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Windows 7: BSOD while watching streams.

04 Mar 2012   #1
paul232

Windows Home 64bit
 
 
BSOD while watching streams.

My pc after 2 months of stability started crashing with no stop, mostly when i was watching Dota 2 streams. I had similar problems back then which a AMD update solved.

It's a Windows 7 64bit 5 month old rig. I have an OEM version of Windows, installed when the pc was built.

Right now after one hour of crashing it runs smoothly. I updated it (many Framework updates) and re-installed Drivers. The error report attached is the same before and after the updates/re-install.

Thank you really much for the support.


My System SpecsSystem Spec
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05 Mar 2012   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

* Please download the free version of Malwarebytes.
Update it immediately.
Do a full system scan
Let us know the results at the end.

Malwarebytes : Download free malware, virus and spyware tools to get your computer back in shape!




* Also remove any CD visualization programs such as Daemon Tools and Alcohol 120%.


They use a driver, found in your dmp, called sptd.sys, that is notorious for causing BSODs.


Use this SPTD uninstaller DuplexSecure - Downloads
DuplexSecure - FAQ

when you're done you can use this Freeware:


MagicISO Virtual CD/DVD-ROM (MagicDisc) in its place


Using MagicISO to create ISO image files
My System SpecsSystem Spec
05 Mar 2012   #3
zigzag3143

Win 8 Release candidate 8400
 
 

AFTER you have done what JMH suggests please do the following

Kaspersky is a frequent cause of BSOD's. I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST.


http://support.kaspersky.com/downloa...vremover10.zip


Microsoft Security Essentials - Free Antivirus for Windows


Update these drivers.

Code:
scmndisp.sys    1/17/2007 2:48:03 AM        fffff880`01475000    fffff880`0147f000    0x0000a000    0x45add4b3                        
DRIVER_BIN64    7/31/2007 9:05:51 PM        fffff880`0a174000    fffff880`0a17e000    0x0000a000    0x46afea7f                        
jswpslwfx.sys    5/15/2008 5:28:50 AM        fffff880`06d0a000    fffff880`06d17000    0x0000d000    0x482c1062
How To Find Drivers:
Quote:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads




Please run the update readiness tool and then update to SP-1


32 Bit

Download: System Update Readiness Tool for Windows 7 (KB947821) [February 2012] - Microsoft Download Center - Download Details

64 Bit

Download: System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [February 2012] - Microsoft Download Center - Download Details


Now update to SP-1

Learn how to install Windows 7 Service Pack 1 (SP1)
My System SpecsSystem Spec
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06 Mar 2012   #4
paul232

Windows Home 64bit
 
 

Hi, I thought I replied but somehow my post didn't make it to the forums. Maybe I wasn't logged in..

I did all that. Antimalware didn't detect anything and uninstalled Alcochol. I updated my system and generally took care of it. I have Kaspersky anti virus but it worked fine until yesterday.


The problem was fixed, until today when my pc re-started without a bsod the moment I tried to watch a video on youtube. Windows found some new updates on framework and I wonder if this has to do with anything
My System SpecsSystem Spec
06 Mar 2012   #5
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by paul232 View Post
Hi, I thought I replied but somehow my post didn't make it to the forums. Maybe I wasn't logged in..

I did all that. Antimalware didn't detect anything and uninstalled Alcochol. I updated my system and generally took care of it. I have Kaspersky anti virus but it worked fine until yesterday.


The problem was fixed, until today when my pc re-started without a bsod the moment I tried to watch a video on youtube. Windows found some new updates on framework and I wonder if this has to do with anything
If no BSODS please upload your event viewer logs

Please provide us with your Event Viewer administrative logs by following these steps:


Click Start Menu
Type eventvwr into Search programs and files (do not hit enter)
Right click eventvwr.exe and click Run as administrator
Expand Custom Views
Click Administrative Events
Right click Administrative Events
Save all Events in Custom View As...
Save them in a folder where you will remember which folder and save as Errors.evtx
Go to where you saved Errors.evtx
Right click Errors.evtx -> send to -> compressed (zipped) folder
Upload the .zip file here.
My System SpecsSystem Spec
06 Mar 2012   #6
paul232

Windows Home 64bit
 
 

Here is the event log.
My System SpecsSystem Spec
06 Mar 2012   #7
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by paul232 View Post
Here is the event log.

MORE THAN HALF INDICATE A CORRUPT FILE THAT SHOULD BE RE-INSTALLED.

http://www.download.windowsupdate.co...uthrootstl.cab
My System SpecsSystem Spec
06 Mar 2012   #8
paul232

Windows Home 64bit
 
 

I thought that may be the case. Also there was the same error about Ati tools in every restart. Running in safe mode, Windows found an error with my gpu drivers, so I re-installed them from scratch and deleted ATI tools driver once and for all..

If you meant something else from what I wrote, which is a speculation, I will gladly accept your help

Also I can't understand what the link you posted means : /
My System SpecsSystem Spec
06 Mar 2012   #9
paul232

Windows Home 64bit
 
 

Here is the dump of a new crush.. This time, when I was watching a video, screen blacked and the audio continued until the pc restarted.. I start to fear that my gpu is faulty.


Edit: The pc continues to crash and the event log says: Audit events have been dropped by the transport. 0

I have no idea what this means and I didn't find any helpful thread via google..
My System SpecsSystem Spec
06 Mar 2012   #10
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by paul232 View Post
Here is the dump of a new crush.. This time, when I was watching a video, screen blacked and the audio continued until the pc restarted.. I start to fear that my gpu is faulty.


Edit: The pc continues to crash and the event log says: Audit events have been dropped by the transport. 0

I have no idea what this means and I didn't find any helpful thread via google..

Download the file from the previous link and install it
My System SpecsSystem Spec
Reply

 BSOD while watching streams.




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