtor.exe</Data>
<Data>1.0.0.0</Data>
<Data>4f3ead9b</Data>
<Data>RTSSHooks.dll</Data>
<Data>0.0.0.0</Data>
<Data>4d4fb7eb</Data>
<Data>c0000005</Data>
<Data>0000a542</Data>
<Data>1e30</Data>
<Data>01ccfa421a9cb1a8</Data>
<Data>C:\Games\Star Wars-The Old Republic\swtor\RetailClient\swtor.exe</Data>
<Data>D:\Program Files (x86)\MSI Afterburner\Bundle\OSDServer\RTSSHooks.dll</Data>
<Data>5c2646bd-6635-11e1-a4f7-005056c00008</Data>
</EventData>
</Event>
My System SpecsSystem Spec
04 Mar 2012   #7

Win 8 Release candidate 8400
 
 

SPtD.SYS is gone, Eset is still from 2009, and afterburner is still dated 2005.

I would update ESET, and remove afterburner (at least to test).

Your error code suggests excessive page file usage probably from the video driver passing bad data.
My System SpecsSystem Spec
06 Mar 2012   #8

Windows 7 Enterprise x64
 
 

Afterburner removed. ESET was updated at 1am.




Log Name: System
Source: Microsoft-Windows-WER-SystemErrorReporting
Date: 3/6/2012 6:34:49 AM
Event ID: 1001
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Claudiu-PC
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b (0x00000000c000001d, 0xfffff8000348dec5, 0xfffff8800c1affd0, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 030612-11902-01.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-03-06T04:34:49.000000000Z" />
<EventRecordID>87515</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>Claudiu-PC</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">0x0000003b (0x00000000c000001d, 0xfffff8000348dec5, 0xfffff8800c1affd0, 0x0000000000000000)</Data>
<Data Name="param2">C:\Windows\MEMORY.DMP</Data>
<Data Name="param3">030612-11902-01</Data>
</EventData>
</Event>
My System SpecsSystem Spec
06 Mar 2012   #9

Win 8 Release candidate 8400
 
 

As of the most recent dmp 3/6/2012 6:34:48 AM

Afterburner has been removed but ESET and the other drivers remain the same.

After upgrading them we can try to find the underlying issues by running memtest and driver verifier.
My System SpecsSystem Spec
06 Mar 2012   #10

Windows 7 Ultimate x64
 
 
BSOD playing SWTOR, error 0x0000003B

Update the drivers that control your PC. If you have not installed all the drivers and you can't recognise them then use a driver finder to install them.
Hope updating drivers will fix this error 0x0000003B.
My System SpecsSystem Spec
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 BSOD playing SWTOR, error 0x0000003B




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