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Windows 7: Please help with BSOD (locale ID: 1033) whenever playing a movie file

02 Mar 2012   #1
Dasviv

Win 7 Ultimate SP1 (32 bit), Win 7 Home Premium SP1 x64
 
 
Please help with BSOD (locale ID: 1033) whenever playing a movie file

Hi all,

Please help me with this BSOD thing. Every time I played an avi (DivX) movie using VLC or Win Media Player, it crashed. I've been doing a lot of searching online (at least 3 nights now) and when it comes to this BSOD thing, I'm totally lost.

Just a few notes here; system is running fine surfing/browsing the internet, nothing is wrong.

(1) I've been re-installing Win 7 Ultimate (32 bit) at least 4 times (reformatted from fresh) and it still does the same thing BSOD or crashed every time I played any movie file.
(2) Installed all drivers, at least to the latest to my understanding.
(3) Scanned system with both AVG Anti-Virus and Malwarebytes Anti-Malware Pro and no virus to be found.
(4) Installed all latest K-Lite Mega Codec, problem still exist whenever I played any movie file. Then uninstalled K-Lite Mega Codec, problem still there.

System is old (5 or 6 years). First I thought it was the memory RAM, so I took the other half (1GB) out and leaving only the original 1GB alone, but problem still exist.

OS: Win 7 Ultimate (32-bit OEM)
Processor: Intel Pentium Dual Core E2140 @1.60GHz (Socket 775)
Motherboard: BIOSTAR Group (model P4M900-Micro775)
Chipset: VIA P4M900
Graphic: VIA Chrome9 HC IGP
RAM: 1GB for now (took other half out)

Thanks in advanced. Please someone look into attached files and help me because it's driving me insane.

David


My System SpecsSystem Spec
.
02 Mar 2012   #2
zigzag3143

Win 8 Release candidate 8400
 
 

No Dmp's included in upload. Try this method instead.

BTW it might just be the Codec pack. Remove to test.

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:
Quote:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:
Quote:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
My System SpecsSystem Spec
02 Mar 2012   #3
Dasviv

Win 7 Ultimate SP1 (32 bit), Win 7 Home Premium SP1 x64
 
 

Ok... I can't open or read the .dmp file that it created in \Windows\Minidump folder. But I will attach the dmp file as instructed by you. Today, I tried watching a movie file and it crashed (BSOD) again after 1 minute. I save the log that windows created, below is the small event log.

Thanks for your time and effort trying to help me cause I really need this BSOD to stop. Like I said, my system is running fine... I can stay as long as I want on the internet and watching YouTube and nothing is wrong. Today, I re-installed K-Lite Mega Codec pack, tried to play movie with VLC player and it crashed again.


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 100000d1
BCP1: C085FFFF
BCP2: 0000000A
BCP3: 00000001
BCP4: 8CB6F99C
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\030212-33875-01.dmp
C:\Users\Dasviv Xyooj\AppData\Local\Temp\WER-62968-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
My System SpecsSystem Spec
.

02 Mar 2012   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Dasviv View Post
Ok... I can't open or read the .dmp file that it created in \Windows\Minidump folder. But I will attach the dmp file as instructed by you. Today, I tried watching a movie file and it crashed (BSOD) again after 1 minute. I save the log that windows created, below is the small event log.

Thanks for your time and effort trying to help me cause I really need this BSOD to stop. Like I said, my system is running fine... I can stay as long as I want on the internet and watching YouTube and nothing is wrong. Today, I re-installed K-Lite Mega Codec pack, tried to play movie with VLC player and it crashed again.


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 100000d1
BCP1: C085FFFF
BCP2: 0000000A
BCP3: 00000001
BCP4: 8CB6F99C
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\030212-33875-01.dmp
C:\Users\Dasviv Xyooj\AppData\Local\Temp\WER-62968-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
This was Related to VTGKModeDX32.sys 86c700-series Miniport from S3 Graphics Co., Ltd.

I would remove it to test.
My System SpecsSystem Spec
02 Mar 2012   #5
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

I note you also have AVG.
AVG can be a contributing cause of BSOD'S .
Please remove and replace with Microsoft Security Essentials AT LEAST TO TEST

Download tools and utilities | AVG Worldwide


Microsoft Security Essentials - Free Antivirus for Windows
My System SpecsSystem Spec
02 Mar 2012   #6
Dasviv

Win 7 Ultimate SP1 (32 bit), Win 7 Home Premium SP1 x64
 
 

Thanks guys....I'm at work now so I'll follow up with the instructions once I get home and I'll let you guys know how it goes.
My System SpecsSystem Spec
02 Mar 2012   #7
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Ok.
Good luck!
My System SpecsSystem Spec
03 Mar 2012   #8
Dasviv

Win 7 Ultimate SP1 (32 bit), Win 7 Home Premium SP1 x64
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
This was Related to VTGKModeDX32.sys 86c700-series Miniport from S3 Graphics Co., Ltd.

I would remove it to test.
You are a genius.... Thank you so much for your help. It took me roughly 3 & 1/2 hours to do a lot of searching online just to delete/remove that thing (VTGKModeDX32.sys) and I finally do it the "manual" way, but I'm happy for now (knock on wood). Simply because I can watch and enjoy all of my favorite movies (avi, DivX, mp4, mkv, etc.) just like before.

Quote   Quote: Originally Posted by JMH
I note you also have AVG.
AVG can be a contributing cause of BSOD'S .
Please remove and replace with Microsoft Security Essentials AT LEAST TO TEST
Thanks for your advice.... I didn't removed/uninstalled AVG, but I did turned AVG off while booting via "Safe Mode" and trying to remove that stuff (VTGKModeDX32.sys) manually.

I'm back in business now... again, thanks to you both for helping. If there are other issues, then I'll be back to post for more. Otherwise, this old pc of mine is still running smoothly.
My System SpecsSystem Spec
03 Mar 2012   #9
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Thanks for reporting back.
Safe surfing.
My System SpecsSystem Spec
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 Please help with BSOD (locale ID: 1033) whenever playing a movie file




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