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Windows 7: second BSOD on laptop after reinstall

16 Mar 2012   #21
timeless

Windows 7 Professional (64bit)
 
 

added a screencap of my settings for the minidumps, it was set up properly apart from the fact it forced restarted and the dumps were not set to 256k, plus the systemroot part was capitalised at the first S and the R.


and also one for my pagefile settings as requested. originally the top tick box was ticked to automatically manage the pagefile settings for all drives, however l set it to system managed.. first off this setting had not been touched before l re-installed back then l got the same Bsod which is why l re-installed.. plus the fact l like to refresh once a year, further Bsods happened after reinstalling which have been completely random but give me the same error.

lve virus scanned, run scandisk, done a sfc file check edited my settings for the pagefile to system managed rather than mess with the tick box. now sometimes it can be a week or two before l get a bsod and occasionally maybe once a day.. its just extremely strange and l cannot predict them or acquire minidumps because they fail to create which is annoying.


My System SpecsSystem Spec
.
16 Mar 2012   #22
writhziden

Windows 7 Home Premium 64 Bit
 
 

Alright, since everything appears to be setup correctly (I assume you turned off the automatic restart so you could see the crashes), I decided to go through everything you have posted so far with a fine tooth comb. I really suspect your hard drive at this time. Have you opened the system up to make sure the hard drive is fully inserted?

If you have not, this should be your first step. Even if it is fully inserted, remove it, blow any dust out of the contacts, and re-insert it. We will proceed from there.

When you remove the hard drive, follow these steps:
  1. Shut down and turn off the computer
  2. Remove the AC power and then remove the battery
  3. Hold down the power button for 30 seconds (this closes the circuit so all components are drained of power)
  4. Open the panel where the hard disk is housed in the laptop
  5. Remove the panel
  6. Remove the hard disk (check if it is loose first as this may indicate why you are having trouble)
  7. Use a can of compressed air to blow the dust out of the connection both in the laptop and on the hard disk itself
  8. Replace the hard disk and make sure it snugly fits in the laptop
  9. Replace the panel to cover the hard disk
  10. Re-insert your battery and then plug in the AC Adapter
  11. Start up the computer and see how it responds

Try not to lose any screws in the process. Put any screws necessary for removal of the panel in a safe place and work on a table or desk if possible. Also, make sure you are grounded to Avoid Static Damage to Your PC. The hard disk itself should not need any screws removed to pull out of the system. It should just slide out, so the only screws involved should be on the panel on the outside of the laptop.
My System SpecsSystem Spec
16 Mar 2012   #23
timeless

Windows 7 Professional (64bit)
 
 

lve actually already done that recently after the first bsod as l did a spring clean around the time l reinstalled my OS.

l will note one thing l noticed, before l ran scan disk to see if it picked anything up (which l dont believe it did, as it didnt note anything) my icon for skype wouldnt show up at all on the task bar, however after running scan disk its shown up ever since. so lm slightly confused as to what fixed that issue however lm wondering what kind of tools are out there to test hard drives, would be interesting to see if there was a tool that would give me some kind of idea.
My System SpecsSystem Spec
.

16 Mar 2012   #24
writhziden

Windows 7 Home Premium 64 Bit
 
 

Run the Western Digital Scorpio Blue Data Lifeguard Diagnostic tests. Run all tests to see if the drive is faulty.

Also, see if you can find the disk check logs with: Check Disk (chkdsk) - Read Event Viewer Log

HD Diagnostic may also be of interest.
My System SpecsSystem Spec
17 Mar 2012   #25
timeless

Windows 7 Professional (64bit)
 
 

at present lve only ran the quick test as lm off to bed soon however l will run the extended one later on my drive, but initial results state that l have passed the quick test.

as for my scan disk logs, there were some irregularities on the first time l ran scan disk but the second one picked up nothing, lve pasted the log below. however as said above l will run a full test as soon as l get up later so l can give it a good several hours (if needed), regardless this laptop is just over a year and a few months old which means its out of warranty which is annoying because the webcam on it died just after.. but l have an external one l use so lm not overly bothered.. but lm assuming the drive may still be under warranty as they usually seem to have a couple of years on them lve found, same with ram although l didnt find an issue with it (equally l only ran memtest up to 120% which was for like an hour and a half immediately after a bsod).

Code:
Checking file system on C:
The type of the file system is NTFS.
Volume label is Win7.

A disk check has been scheduled.
Windows will now check the disk.                         

CHKDSK is verifying files (stage 1 of 5)...
  184576 file records processed.                                          File verification completed.
  253 large file records processed.                                      0 bad file records processed.                                        0 EA records processed.                                              76 reparse records processed.                                       CHKDSK is verifying indexes (stage 2 of 5)...
  232746 index entries processed.                                         Index verification completed.
  0 unindexed files scanned.                                           0 unindexed files recovered.                                       CHKDSK is verifying security descriptors (stage 3 of 5)...
  184576 file SDs/SIDs processed.                                         Cleaning up 384 unused index entries from index $SII of file 0x9.
Cleaning up 384 unused index entries from index $SDH of file 0x9.
Cleaning up 384 unused security descriptors.
Security descriptor verification completed.
  24086 data files processed.                                            CHKDSK is verifying Usn Journal...
  34840304 USN bytes processed.                                             Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
  184560 files processed.                                                 File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
  64943108 free clusters processed.                                         Free space verification is complete.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
CHKDSK discovered free space marked as allocated in the volume bitmap.
Windows has made corrections to the file system.

 299154775 KB total disk space.
  39018812 KB in 116806 files.
     68800 KB in 24087 indexes.
         0 KB in bad sectors.
    294727 KB in use by the system.
     65536 KB occupied by the log file.
 259772436 KB available on disk.

      4096 bytes in each allocation unit.
  74788693 total allocation units on disk.
  64943109 allocation units available on disk.

Internal Info:
00 d1 02 00 69 26 02 00 5e f6 03 00 00 00 00 00  ....i&..^.......
2e 01 00 00 4c 00 00 00 00 00 00 00 00 00 00 00  ....L...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................

Windows has finished checking your disk.
Please wait while your computer restarts.
My System SpecsSystem Spec
17 Mar 2012   #26
writhziden

Windows 7 Home Premium 64 Bit
 
 

Quote   Quote: Originally Posted by timeless View Post

Code:
Checking file system on C:
The type of the file system is NTFS.
Volume label is Win7.

A disk check has been scheduled.
Windows will now check the disk.                         

CHKDSK is verifying files (stage 1 of 5)...
  184576 file records processed.                                          File verification completed.
  253 large file records processed.                                      0 bad file records processed.                                        0 EA records processed.                                              76 reparse records processed.                                       CHKDSK is verifying indexes (stage 2 of 5)...
  232746 index entries processed.                                         Index verification completed.
  0 unindexed files scanned.                                           0 unindexed files recovered.                                       CHKDSK is verifying security descriptors (stage 3 of 5)...
  184576 file SDs/SIDs processed.                                         Cleaning up 384 unused index entries from index $SII of file 0x9.
Cleaning up 384 unused index entries from index $SDH of file 0x9.
Cleaning up 384 unused security descriptors.
Security descriptor verification completed.
  24086 data files processed.                                            CHKDSK is verifying Usn Journal...
  34840304 USN bytes processed.                                             Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
  184560 files processed.                                                 File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
  64943108 free clusters processed.                                         Free space verification is complete.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
CHKDSK discovered free space marked as allocated in the volume bitmap.
Windows has made corrections to the file system.

 299154775 KB total disk space.
  39018812 KB in 116806 files.
     68800 KB in 24087 indexes.
         0 KB in bad sectors.
    294727 KB in use by the system.
     65536 KB occupied by the log file.
 259772436 KB available on disk.

      4096 bytes in each allocation unit.
  74788693 total allocation units on disk.
  64943109 allocation units available on disk.

Internal Info:
00 d1 02 00 69 26 02 00 5e f6 03 00 00 00 00 00  ....i&..^.......
2e 01 00 00 4c 00 00 00 00 00 00 00 00 00 00 00  ....L...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................

Windows has finished checking your disk.
Please wait while your computer restarts.
This was the second run, correct?

I would recommend you run the disk check again. There were still some irregularities, as you put it. If you scroll through the code above, you can see where I highlighted the message letting you know that Windows made corrections to the file system. Run until you get the message Windows has checked the file system and found no problems.
My System SpecsSystem Spec
17 Mar 2012   #27
timeless

Windows 7 Professional (64bit)
 
 

this scandisk log was obtained from my first run of scan disk (6am) my second run was around (8am) going by what l remember from the logs earlier.

currently running the WDC drive tool extended test now, just curious what my next port of call would be should no problems be found, that way l can get onto the next test as soon as this one is finished.
My System SpecsSystem Spec
17 Mar 2012   #28
timeless

Windows 7 Professional (64bit)
 
 

would just like to update, that l have ran both the quick and extended tests of the "Western Digital Scorpio Blue Data Lifeguard Diagnostic tool" which passed both tests so it would seem my hard drive doesnt have any issue, while l did run memtest l only ran it within windows and not the version that has a tutorial here.

lm currently running Memtest86+ via the USB method, and see what that brings because if there isnt problems with the drive that pretty much leaves RAM or OS issues, though l am wondering if it could be related to a windows update (stranger things have happened).

l'll update this thread once lve done at least 7 passes.. tho what l do see from memtest is that my system contains two diff modules one is a Kingston (2gig) and the other is a Hynix (1gig) my laptop only has 3gig ram which makes it about right.
My System SpecsSystem Spec
17 Mar 2012   #29
writhziden

Windows 7 Home Premium 64 Bit
 
 

Crashes may also be related to the file system errors that were found during disk check. See how the system responds now that those errors have been corrected. Let us know the results of Memtest86+, as well. If you have any errors, they could also be causing crashes. It is possible you had two causes: memory problems and hard disk file system errors.
My System SpecsSystem Spec
17 Mar 2012   #30
timeless

Windows 7 Professional (64bit)
 
 

l believe l have had one bsod since running scandisk.. however l will update this thread if l do have another.

with regards to memtest86+ lm still running the test, so far the member has had 4 passes (12% at this second through the 5th pass) and no errors whatsoever have been detected yet (touch wood), problem is from there where else would l look? as lm pretty sure that the original message was the exact same bsod whats weirder is on a fresh install the same issues happened again, scandisk did pick up some irregularities which were fixed and second scan found nothing, drives tested fine with WDs drive tools and my ram has the potential to be completely fine..
My System SpecsSystem Spec
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 second BSOD on laptop after reinstall




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