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Windows 7: second BSOD on laptop after reinstall


29 Feb 2012   #1

Windows 7 Professional (64bit)
 
 
second BSOD on laptop after reinstall

Ive just had my second BSOD on the laptop.. first one was a few weeks back before reinstalling.. which l did as l usually reinstall once a year..

however earlier l had a second one, annoyingly the screen didnt stay there long enough to read.. whats more annoying is l would have posted a minidump of the crash but it seems both crashes which caused a BSOD never left any dump files behind to go through. and there is a major difference between the hardware then and now so l cant see it as really being any 3rd software l have installed and lve been testing my ram for a couple of hours and sadly picked up nothing.

just FYI the laptop in question is a Packard Bell Easynote TJ68 (320GIG HD, Intel Celeron 2GHZ cpu, and 3GB RAM), lve had little over a year and a few months now and the annoyance is that its been out of warranty for a few months now the webcam went pretty much the day the warranty ran out tho l use an external one now. that btw has been disabled however lm trying to track down the crash errors and need a little info when a minidump isnt created in locating an issue.


My System SpecsSystem Spec
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29 Feb 2012   #2

Win 8 Release candidate 8400
 
 



We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:
Quote:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:
Quote:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
My System SpecsSystem Spec
29 Feb 2012   #3

Windows 7 Professional (64bit)
 
 

lve just taken a look and those settings were already set which is why lm confused as to why no dump was created.
My System SpecsSystem Spec
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29 Feb 2012   #4

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by timeless View Post
lve just taken a look and those settings were already set which is why lm confused as to why no dump was created.


There are several reasons that may prevent you from having a DMP file in the usual places.

If you control panel is not configured for small dump you probably will then find it in C:\windows and it will be called MEMORY.dmp. It will overwrite every crash.

Other reasons are if you have UAC turned off, if you have a small page file, or a page file on a different HD than the OS.
My System SpecsSystem Spec
01 Mar 2012   #5

Windows 7 Professional (64bit)
 
 

it finally happened again after l left it running for a while, lm getting the indication its not creating minidumps because of the issue as it seemed to give the indication the creation of dumps failed due to the issue below.. basic search suggests hard drive issue which is annoying due to the fact lm tight on cash..

currently running chkdsk to see if there are any issues. however the error below is some of what l pulled from the error message as l made sure it didnt restart so l could pull some information.

KERNEL_DATA_INPAGE_ERROR

(STOP: 0x0000007A (0xFFFFF6FC4000A938, 0xFFFFFFFFC0000056, 0x00000000512BB860, 0xFFFFF880015272B0)


it did mention the ntfs.sys file but not much else.
My System SpecsSystem Spec
01 Mar 2012   #6

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by timeless View Post
it finally happened again after l left it running for a while, lm getting the indication its not creating minidumps because of the issue as it seemed to give the indication the creation of dumps failed due to the issue below.. basic search suggests hard drive issue which is annoying due to the fact lm tight on cash..

currently running chkdsk to see if there are any issues. however the error below is some of what l pulled from the error message as l made sure it didnt restart so l could pull some information.

KERNEL_DATA_INPAGE_ERROR

(STOP: 0x0000007A (0xFFFFF6FC4000A938, 0xFFFFFFFFC0000056, 0x00000000512BB860, 0xFFFFF880015272B0)


it did mention the ntfs.sys file but not much else.
Doubtful. It is NOT ntfs.sys (where are you seeing that?)
My System SpecsSystem Spec
01 Mar 2012   #7

Windows 7 Professional (64bit)
 
 

lm assuming it was the last file accessed or something, it was at the bottom of the BSOD, while l dont have a screen shot of it, l managed to find picture similar to what the error looked like.



the only main difference would be the dump parts at the bottom saying that it failed to create a memory dump of the error, lve ran chkdsk /r which found nothing from what l see lm running chkdsk /f /r now as well just for luck and backed up my files.
My System SpecsSystem Spec
01 Mar 2012   #8

Windows 7 Professional (64bit)
 
 

would like to apologise for the double posting however l have run chkdsk /f /r as well which says the system is clean as well as sfc /scannow and found no problems.

so lm really having trouble pinning down the issue, tho l have noticed that my skype icon seems to be back on quicklaunch (it has never shown up since the reinstall for some weird reason).

now this maybe a long short however l went through my systems error logs and looked for the approx time my system went down with the BSOD to see if anything happened around the time which lead up to it.. l have attached the excerts to this post. (there were quite a few errors in the logs in a short time which seemed to be the only bunch of errors relating to network and possibly search indexing so l thought as a long shot it would be worth posting since lve been unable to produce a minidump under any of the above suggested settings) this is about all the information l have been able to gather so far.
My System SpecsSystem Spec
14 Mar 2012   #9

Windows 7 Professional (64bit)
 
 

happened again...

Stop code: 0x0000007A
the only file noted within the BSOD: ntfs.sys
and this is the code it notes when it says it fails to create a memory dump: 0xc0000010
My System SpecsSystem Spec
15 Mar 2012   #10

Windows 7 Home Premium 64 Bit
 
 

Is your SSD firmware and controller driver up to date? What about your BIOS? Chipset drivers?
My System SpecsSystem Spec
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 second BSOD on laptop after reinstall




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