Frequent W7 64bit freeze on Lenovo e520

tommy5 · 05 Mar 2012

Hi guys,

I have problem, which I can´t manage...I will be very thankful for any reply.

I made fresh installation on my new Lenovo E520, but it freezes 3x per day. Mouse is moving, but nothing more, task manager can´t be started. It happens with various applications. But normally, no BSOD is displayed.

I looked at topics:
"Using Driver Verifier to identify issues with Drivers",
"Driver Verifier - Enable and Disable"
"Windows 7 - Blue Screen of Death (BSOD) Posting Instructions"

I turned on verifier and before system launched, BSOD appeared. I run BSOD Dump & System File Collection app and I exported report in perfmon - both attached.

I have W7 professional, 64bit, full retail
Laptop and system installation are new.

Thank you for reading the post:) and for your replies!! Tom

writhziden · 05 Mar 2012

Problem Devices:

Code:

Cisco Systems VPN Adapter for 64-bit Windows	ROOT\NET\0000	This device is disabled.

Antivirus Software:

Code:

avastsvc.exe	c:\program files\avast software\avast\avastsvc.exe	1440	8	200	1380	5.3.2012 15:15	7.0.1407.0	43,72 KB (44*768 bytes)	24.2.2012 10:53
avastui.exe	c:\program files\avast software\avast\avastui.exe	4052	8	200	1380	5.3.2012 15:15	7.0.1407.0	3,84 MB (4*031*368 bytes)	24.2.2012 10:53

Possible out of date drivers:

Code:

psadd	fffff880`08051000	fffff880`0805c000	Mon Feb 19 11:56:37 2007 (45d9f2e5)	0000f656		psadd.sys
dne64x	fffff880`089d3000	fffff880`089ff000	Mon Nov 10 18:01:24 2008 (4918d964)	000359da		dne64x.sys

psadd.sys
dne64x.sys

Code:

Loading Dump File [D:\Kingston\BSODDmpFiles\tommy5\Windows_NT6_BSOD_jcgriff2\030512-22167-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Machine Name:
Kernel base = 0xfffff800`02c0a000 PsLoadedModuleList = 0xfffff800`02e4f670
Debug session time: Mon Mar  5 02:00:05.778 2012 (UTC - 7:00)
System Uptime: 0 days 0:00:11.949
Loading Kernel Symbols
...............................................................
................................................................
.
Loading User Symbols
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C9, {23e, fffff88001401324, fffff98008c2aee0, 0}

Unable to load image \SystemRoot\system32\DRIVERS\dtsoftbus01.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dtsoftbus01.sys
*** ERROR: Module load completed but symbols could not be loaded for dtsoftbus01.sys
Probably caused by : dtsoftbus01.sys ( dtsoftbus01+1324 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_VERIFIER_IOMANAGER_VIOLATION (c9)
The IO manager has caught a misbehaving driver.
Arguments:
Arg1: 000000000000023e, A driver has marked an IRP pending but didn't return STATUS_PENDING.
Arg2: fffff88001401324, The address in the driver's code where the error was detected.
Arg3: fffff98008c2aee0, IRP address.
Arg4: 0000000000000000, Status code.

Debugging Details:
------------------


BUGCHECK_STR:  0xc9_23e

DRIVER_VERIFIER_IO_VIOLATION_TYPE:  23e

FAULTING_IP: 
dtsoftbus01+1324
fffff880`01401324 4053            push    rbx

FOLLOWUP_IP: 
dtsoftbus01+1324
fffff880`01401324 4053            push    rbx

IRP_ADDRESS:  fffff98008c2aee0

DEVICE_OBJECT: fffffa80062cb4f0

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP

PROCESS_NAME:  System

CURRENT_IRQL:  2

LOCK_ADDRESS:  fffff80002e85b80 -- (!locks fffff80002e85b80)

Resource @ nt!PiEngineLock (0xfffff80002e85b80)    Available

WARNING: SystemResourcesList->Flink chain invalid. Resource may be corrupted, or already deleted.


WARNING: SystemResourcesList->Blink chain invalid. Resource may be corrupted, or already deleted.

1 total locks

PNP_TRIAGE: 
	Lock address  : 0xfffff80002e85b80
	Thread Count  : 0
	Thread address: 0x0000000000000000
	Thread wait   : 0x0

LAST_CONTROL_TRANSFER:  from fffff800031103dc to fffff80002c86c40

STACK_TEXT:  
fffff880`02fd9968 fffff800`031103dc : 00000000`000000c9 00000000`0000023e fffff880`01401324 fffff980`08c2aee0 : nt!KeBugCheckEx
fffff880`02fd9970 fffff800`0311a47a : fffff800`0310e9f0 fffff880`01401324 fffff980`08c2aee0 00000000`00000000 : nt!VerifierBugCheckIfAppropriate+0x3c
fffff880`02fd99b0 fffff800`0311b34e : 00000000`0000023e 00000000`00000000 fffff980`08c2aee0 00000000`ffffffff : nt!ViErrorFinishReport+0xda
fffff880`02fd9a00 fffff800`0312671f : fffffa80`06a22c30 fffffa80`059fec50 fffffa80`059fed08 fffff880`01405228 : nt!VfErrorReport6+0x6e
fffff880`02fd9ad0 fffff800`03126b63 : fffffa80`059fec50 00000000`00000002 fffffa80`062cb4f0 fffff880`014013f4 : nt!IovpCallDriver2+0x13f
fffff880`02fd9b30 fffff800`0312cc2e : fffff980`08c2aee0 fffff980`08c2aee0 00000000`00000002 fffffa80`062cb4f0 : nt!VfAfterCallDriver+0x353
fffff880`02fd9b80 fffff880`00ed20c2 : fffff880`00f4b7c0 fffffa80`063f76e0 00000000`00000025 fffffa80`059fec50 : nt!IovCallDriver+0x57e
fffff880`02fd9be0 fffff880`00ee759f : fffffa80`0604a450 00000000`00000000 fffff880`00000000 fffff880`0119a5d5 : Wdf01000!FxIoTarget::SubmitSync+0x24a
fffff880`02fd9c90 fffff880`011aee95 : fffffa80`00000020 fffffa80`0604a450 fffffa80`063f76e0 00000000`00000001 : Wdf01000!imp_WdfRequestSend+0x24b
fffff880`02fd9ce0 fffff880`011af2f4 : 00000000`00000000 00000000`00000024 00000000`00000001 fffff880`02fd9ea0 : cdrom!DeviceSendRequestSynchronously+0xc9
fffff880`02fd9d40 fffff880`011adf04 : 0000057f`f9c0a7e8 fffff880`02fd9ea0 fffffa80`073936a0 00000000`00000024 : cdrom!DeviceSendSrbSynchronously+0x3ec
fffff880`02fd9e70 fffff880`011ac825 : fffffa80`00000002 fffffa80`063f5b80 fffff880`011a43b8 0000057f`f9c0a7e8 : cdrom!DeviceCacheDeviceInquiryData+0xbc
fffff880`02fd9f40 fffff880`00f3c9d4 : 00000000`00000000 fffff880`00000010 00000000`0000000c fffff880`00f45620 : cdrom!DeviceEvtSelfManagedIoInit+0x105
fffff880`02fd9f80 fffff880`00f3c94e : fffffa80`063f3450 00000000`0000000c fffff880`00f45620 fffff880`00f45600 : Wdf01000!FxSelfManagedIoMachine::Init+0x34
fffff880`02fd9fb0 fffff880`00f30b9b : 00000000`00000000 00000000`00000000 00000000`00000000 fffff880`00f45620 : Wdf01000!FxSelfManagedIoMachine::ProcessEvent+0x14a
fffff880`02fda020 fffff880`00f306eb : 00000000`00000312 00000000`00000000 fffff880`00f45600 fffff6fc`c0046d30 : Wdf01000!FxPkgPnp::PowerD0StartingStartSelfManagedIo+0x2f
fffff880`02fda050 fffff880`00f3038e : fffffa80`063f34e0 00000000`00000040 fffff880`00f453e0 00000000`00000040 : Wdf01000!FxPkgPnp::PowerEnterNewState+0x1db
fffff880`02fda180 fffff880`00f3006c : 00000000`00000000 00000000`00000040 00000000`00000501 fffffa80`063f34e0 : Wdf01000!FxPkgPnp::PowerProcessEventInner+0x13e
fffff880`02fda1f0 fffff880`00f3db5e : 00000000`00000000 00000000`00000501 00000000`00000000 00000000`00000501 : Wdf01000!FxPkgPnp::PowerProcessEvent+0x1d4
fffff880`02fda280 fffff880`00f3dabb : 00000000`00000501 00000000`00000000 00000000`00000500 fffff800`0312b5ec : Wdf01000!FxPkgPnp::NotPowerPolOwnerStarting+0xe
fffff880`02fda2b0 fffff880`00f39950 : fffffa80`063f34e0 00000000`00000001 00000000`00000000 fffff880`00f41ff0 : Wdf01000!FxPkgPnp::NotPowerPolicyOwnerEnterNewState+0x1c7
fffff880`02fda330 fffff880`00f39372 : 00000000`00000000 00000000`00000001 00000000`00000000 fffffa80`063f7c70 : Wdf01000!FxPkgPnp::PowerPolicyProcessEventInner+0x3f8
fffff880`02fda3a0 fffff880`00f35a45 : 00000000`00000000 fffffa80`063f7c70 00000000`00000108 00000000`00000000 : Wdf01000!FxPkgPnp::PowerPolicyProcessEvent+0x1e2
fffff880`02fda430 fffff880`00f35841 : 00000000`00000101 00000000`00000108 00000000`00000108 fffff800`0000000c : Wdf01000!FxPkgPnp::PnpEventHardwareAvailable+0x111
fffff880`02fda470 fffff880`00f354fe : fffffa80`063f34e0 fffff880`02fda5a0 00000000`00000004 fffff880`00f44390 : Wdf01000!FxPkgPnp::PnpEnterNewState+0x1a5
fffff880`02fda4e0 fffff880`00f35201 : 00000000`00000000 00000000`00000002 00000000`00000000 fffffa80`063f34e0 : Wdf01000!FxPkgPnp::PnpProcessEventInner+0x122
fffff880`02fda550 fffff880`00f2cd9c : 00000000`00000000 fffffa80`063f34e0 00000000`00000002 00000000`00000000 : Wdf01000!FxPkgPnp::PnpProcessEvent+0x1b1
fffff880`02fda5e0 fffff880`00f2bdd6 : fffffa80`05b05540 00000000`00000002 00000000`00000000 fffffa80`063f34e0 : Wdf01000!FxPkgPnp::_PnpStartDevice+0x20
fffff880`02fda610 fffff880`00efb245 : fffff980`08d5ce50 fffff980`08d5ce50 fffffa80`063f7c70 00000000`00000000 : Wdf01000!FxPkgPnp::Dispatch+0x1b2
fffff880`02fda680 fffff880`00efb14b : fffff880`02fda768 fffff980`08d5ce50 00000000`00000002 fffffa80`063f7c70 : Wdf01000!FxDevice::Dispatch+0xa9
fffff880`02fda6b0 fffff800`0312cc16 : fffff980`08d5ce50 00000000`00000002 fffffa80`063f7c70 fffffa80`063f7c70 : Wdf01000!FxDevice::DispatchWithLock+0x93
fffff880`02fda6f0 fffff800`0303fd6e : fffff980`08d5ce50 fffffa80`0642d420 fffffa80`063f7c70 fffffa80`05b27990 : nt!IovCallDriver+0x566
fffff880`02fda750 fffff800`02d7787d : fffffa80`062cb4f0 fffffa80`0642d420 fffff800`02d80fa0 00000000`00000000 : nt!PnpAsynchronousCall+0xce
fffff880`02fda790 fffff800`0304f0b6 : fffff800`02e85940 fffffa80`063f1a40 fffffa80`0642d420 fffffa80`063f1be8 : nt!PnpStartDevice+0x11d
fffff880`02fda850 fffff800`0304f354 : fffffa80`063f1a40 fffffa80`03d4002a fffffa80`03d45010 00000000`00000001 : nt!PnpStartDeviceNode+0x156
fffff880`02fda8e0 fffff800`03072a86 : fffffa80`063f1a40 fffffa80`03d45010 00000000`00000002 00000000`00000000 : nt!PipProcessStartPhase1+0x74
fffff880`02fda910 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!PipProcessDevNodeTree+0x296


STACK_COMMAND:  .bugcheck ; kb

SYMBOL_NAME:  dtsoftbus01+1324

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: dtsoftbus01

IMAGE_NAME:  dtsoftbus01.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4f10358a

FAILURE_BUCKET_ID:  X64_0xc9_23e_VRF_dtsoftbus01+1324

BUCKET_ID:  X64_0xc9_23e_VRF_dtsoftbus01+1324

Followup: MachineOwner
---------

Please remove Daemon Tools, as it uses a driver called dtsoftbus01.sys that is known to cause BSODs.

I prefer TotalMounter as my CD/DVD virtualization software as it allows me to burn images to a virtual CD/DVD if I just want an ISO file instead of a disc, and it is free.

Many use MagicISO - Convert BIN to ISO, Create, Edit, Burn, Extract ISO file, ISO/BIN converter/extractor/editor as well, which is also free.

Also, in the future if you have crashes, please do not use Ccleaner, Windows disk cleanup, etc. to do any file cleaning afterward. These delete the .dmp files that can be analyzed to determine the causes of crashes.

tommy5 · 06 Mar 2012

Thank you for a response, Writhziden. I uninstalled Daemon Tools, but problem persists, any other idea?

writhziden · 06 Mar 2012

Do you still have Verifier enabled? Disable through an Elevated Command Prompt by typing

verifier /reset

Remove Avast and replace with

Microsoft Security Essentials - Free Antivirus for Windows

or the

Good and Free system security combination.

If you still have problems, Troubleshoot Application Conflicts by Performing a Clean Startup to see if it is an application or service causing the hangs.

If problems persist, it may be a corrupted user profile. Fix a corrupted user profile

tommy5 · 13 Mar 2012

I removed Avast and Spyware terminator, I installed Microsoft Essentials and system is stable. It´s already a week, so everything looks OK!:) Thank you very much for great advices and wish a nice day!

writhziden · 13 Mar 2012

You are very welcome. Glad it was resolved by switching to Microsoft Security Essentials. :)