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Windows 7: BSOD and random shutdowns

01 Mar 2012   #1
mdenner

Windows 7 Professional x64
 
 
BSOD and random shutdowns

First I want to say sorry for the long post I just want to make sure you have all the info you will need.

I did a new build and am having some bad BSOD, random shutdowns, as well as hard time starting up. I have uploaded the System Health report as well as the Dump Files.

What I have done: At first I thought it was the SSD (first build with an SSD) because I have heard of some issues with them and when using Intels SSD Toolbox I get

"The Intel SSD Toolbox cannot communicate with the selected Intel SSD. Consider changing to another storage driver compatible with your system and try the tool again."
and when using Intels desktop manager Hard drive is blank. I did some research online and was told to check the device manager and the hard drive id should start with IDE\DiskINTEL but it reads SCSI/Disk. Online forums mentioned it was a driver issue and to install the latest drivers. All of the latest drivers are installed. I spent over an hour with Intel and they said the device was fine but it was not reading properly so it was a Motherboard issue. I got transferred to them and after some time they told me it was a known issue because

" Karla: basically, the X79 chipset comes with the C600 SATA controller which is a server controller... Due to this, we are aware about the situation since all drivers, OS and even BIOS will always recognize the SSD as a SCSI device. However, this is merely esthetic since the motherboard and motherboard features will still work. In regards to the conflict presented with the SSD Toolbox, seems the problem could be related to the design."

She went on to say the SSD and motherboard are not affected and there is nothing wrong with the system (except Intel desktop manager doesnt see my ssd and the toolbox cant communicate with it?

So I am too assume that everything is good...

BIOS is set to AHCI

I did have my memory tweaked to the specs here... https://docs.google.com/document/pub...xT3Y8S2Q&pli=1 I thought the memory was the problem so I brought BIOS back to defaults. Still was doing it.
I noticed that chrome seem to be hitting me with an unexpected shutdown about 3 seconds before BSOD. I thought that was the issue and have been using IE. doesnt seem to blue screen as often but still does.

1 error I got was "unable to load the specified HEIDI driver module gdi9.hdi" This happened while I was running my CAD and googled it and found it on a CAD forum...not totally sure what it is about.

Before the last blue screen I got a "C0000135 %hs is missing" and I don't have AVG I have Symantec Endpoint Protection.
I am having weird boot problems when It crashes The first several times it said missing bootmgr and I had to use the windows disk to repair. Other times if it reboots it wont load and says no bootable media. you have to hit power shutoff for 5 secs and it boots up fine. and the last thing it will do is bootup and say windows did not boot properly and ask if i want to repair.
After doing the health report I noticed for the first time I do have an explanation mark next to "Renesas Electronics USB 3.0 Root HUB" not sure what this is or if it is the cause.
I hope I gave enough info sorry for this being so long. I hope someone can help this is driving me crazy


My System SpecsSystem Spec
.
01 Mar 2012   #2
mgorman87

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

Both crashes were caused by your USB 3.0 controller.

Try download the latest drivers from the Intel site - http://downloadcenter.intel.com/conf...ProductID=3335

Code:
Event[802]:
  Log Name: System
  Source: Application Popup
  Date: 2012-02-29T15:25:37.968
  Event ID: 56
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Micah-Desk
  Description: 
Driver PCI returned invalid ID for a child device (FFFFFFFFFFFFFFFF00).
Noticing this error a lot in your event logs. Not sure if you are experiencing any issues resuming from sleep. Possibly related to issues you are experiencing now. I found this in a google search. See if it helps at all - Driver PCI returned invalid ID for a child device | .NET Developer

Code:
Event[1560]:
  Log Name: System
  Source: Service Control Manager
  Date: 2012-02-29T12:01:29.564
  Event ID: 7026
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Micah-Desk
  Description: 
The following boot-start or system-start driver(s) failed to load: 
SRTSP
Looks like there is some issues with your Norton. For testing purposes, please uninstall and use MSE instead
http://us.norton.com/support/kb/web_...080710133834EN
Microsoft Security Essentials - Free Antivirus for Windows

BSOD BUGCHECK SUMMARY
Code:

Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Wed Feb 29 21:01:40.738 2012 (UTC - 5:00)
System Uptime: 0 days 0:08:24.985
*** WARNING: Unable to verify timestamp for nusb3xhc.sys
*** ERROR: Module load completed but symbols could not be loaded for nusb3xhc.sys
Probably caused by : nusb3xhc.sys ( nusb3xhc+1abaf )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
PROCESS_NAME:  System
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID:  X64_0x7E_nusb3xhc+1abaf
BiosReleaseDate = 01/27/2012
SystemManufacturer =                                 
SystemProductName =                                 
CPUID:        "Intel(R) Core(TM) i7-3960X CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: 3300
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Wed Feb 29 11:20:27.314 2012 (UTC - 5:00)
System Uptime: 0 days 0:06:44.514
*** WARNING: Unable to verify timestamp for nusb3xhc.sys
*** ERROR: Module load completed but symbols could not be loaded for nusb3xhc.sys
Probably caused by : nusb3xhc.sys ( nusb3xhc+1abaf )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
PROCESS_NAME:  System
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID:  X64_0x7E_nusb3xhc+1abaf
BiosReleaseDate = 01/27/2012
SystemManufacturer =                                 
SystemProductName =                                 
CPUID:        "Intel(R) Core(TM) i7-3960X CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: 3300
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
My System SpecsSystem Spec
01 Mar 2012   #3
mdenner

Windows 7 Professional x64
 
 

I got an error "1628: failed to complete install" I remember now when I first installed the USB drivers I got the same thing and no "!" in device manager. It went back to everything being normal I had reset CMOS so I am assuming my other crashes were not in there. I will use Chrome again and everything else and if it crashes again I will re-upload. Thanks and if thats all it was I am going to feel like an idiot. Any thoughts for the SSD communication issues?
My System SpecsSystem Spec
.

01 Mar 2012   #4
mgorman87

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

Here's some info on SSD


- Update the SSD's firmware to the latest available version (VERY IMPORTANT!!!)
- Slow the memory (RAM) down to the next slower speed (I've only seen one person who claimed that this worked for them).
- Use any manufacturer's utilities that you may have. If you don't have any, then try this free one (I haven't used it myself): Crystal Dew World
- Update chipset and storage controller drivers to the latest available from the manufacturer of the device (not the manufacturer of the motherboard). Be sure to update ALL controllers on the motherboard!
....NOTE: Recently (Nov 2011) we had BSOD issues with the Marvell 91xx controller and an SSD. You may have to switch controllers also.-
Replace the SSD with a platter based hard drive and see if that stops the BSOD's. If it does, then it's likely that there's a problem with the SSD OR an incompatibility with your system.
It's my opinion that SSD's aren't reliable enough (with current hardware) to be used on a system that needs to work reliably. Until I see reliability I will not recommend, nor will I use, SSD's for critical applications.
06 Dec 2011 - This post tends to confirm issues with certain SSD chipsets and certain controllers - [SOLVED] cant find the cause of BSOD F4 - Tech Support Forum
My System SpecsSystem Spec
02 Mar 2012   #5
mdenner

Windows 7 Professional x64
 
 

BSOD again (7A this time) . not as much though updated files attached any thoughts?
My System SpecsSystem Spec
Reply

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