Windows 7: c0000005 Appcrash ntdll.dll

UberB · 05 Mar 2012

This application has crashed on me multiple times. Here are two sources within 10 minutes of each other.

Code:

Source
VS竞技游戏平台

Summary
Stopped working

Date
‎3/‎5/‎2012 04:26 PM

Status
Report sent

Description
Faulting Application Path:	C:\Program Files\VS竞技游戏平台\VSClient.exe

Problem signature
Problem Event Name:	APPCRASH
Application Name:	VSClient.exe
Application Version:	3.4.2.228
Application Timestamp:	4f4f2e0f
Fault Module Name:	ntdll.dll
Fault Module Version:	6.1.7601.17725
Fault Module Timestamp:	4ec49b60
Exception Code:	c0000005
Exception Offset:	00055c52
OS Version:	6.1.7601.2.1.0.256.1
Locale ID:	1033
Additional Information 1:	b5a2
Additional Information 2:	b5a20ba8f6086202dd10ce927518fcf9
Additional Information 3:	0970
Additional Information 4:	09702657866d10a33ec9d6bd47e4b090

Extra information about the problem
Bucket ID:	2863449986

Code:

Source
VS竞技游戏平台

Summary
Stopped working

Date
‎3/‎5/‎2012 04:38 PM

Status
Report sent

Description
Faulting Application Path:	C:\Program Files\VS竞技游戏平台\VSClient.exe

Problem signature
Problem Event Name:	APPCRASH
Application Name:	VSClient.exe
Application Version:	3.4.2.228
Application Timestamp:	4f4f2e0f
Fault Module Name:	ntdll.dll
Fault Module Version:	6.1.7601.17725
Fault Module Timestamp:	4ec49b60
Exception Code:	c0000005
Exception Offset:	00056770
OS Version:	6.1.7601.2.1.0.256.1
Locale ID:	1033
Additional Information 1:	5268
Additional Information 2:	526898b6a35d271192271ac87dd2a073
Additional Information 3:	4294
Additional Information 4:	42943d6f795a5b616fb81bbce749ef66

Extra information about the problem
Bucket ID:	2866889266

I have read in another thread that this may be caused by BSOD errors. I haven't had a BSOD in a long time but BSODs used to be a big problem that I had in the past. Minidump attached for what it's worth.

I would greatly appreciate any help that could be given. Thanks in advance!

JMH · 05 Mar 2012

Please remove any CD visualization programs such as Daemon Tools and Alcohol 120%.

They use a driver, found in your dmp, called sptd.sys, that is notorious for causing BSODs.

Use this SPTD uninstaller DuplexSecure - Downloads DuplexSecure - FAQ

when you're done you can use this Freeware:

MagicISO Virtual CD/DVD-ROM (MagicDisc) in its place

Using MagicISO to create ISO image files

UberB · 07 Mar 2012

Hi JMH, thanks for the advice but this did not fix my problem. I still crash but this time the application crashes after a longer amount of time. For some reason Windows doesn't have a report for this crash. Here are a few more error reports on from previous crashes. Any help would be greatly appreciated.

Code:

Source
VS竞技游戏平台

Summary
Stopped working

Date
‎3/‎5/‎2012 04:50 PM

Status
Report sent

Description
Faulting Application Path:	C:\Program Files\VS竞技游戏平台\VSClient.exe

Problem signature
Problem Event Name:	APPCRASH
Application Name:	VSClient.exe
Application Version:	3.4.2.228
Application Timestamp:	4f4f2e0f
Fault Module Name:	ntdll.dll
Fault Module Version:	6.1.7601.17725
Fault Module Timestamp:	4ec49b60
Exception Code:	c0000005
Exception Offset:	000565e5
OS Version:	6.1.7601.2.1.0.256.1
Locale ID:	1033
Additional Information 1:	5268
Additional Information 2:	526898b6a35d271192271ac87dd2a073
Additional Information 3:	4294
Additional Information 4:	42943d6f795a5b616fb81bbce749ef66

Extra information about the problem
Bucket ID:	2863728182

Code:

Source
VS竞技游戏平台

Summary
Stopped working

Date
‎3/‎4/‎2012 01:21 PM

Status
Report sent

Description
Faulting Application Path:	C:\Program Files\VS竞技游戏平台\VSClient.exe

Problem signature
Problem Event Name:	APPCRASH
Application Name:	VSClient.exe
Application Version:	3.4.2.214
Application Timestamp:	4f44b89f
Fault Module Name:	ntdll.dll
Fault Module Version:	6.1.7601.17725
Fault Module Timestamp:	4ec49b60
Exception Code:	c0000005
Exception Offset:	00055c52
OS Version:	6.1.7601.2.1.0.256.1
Locale ID:	1033
Additional Information 1:	b5a2
Additional Information 2:	b5a20ba8f6086202dd10ce927518fcf9
Additional Information 3:	9bfa
Additional Information 4:	9bfab0eb5c9c890ca46b291db82a6f40

Extra information about the problem
Bucket ID:	2859329122

JMH · 07 Mar 2012

* At this stage I suggest you do a SFC Option 2.
Read the instructions carefully.

SFC /SCANNOW Command - System File Checker

* Please download the free version of Malwarebytes.
Update it immediately.
Do a full system scan
Let us know the results at the end.

Malwarebytes : Download free malware, virus and spyware tools to get your computer back in shape!

UberB · 07 Mar 2012

Finished sfc /scannow. Windows has replaced some "corrupt" system files - in actual fact they are just modded versions of uxtheme.dll etc so that I could install third-party themes.

Running a full Malwarebytes scan now as we speak.

JMH · 07 Mar 2012

* What was the message at the end of SFC?

* Also please explain the significance of the characters below in your code boxes.

C:\Program Files\VS竞技游戏平台\VSClient.exe

UberB · 07 Mar 2012

Message was something along the lines of: Windows has found and successfully fixed some corrupt files. You can check the log at C:\WINDOWS\Logs\CBS\CBS.log. Error will be fixed upon next restart.

VSClient is a gaming platform software, similar to Garena.

JMH · 07 Mar 2012

Re SFC.
Run it again & take careful note of what is said this time.
Let us know please.

UberB · 07 Mar 2012

Verification 100% Complete.

Windows Resource Protection did not find any integrity violations.

zigzag3143 · 07 Mar 2012

Quote: Originally Posted by UberB

Verification 100% Complete.

Windows Resource Protection did not find any integrity violations.

No system problems, might just be VSCLIENT as it is mentioned in Appcrash. Contact the developer for an update or fix.

Windows 7: c0000005 Appcrash ntdll.dll

c0000005 Appcrash ntdll.dll problems?