BSOD with shutting down my computer and turning cam on on msn


  1. Posts : 2
    Windows 7 64 bit
       #1

    BSOD with shutting down my computer and turning cam on on msn


    Hello i alwways get a bsod with shutting down my computer and if i try to go on webcam on msn. going on cam with skype or something else works

    this are the 2 bluescreens that i mostly get.

    already thanks for trying to help me.

    ==================================================
    Dump File : 030512-27781-01.dmp
    Crash Time : 5/03/2012 16:54:39
    Bug Check String : SYSTEM_SERVICE_EXCEPTION
    Bug Check Code : 0x0000003b
    Parameter 1 : 00000000`c0000046
    Parameter 2 : fffff800`032bf590
    Parameter 3 : fffff880`033ce850
    Parameter 4 : 00000000`00000000
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+7cc40
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
    Processor : x64
    Crash Address : ntoskrnl.exe+7cc40
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\030512-27781-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 286.597
    ==================================================

    ==================================================
    Dump File : 030412-25671-01.dmp
    Crash Time : 4/03/2012 13:26:11
    Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
    Bug Check Code : 0x0000001e
    Parameter 1 : ffffffff`c0000046
    Parameter 2 : fffff800`032c8590
    Parameter 3 : 00000000`00000000
    Parameter 4 : 00000000`00000000
    Caused By Driver : CLASSPNP.SYS
    Caused By Address : CLASSPNP.SYS+1975
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Crash Address : ntoskrnl.exe+7cc40
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\030412-25671-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 286.597
    ==================================================


    zip file
    ------
    https://skydrive.live.com/redir.aspx...943&parid=root
    Last edited by spotjuh; 05 Mar 2012 at 12:08.
      My Computer


  2. Posts : 1,314
    Windows 7 64-bit
       #2

    Pretty much all of them blame the Bluetooth VComm Manager drivers, which are woefully dated way back in 2007. It may be related to IVT BlueSoleil, which is an application used to manage bluetooth devices. You will want to ensure either the software itself (and therefore the drivers) is up to date, or the drivers. Otherwise you will have to remove it and find an alternative solution for bluetooth device management.
      My Computer


  3. Posts : 2
    Windows 7 64 bit
    Thread Starter
       #3

    Vir Gnarus said:
    Pretty much all of them blame the Bluetooth VComm Manager drivers, which are woefully dated way back in 2007. It may be related to IVT BlueSoleil, which is an application used to manage bluetooth devices. You will want to ensure either the software itself (and therefore the drivers) is up to date, or the drivers. Otherwise you will have to remove it and find an alternative solution for bluetooth device management.
    i will try to uninstall the bluetooth and remove it because i don't really use it
    already thanks for the help
      My Computer


  4. Posts : 28,845
    Win 8 Release candidate 8400
       #4

    These are Related to VcommMgr.sys Bluetooth VcommMgr Driver from IVT Corporation as previously indicated but there is at least one major isuue in addition.

    Asacpi.sys

    The pre 2009 version of this driver is a known BSOD cause.
    Please visit this link: Asus tek computer inc. -support- drivers and download p7p55d le

    ASUSTeK Computer Inc. -Support- Drivers and Download P7P55D LE
    ASUSTeK Computer Inc. - Motherboards- ASUS P5K-VM

    Scroll down to the utilities category, then scroll down to the "atk0110 driver for windowsxp/vista/windows 7 32&64-bit" (it's about the 12th item down).

    Download and install it.

    Go to c:\windows\system32\drivers to check and make sure that the asacpi.sys file is date stamped from 2009 or 2010 (not before).
    Old drivers needing updating
    Code:
    ASACPI.sys    3/27/2005 9:30:36 PM        fffff880`041f2000    fffff880`041fa000    0x00008000    0x42476c4c                        
    vbtenum.sys    3/5/2007 7:17:00 AM        fffff880`018c7000    fffff880`018cb680    0x00004680    0x45ec0a3c                        
    VcommMgr.sys    3/5/2007 7:17:48 AM        fffff880`02de7000    fffff880`02df4c00    0x0000dc00    0x45ec0a6c                        
    btnetdrv.sys    3/5/2007 7:18:08 AM        fffff880`04342000    fffff880`0434f000    0x0000d000    0x45ec0a80                        
    blueletaudio.sys    6/24/2007 8:55:23 AM        fffff880`02ccf000    fffff880`02cdb000    0x0000c000    0x467e77cb                        
    BlueletSCOAudio.sys    6/24/2007 8:55:28 AM        fffff880`011e1000    fffff880`011ed000    0x0000c000    0x467e77d0                        
    btcusb.sys    6/24/2007 8:55:36 AM        fffff880`023be000    fffff880`023c7f00    0x00009f00    0x467e77d8
    How To Find Drivers:
    - search Google for the name of the driver
    - compare the Google results with what's installed on your system to figure out which device/program it belongs to
    - visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
    - if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
    - - The most common drivers are listed on this page: Driver Reference Driver Reference
    - - Driver manufacturer links are on this page: Drivers and Downloads
      My Computer


 

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