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Windows 7: x64 Windows 7 Pro - BSOD Every Few Weeks - Too Many Stop Codes to List

30 Mar 2012   #11
jmt83

Windows 7 Pro x64
 
 

Thanks for your reply! To my knowledge, the only driver that needed updating as of a few weeks ago was for ATI Catalyst, which has been taken care of. I ran verifier.exe several times after doing so and was not able to crash the machine, even after running it for about 36 hours straight. So I'm not sure if it is driver related, unless there are other tests I can run to check for this.

I also ran several passes of Memtest86+ a few weeks ago without any errors. I did not swap out memory or change slots though, since the two cards never showed any errors in the slots they are presently set in.

I am with you 100% about the user leaving their system running for so long at a time. This is something I have mentioned to her several times, although, I have done so in reference to general performance of the PC, not as a means to reduce BSOD. The 2+ weeks of runtime means that the computer has not been turned off or restarted since I rebooted from Safe mode a few weeks ago to turn verifier.exe off. I will stress the importance of occasionally restarting your PC (I reboot my desktop before I leave work each day). I can see how running the PC for weeks at a time might help create the exception cx05 that crashed the system on 3/28. However, it crashed on 3/29 as well after running for only a day.

Are there any other methods in which I can test for a faulty driver? If this is a problem driver, verifier.exe has not been able to root it out.

Thanks!


My System SpecsSystem Spec
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30 Mar 2012   #12
jmt83

Windows 7 Pro x64
 
 

I also meant to mention, there is no RAID, so no controller to update.
My System SpecsSystem Spec
30 Mar 2012   #13
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by jmt83 View Post
I also meant to mention, there is no RAID, so no controller to update.
Smart move. I am suspecting one of the drivers that need updating.
My System SpecsSystem Spec
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28 May 2012   #14
jmt83

Windows 7 Pro x64
 
 

OP here, just checking in on my thread. I haven't had any success in curbing the BSODs. Let me give a quick rundown of the system again.

Manufacture Date: 12/29/2010
Operating System: Windows 7 Professional, SP 1 (OEM install)
System Type: 64-bit Operating System
Motherboard: MiTAC International Corp. (Dell p/n 39VR8)
Processor: 2x AMD Phenom II X2 B55 Processor
Memory: 4GB, Non-ECC, 1333MHz DDR3 (2x2GB)
BIOS: Version A05
Hard Disk: Western Digital 250GB SATA 3.0Gb/s and 8MB Data Burst Cache (model no. WD2500AAJS)
Display Adapter: 256MB ATI Raedeon HD 3450
DVD/CD-ROM Drives: HL Data Storage DVD+/-RW 16x (model no. GH50N)
Network Adapters: Broadcom NetXtreme 57xx Gigabit Controller
Sound Controllers: Realtek High Definition Audio

Power Supply: Dell 255W Model No. L255P-01 (Dell p/n T164M)

I have received a lot of great advice in this thread, but unfortunately, I have not been able to come up with a solution. I have done extensive tests on the PC's RAM and hard drive, per the board's suggestions. I have also updated drivers on the PC, and to the best of my knowledge, they are now all up-to-date. Below is a run down of some of the testing I have performed:

*Scanned for viruses/malware using MBAM and MSE (no evidence of malware found)
*Run full Dell Diagnostic Utility (found no RAM, HDD, or other errors)
*Stress tested drivers with Verifier.exe (have let run for up to 36 hours with no BSOD)
*Run sfc /scannow (no integrity violations)
*Run CHKDSK C: /F /R (results attached)
*Run several sessions of Memtest86 with no errors (including both sticks at once, as well as individually, rotating slots)

*perfmon /report seems good (results attached)
*Used SeaTools for DOS to run diagnostic on hard drive (passed with no errors)

Everything I have checked out shows the system to be in good health, yet itís still crashing, with it being only 3 days since its last BSOD. I am running out of ideas with this issue. I am still holding out hope that someone can point me in the right direction to fix this, but so far, Iíve had little to no success.

Also wanted to add, the PC has no RAID, so there is no RAID driver to update. Also, no overclocking going on here.

I am including the following files: the last 7 dump files (the previous 23 were included in my original post), a Systems Internals Autoruns log file, a Blue Screen View log summary of all dump files, my latest CHKDSK results, a screenshot of CPU-Z results for sytem and hardware benchmarks, as well as a benchmark summary html file, my most recent MBAM log, an HTML document listing non-Microsoft drivers (that I think are all up-to-date), a RAMMon summary of the DDR3s, and a text file with my last sfc /scannow results.

Thanks,
JMT83
My System SpecsSystem Spec
29 May 2012   #15
writhziden

Windows 7 Home Premium 64 Bit
 
 

The crashes primarily point to graphics card issues.
  • First: Make sure AMD Vision Engine Control Center is not overclocking your graphics card without your knowledge.
  • Second: Try older drivers. Start with 11.9 and work your way up to 12.4; see if any provide more stability.

    Use the following method to re-install the drivers.
    1. Download the drivers you want for your display card(s)
    2. Click Start Menu
    3. Click Control Panel
    4. Click Uninstall a program
    5. For AMD:
      • Uninstall AMD Catalyst Install Manager if it is listed (this should remove all AMD graphics software and drivers)
      • If AMD Catalyst Install Manager is not listed, use the following method to uninstall the graphics drivers (this applies to onboard graphics, as well):
        1. Click Start Menu
        2. Right Click My Computer/Computer
        3. Click Manage
        4. Click Device Manager from the list on the left
        5. Expand Display adapters
        6. Do the following for each adapter (in case you have multiple display cards)
          • Right click the adapter
          • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
          • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK

          Alternatively:
          1. Login as an adminstrative user
          2. Click Start Menu
          3. Click Control Panel
          4. Click Hardware and Sound
          5. Click Device Manager (the last link under Devices and Printers)
          6. Expand Display adapters
          7. Do the following for each adapter (in case you have multiple display cards)
            • Right click the adapter
            • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
            • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
      • Restart your computer after uninstalling drivers for all display cards
      • Install the driver you selected for the display cards once Windows starts


Each time you install a new driver, check AMD Vision Engine Control Center to make sure it is not overclocking the card. You may also want to try installing the ATI drivers without the Catalyst software:
  • You should already have the installer downloaded and installed the drivers/Catalyst software, so your drivers probably exist in C:\AMD\Support\xx-x_vista_win7_64_dd_ccc where the x's replace your version number of the driver software.
  • Uninstall all AMD software related to your graphics card by uninstalling AMD Catalyst Install Manager in Start Menu -> Control Panel -> Uninstall a program
  • Restart your computer.
  • Re-install your drivers from the C:\AMD\Support\xx-x_vista_win7_64_dd_ccc folder using a similar method to that in OPTION TWO of Drivers - Install Vista Drivers on Windows 7
My System SpecsSystem Spec
29 May 2012   #16
jmt83

Windows 7 Pro x64
 
 

Thank you for the tip! I will look into it today and let you know what I find!
My System SpecsSystem Spec
29 May 2012   #17
writhziden

Windows 7 Home Premium 64 Bit
 
 

You're welcome. Look forward to hearing back.
My System SpecsSystem Spec
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 x64 Windows 7 Pro - BSOD Every Few Weeks - Too Many Stop Codes to List




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