c0000005 Appcrash ntdll.dll


  1. Posts : 23
    Windows 7 Ultimate 32-bit
       #1

    c0000005 Appcrash ntdll.dll


    This application has crashed on me multiple times. Here are two sources within 10 minutes of each other.
    Code:
    Source
    VS竞技游戏平台
    
    Summary
    Stopped working
    
    Date
    ‎3/‎5/‎2012 04:26 PM
    
    Status
    Report sent
    
    Description
    Faulting Application Path:	C:\Program Files\VS竞技游戏平台\VSClient.exe
    
    Problem signature
    Problem Event Name:	APPCRASH
    Application Name:	VSClient.exe
    Application Version:	3.4.2.228
    Application Timestamp:	4f4f2e0f
    Fault Module Name:	ntdll.dll
    Fault Module Version:	6.1.7601.17725
    Fault Module Timestamp:	4ec49b60
    Exception Code:	c0000005
    Exception Offset:	00055c52
    OS Version:	6.1.7601.2.1.0.256.1
    Locale ID:	1033
    Additional Information 1:	b5a2
    Additional Information 2:	b5a20ba8f6086202dd10ce927518fcf9
    Additional Information 3:	0970
    Additional Information 4:	09702657866d10a33ec9d6bd47e4b090
    
    Extra information about the problem
    Bucket ID:	2863449986
    Code:
    Source
    VS竞技游戏平台
    
    Summary
    Stopped working
    
    Date
    ‎3/‎5/‎2012 04:38 PM
    
    Status
    Report sent
    
    Description
    Faulting Application Path:	C:\Program Files\VS竞技游戏平台\VSClient.exe
    
    Problem signature
    Problem Event Name:	APPCRASH
    Application Name:	VSClient.exe
    Application Version:	3.4.2.228
    Application Timestamp:	4f4f2e0f
    Fault Module Name:	ntdll.dll
    Fault Module Version:	6.1.7601.17725
    Fault Module Timestamp:	4ec49b60
    Exception Code:	c0000005
    Exception Offset:	00056770
    OS Version:	6.1.7601.2.1.0.256.1
    Locale ID:	1033
    Additional Information 1:	5268
    Additional Information 2:	526898b6a35d271192271ac87dd2a073
    Additional Information 3:	4294
    Additional Information 4:	42943d6f795a5b616fb81bbce749ef66
    
    Extra information about the problem
    Bucket ID:	2866889266
    I have read in another thread that this may be caused by BSOD errors. I haven't had a BSOD in a long time but BSODs used to be a big problem that I had in the past. Minidump attached for what it's worth.

    I would greatly appreciate any help that could be given. Thanks in advance!
      My Computer


  2. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       #2

    Please remove any CD visualization programs such as Daemon Tools and Alcohol 120%.

    They use a driver, found in your dmp, called sptd.sys, that is notorious for causing BSODs.

    Use this SPTD uninstaller DuplexSecure - Downloads DuplexSecure - FAQ

    when you're done you can use this Freeware:

    MagicISO Virtual CD/DVD-ROM (MagicDisc) in its place

    Using MagicISO to create ISO image files
      My Computer


  3. Posts : 23
    Windows 7 Ultimate 32-bit
    Thread Starter
       #3

    Hi JMH, thanks for the advice but this did not fix my problem. I still crash but this time the application crashes after a longer amount of time. For some reason Windows doesn't have a report for this crash. Here are a few more error reports on from previous crashes. Any help would be greatly appreciated.

    Code:
    Source
    VS竞技游戏平台
    
    Summary
    Stopped working
    
    Date
    ‎3/‎5/‎2012 04:50 PM
    
    Status
    Report sent
    
    Description
    Faulting Application Path:	C:\Program Files\VS竞技游戏平台\VSClient.exe
    
    Problem signature
    Problem Event Name:	APPCRASH
    Application Name:	VSClient.exe
    Application Version:	3.4.2.228
    Application Timestamp:	4f4f2e0f
    Fault Module Name:	ntdll.dll
    Fault Module Version:	6.1.7601.17725
    Fault Module Timestamp:	4ec49b60
    Exception Code:	c0000005
    Exception Offset:	000565e5
    OS Version:	6.1.7601.2.1.0.256.1
    Locale ID:	1033
    Additional Information 1:	5268
    Additional Information 2:	526898b6a35d271192271ac87dd2a073
    Additional Information 3:	4294
    Additional Information 4:	42943d6f795a5b616fb81bbce749ef66
    
    Extra information about the problem
    Bucket ID:	2863728182
    Code:
    Source
    VS竞技游戏平台
    
    Summary
    Stopped working
    
    Date
    ‎3/‎4/‎2012 01:21 PM
    
    Status
    Report sent
    
    Description
    Faulting Application Path:	C:\Program Files\VS竞技游戏平台\VSClient.exe
    
    Problem signature
    Problem Event Name:	APPCRASH
    Application Name:	VSClient.exe
    Application Version:	3.4.2.214
    Application Timestamp:	4f44b89f
    Fault Module Name:	ntdll.dll
    Fault Module Version:	6.1.7601.17725
    Fault Module Timestamp:	4ec49b60
    Exception Code:	c0000005
    Exception Offset:	00055c52
    OS Version:	6.1.7601.2.1.0.256.1
    Locale ID:	1033
    Additional Information 1:	b5a2
    Additional Information 2:	b5a20ba8f6086202dd10ce927518fcf9
    Additional Information 3:	9bfa
    Additional Information 4:	9bfab0eb5c9c890ca46b291db82a6f40
    
    Extra information about the problem
    Bucket ID:	2859329122
      My Computer


  4. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       #4

    * At this stage I suggest you do a SFC Option 2.
    Read the instructions carefully.

    SFC /SCANNOW Command - System File Checker


    * Please download the free version of Malwarebytes.
    Update it immediately.
    Do a full system scan
    Let us know the results at the end.

    Malwarebytes : Download free malware, virus and spyware tools to get your computer back in shape!
      My Computer


  5. Posts : 23
    Windows 7 Ultimate 32-bit
    Thread Starter
       #5

    Finished sfc /scannow. Windows has replaced some "corrupt" system files - in actual fact they are just modded versions of uxtheme.dll etc so that I could install third-party themes.

    Running a full Malwarebytes scan now as we speak.
      My Computer


  6. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       #6

    * What was the message at the end of SFC?

    * Also please explain the significance of the characters below in your code boxes.

    C:\Program Files\VS竞技游戏平台\VSClient.exe
      My Computer


  7. Posts : 23
    Windows 7 Ultimate 32-bit
    Thread Starter
       #7

    Message was something along the lines of: Windows has found and successfully fixed some corrupt files. You can check the log at C:\WINDOWS\Logs\CBS\CBS.log. Error will be fixed upon next restart.

    VSClient is a gaming platform software, similar to Garena.
      My Computer


  8. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       #8

    Re SFC.
    Run it again & take careful note of what is said this time.
    Let us know please.
      My Computer


  9. Posts : 23
    Windows 7 Ultimate 32-bit
    Thread Starter
       #9

    Verification 100% Complete.

    Windows Resource Protection did not find any integrity violations.
      My Computer


  10. Posts : 28,845
    Win 8 Release candidate 8400
       #10

    UberB said:
    Verification 100% Complete.

    Windows Resource Protection did not find any integrity violations.
    No system problems, might just be VSCLIENT as it is mentioned in Appcrash. Contact the developer for an update or fix.
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 09:29.
Find Us