Hello all, this is my first post here so please be patient with me!
This relates to a HP Pavillion DV7 3111ea running Windows 7 Home Premium 64bit. The original OS was factory installed and the system is about 1-2 years old.
I have re-installed the OS from a DVD but the same problem remains.
I am constantly getting a 9F stop on the machine every time I shut the system down. It goes through the normal log off and shut down screens, the monitor turns off and the hard drive seems to turn off. My problem is the power LED's, wifi LED etc all remain lit along with the system fan running. After a while I get the BSOD.
I have only been able to get the machine to save one crash dump, for some reason it wont save any more but the crash happens every time on shut down without fail. The most recent BSOD screens don't say anything about saving dump file to disk or anything like that.
I have attached all the info as per BSOD posting instructions. I couldnt get a performance report as the program seems to hang on this.
I hope I have included enough info to get the ball rolling!