Windows won't go past welcome screen!

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  1. Posts : 65
    Windows 7 Home Premium
       #1

    Windows won't go past welcome screen!


    Hey!
    So one day I shut down my laptop (Sony Vaio, E series, VPCEB15FG, Windows 7 home premium 64-bit). The following day when I tried to turn it back on it refused to go beyond the welcome screen.. And it just kept restarting. So I started it in safe mode with networking and that seems to be working fine.. I don't know why this sort of thing would happen.
    P.S: I dropped it once a few times ago and the hard disk was damaged so I had it replaced.. I don't know if that might be related..
    Help?
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    If it starts in safe mode it is probably a driver conflict. Did you install anything new lately?
      My Computer


  3. Posts : 65
    Windows 7 Home Premium
    Thread Starter
       #3

    I don't think I did.. The computer may have had automatic updates or something but I didn't install anything personally!
      My Computer


  4. Posts : 65
    Windows 7 Home Premium
    Thread Starter
       #4

    Oh and I tried restoring the computer to an earlier date but that didn't work either...!
      My Computer


  5. Posts : 28,845
    Win 8 Release candidate 8400
       #5

    ElieJK90 said:
    Oh and I tried restoring the computer to an earlier date but that didn't work either...!
    Well there is an app that will find the conflict called driver verifier.

    I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

    In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

    Then, here's the procedure:
    - Go to Start and type in "verifier" (without the quotes) and press Enter
    - Select "Create custom settings (for code developers)" and click "Next"
    - Select "Select individual settings from a full list" and click "Next"
    - Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
    - Select "Select driver names from a list" and click "Next"
    Then select all drivers NOT provided by Microsoft and click "Next"
    - Select "Finish" on the next page.

    Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

    If you can't get into Windows because it crashes too soon, try it in Safe Mode.
    If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
      My Computer


  6. Posts : 65
    Windows 7 Home Premium
    Thread Starter
       #6

    Ok I'm willing to do that but I don't have my installation DVDs.. I'm in currently studying abroad and I don't have them on me.. Should I go through with this? Or does my computer have a high chance of crashing?
      My Computer


  7. Posts : 28,845
    Win 8 Release candidate 8400
       #7

    ElieJK90 said:
    Ok I'm willing to do that but I don't have my installation DVDs.. I'm in currently studying abroad and I don't have them on me.. Should I go through with this? Or does my computer have a high chance of crashing?

    Cant tell. Verifier is built into the OS, so it cant be that dangerous.
      My Computer


  8. Posts : 65
    Windows 7 Home Premium
    Thread Starter
       #8

    Would it be safer to just redownload/reinstall all the drivers from the sony website?
      My Computer


  9. Posts : 65
    Windows 7 Home Premium
    Thread Starter
       #9

    Ok I did what you said but windows still won't start except in safe mode...
      My Computer


  10. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #10

    Start with Disk Check with both boxes checked for all drives. If you are asked to schedule the check for the next restart, let it schedule to run upon next restart and then restart your computer.

    Also, what is the age of your system? Some of the older Sony systems have a problem with the Sony Firmware Extension Parser driver, SFEP.SYS, and need it to be updated using a newer model. You can find an update at: SFEP.SYS Update for VPCEB15FX which is the closest I could find for your model, but this driver seems to work with any model, so it should not be an issue. I would still recommend that you create a system restore point prior to installing it.
    Last edited by writhziden; 03 Mar 2012 at 12:02. Reason: SFEP.SYS
      My Computer


 
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