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Windows 7: BSOD playing SWTOR, error 0x0000001e

02 Mar 2012   #1
Putumayo

Windows 7 Home Premium 64
 
 
BSOD playing SWTOR, error 0x0000001e

Thank you for you assistance.

This is a complex situation, as I've been dealing with Electronic Arts/Bioware tech service for months now - "change this, download that, install it and uninstall that..."

Essentially, the game SWTOR has never run without crashing - other than the two weeks of beta during which time I experienced NO crashes! Ironic. Game crash is always either MSVCR90.dll or RemoteRenderer.dll.

Now that I've messed with it so much, I'm getting BSODs. To be clear, I was NOT getting BSODs until recently - ONLY the game would crash to desktop.

The computer this is running on was brand new when the beta launched Nov 2011.
Clean install of Win 7 x64 on a brand new WD HDD. Specs below.

I partitioned the HDD, with onlyOS on "C:" drive, everything else on "D:".

In the past three weeks I've formatted "C:" and reinstalled Win7 x64 twice - as per EA/BioWare tech support.

What they had me doing was uninstalling / reinstalling ALL dotNET framework files, and ALL C++ files. This is when I began to have BSOD.

All of my drivers are up to date, ram has passed Memtest86 (actually installed second/alternate set of ram from my second machine which is down atm - waiting for RMA MoBo from Asus - no change in behavior).

As this is a long post, I will include system specs and ATTACHMENTS in just a moment.


My System SpecsSystem Spec
.
02 Mar 2012   #2
zigzag3143

Win 8 Release candidate 8400
 
 



We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:
Quote:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:
Quote:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
My System SpecsSystem Spec
02 Mar 2012   #3
Putumayo

Windows 7 Home Premium 64
 
 

Windows_NT6_BSOD_jcgriff2 and Sys Health Report attached
My System SpecsSystem Spec
.

02 Mar 2012   #4
Putumayo

Windows 7 Home Premium 64
 
 

System Health Report attached
My System SpecsSystem Spec
02 Mar 2012   #5
Putumayo

Windows 7 Home Premium 64
 
 

I have to log off. Be back shortly.
My System SpecsSystem Spec
02 Mar 2012   #6
Putumayo

Windows 7 Home Premium 64
 
 

DMP files attached.

This system is NOT overclocked! I do have another machine for toying with such pursuits :-)

Sys spec: AMD Phenom II X4 970
ASUS M4A87TD PROUSB/3
8GB - G.Skill Ripjaws F3-12800CL7D-8GBXH 2x4gb 7-8-7-24
Gigabyte Radeon HD 6870 GV-R687OC-1GD
Audio: Integrated on MOBO Realtek
W.D. Caviar Black 750GB 7200 RPM 64MB Cache SATA 6.0Gb/s
OCZ GameXStream 700 Watt Panasonic 42" HD 1080 TV
My System SpecsSystem Spec
02 Mar 2012   #7
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Putumayo View Post
DMP files attached.

This system is NOT overclocked! I do have another machine for toying with such pursuits :-)

Sys spec: AMD Phenom II X4 970
ASUS M4A87TD PROUSB/3
8GB - G.Skill Ripjaws F3-12800CL7D-8GBXH 2x4gb 7-8-7-24
Gigabyte Radeon HD 6870 GV-R687OC-1GD
Audio: Integrated on MOBO Realtek
W.D. Caviar Black 750GB 7200 RPM 64MB Cache SATA 6.0Gb/s
OCZ GameXStream 700 Watt Panasonic 42" HD 1080 TV


Driver verified and Related to AmdPPM.sys Processor Device Driver from Microsoft.

Despite having SP-1 installed yours is still from 2009.

I would run a system file check to verify and repair the OS files

SFC /SCANNOW Command - System File Checker

How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7
My System SpecsSystem Spec
03 Mar 2012   #8
Putumayo

Windows 7 Home Premium 64
 
 

Quote:
Driver verified and Related to AmdPPM.sys Processor Device Driver from Microsoft.

Despite having SP-1 installed yours is still from 2009.

I would run a system file check to verify and repair the OS files

SFC /SCANNOW Command - System File Checker

How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7
Thanks Zigzag!

I just ran the System File Checker tool as per the link above (sfc /scannow from elevated cmd) , and it returned "Windows Resource Protection did not find any integrity violations".
My System SpecsSystem Spec
04 Mar 2012   #9
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Putumayo View Post
Quote:
Driver verified and Related to AmdPPM.sys Processor Device Driver from Microsoft.

Despite having SP-1 installed yours is still from 2009.

I would run a system file check to verify and repair the OS files

SFC /SCANNOW Command - System File Checker

How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7
Thanks Zigzag!

I just ran the System File Checker tool as per the link above (sfc /scannow from elevated cmd) , and it returned "Windows Resource Protection did not find any integrity violations".
Are you by chance overclocking?
My System SpecsSystem Spec
05 Mar 2012   #10
flirno

Windows 7 x64 Professional
 
 

If you are overclocking the RAM to meet XMP settings then it is still overclocking. Have you checked that?


Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by Putumayo View Post
Quote:
Driver verified and Related to AmdPPM.sys Processor Device Driver from Microsoft.

Despite having SP-1 installed yours is still from 2009.

I would run a system file check to verify and repair the OS files

SFC /SCANNOW Command - System File Checker

How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7
Thanks Zigzag!

I just ran the System File Checker tool as per the link above (sfc /scannow from elevated cmd) , and it returned "Windows Resource Protection did not find any integrity violations".
Are you by chance overclocking?
My System SpecsSystem Spec
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 BSOD playing SWTOR, error 0x0000001e




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