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Windows 7: Freeze After Idle, Not a Sleeping Issue

21 Jun 2012   #41
Vir Gnarus

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

I see a lot of issues regarding bluetooth. Can you uninstall/disable it and see if that alleviates anything?

Btw, do not go on the manufacturer's word about if the product is ok or not. Force them to provide you a replacement motherboard. If you have a manufacturer's warranty still active, put it to use.

Also, the PSU you replaced with, is this the same brand/model of PSU you had originally? What brand/model is both the old and new PSU?


My System SpecsSystem Spec
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21 Jun 2012   #42
DonMegel

Windows 7 Home Premium 64bit
 
 

The last two freezes were without the bluetooth or even a LAN connection.

The original PSU was a Cooler Master eXtreme Power Plus Series 500W
http://www.amazon.com/dp/B001G0WPLK/...60_cs_sce_dp_1
to run the more potent video card. To test the PSU, I took it out and installed a generic PSU that came with an HP desktop and put in an older video card that required less juice.

How do you make the manufacturer replace the board? At this point I have tried replacing everything accept the CPU and the motherboard.
My System SpecsSystem Spec
22 Jun 2012   #43
Vir Gnarus

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

Just because you aren't using the bluetooth, doesn't mean that it isn't active and causing trouble. Though now that I notice it, the last error from bluetooth was from back in 4/21. I can say though that if bluetooth is causing a lot of issues, it's commonly conducive of the rest of the motherboard being problematic.

You can request a replacement again and enforce the fact that nothing else has worked.
My System SpecsSystem Spec
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22 Jun 2012   #44
DonMegel

Windows 7 Home Premium 64bit
 
 

No no, the bluetooth is a USB dongle and I have physically removed it. Should I uninstall the drivers?

The other day it froze after ten mins. I am at a loss. I have two RAM chips and have tried useing each on its own and ran Memtest for hours upon hours with no errors. I can't try another CPU...could that be it? If not the CPU it MUST be the MB, I've tried changing every other part out.
My System SpecsSystem Spec
22 Jun 2012   #45
Vir Gnarus

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

Ah ok, I misunderstood it then. No, I don't think uninstalling the drivers is necessary.

Yeah, it's gotta be one or the other, If CPU tests like Prime95 on Blend isn't showing up anything on the CPU, then I personally have to point finger at the motherboard.
My System SpecsSystem Spec
20 Aug 2012   #46
DonMegel

Windows 7 Home Premium 64bit
 
 

Arise once more thread! ARISE!

Just to recap, I am having consistent freezing at different intervals. I sent the motherboard back to Gigabyte once already and they said it passed a 24hr burn in test. However, I have tried two different power supplies, three different video cards, two different RAM chips, three different hard drives and multiple software configurations. The only thing that could be causing the problem is the i3 CPU or the Motherboard. Now I am faced with trying to send it to them again or buying a new Motherboard. If I sent it back I am looking at $10 for shipping and, if they again find no problem, $20 for service and another $10 to ship it back for a total of $40. A new MB is going to me about $100.

Question is, should I risk sending it back again or just go ahead and get a new MB? If so, is ASRock a good brand? They seem to be pretty high on the ratings list on Newegg. Note I am going to drop the i3 for an i7 but do not plan to over clock.
My System SpecsSystem Spec
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 Freeze After Idle, Not a Sleeping Issue




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