BSOD on restart, boot and during Skype video call

I have started another thread as suggested. Thanks :)

You're welcome. Best of luck.

Let us know if you need us to help you with the router if you do not get the help you need in that forum. I'd be surprised if you do not get help, though.

I've now removed McAfee, used ccleaner to clean up the registry and installed Malwarebytes. Already had WOT. I've also installed a trial version of Norton Internet Security.

The other forum just told me to enable Windows firewall rather than helping me enable the BiPAC firewall, but got help from the Billion forum for that. Just need to enable WAN Ping Block and Intrusion Detection.

It's probably a bit too early to tell whether the problem is now cured, since it was quite intermittent in the first place, but so far so good.

Plus Norton doesn't seem to be the resource hog that McAfee was so my computer seems to be running faster. I will update you further in a few days :)

Thanks for the help :)

Sally

Thanks for your reply. I only consulted a couple of forums for how to enable to firewall on my Billion router when I didn't get an answer here

I did try the Seven Forums networking section first (as suggested by another poster), but since the Billion BiPAC router is not a popular router it was hard to find an answer :)

Thanks for pointing out the BSOD issue with Norton. I saw that problem too, but IMHO I suspect the problem comes from a bad install / uninstall. McAfee had worked happily on my laptop for months until I foolishly let a McAfee technician uninstall / reinstall it for me (due to it using all my CPU). Had I done it myself I would have made sure I rebooted in between each stage and I think him not doing that caused the issue.

The CPU issue is the main reason I have uninstalled McAfee since the BSOD may well have been fixed by uninstalling it properly and doing a fresh install :)

Whilst I take your point about Windows 7 MSE, I have chosen Norton simply because it is the industry leader and MSE lacks some of Norton's features :) If Norton gives me issues than I may well give MSE a try :)

I'll keep you updated with my results :)

Sally

When you uninstalled McAfee, did you use the MCPR utility afterward? Did the technician? Not doing so can also lead to bad remnants of the software on the machine causing conflicts.

How to uninstall or reinstall supported McAfee products using the McAfee Consumer Products Removal tool (MCPR.exe)

Yes, I did use MCPR and so did the technician. What he failed to do was reboot after each step of the process and I think this ultimately led to the BSOD problem. Thanks for pointing it out though :)

I will never allow a technician take control of my computer like that again! It's not worth the hassle. I'm perfectly capable of handling it myself :)