BSOD while playing online game and doing multiple actions

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  1. Posts : 13
    Windows 7 64 Bit Sp1
       #1

    BSOD while playing online game and doing multiple actions


    Alright a client based mmorpg game knightonline were open and i was doing my regular things. The BSOD happened.

    Gathered with BlueScreenView

    Here the result

    ==================================================
    Filename : hal.dll
    Address In Stack : hal.dll+12a3b
    From Address : fffff800`03805000
    To Address : fffff800`0384e000
    Size : 0x00049000
    Time Stamp : 0x4ce7c669
    Time String : 20.11.2010 15:00:25
    Product Name :
    File Description :
    File Version :
    Company :
    Full Path :
    ==================================================

    ==================================================
    Filename : ntoskrnl.exe
    Address In Stack : ntoskrnl.exe+18d513
    From Address : fffff800`0321c000
    To Address : fffff800`03805000
    Size : 0x005e9000
    Time Stamp : 0x4e02aaa3
    Time String : 23.06.2011 04:53:23
    Product Name : Microsoft® Windows® Operating System
    File Description : NT Kernel & System
    File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
    Company : Microsoft Corporation
    Full Path : C:\Windows\system32\ntoskrnl.exe
    ==================================================



    What might be problem ?
      My Computer


  2. Posts : 5,405
    Windows 7 Ultimate 64bit SP1
       #2

    Hi


    Please follow these steps and upload here the crash\bsod minidump files.


    Blue Screen of Death (BSOD) Posting Instructions
      My Computer


  3. Posts : 13
    Windows 7 64 Bit Sp1
    Thread Starter
       #3

    panais said:
    Hi


    Please follow these steps and upload here the crash\bsod minidump files.


    Blue Screen of Death (BSOD) Posting Instructions
    thanks for answer but how are we supposed to trust that software and run as administrator ?

    any source code available ?
      My Computer


  4. Posts : 5,405
    Windows 7 Ultimate 64bit SP1
       #4

    MonsterMMORPG said:
    panais said:
    Hi


    Please follow these steps and upload here the crash\bsod minidump files.


    Blue Screen of Death (BSOD) Posting Instructions
    thanks for answer but how are we supposed to trust that software and run as administrator ?

    any source code available ?
    The software needs permissions to get system information and provide a series of reports for us to analyze. No personally identifiable information is included.
    You
    are the administrator.
      My Computer


  5. Posts : 13
    Windows 7 64 Bit Sp1
    Thread Starter
       #5

    panais said:
    MonsterMMORPG said:
    panais said:
    Hi


    Please follow these steps and upload here the crash\bsod minidump files.


    Blue Screen of Death (BSOD) Posting Instructions
    thanks for answer but how are we supposed to trust that software and run as administrator ?

    any source code available ?
    The software needs permissions to get system information and provide a series of reports for us to analyze. No personally identifiable information is included.
    You
    are the administrator.
    i know i am the administrator what i mean is how are we supposed to trust an exe and run it with full permission
      My Computer


  6. Posts : 5,405
    Windows 7 Ultimate 64bit SP1
       #6

    Right click the .exe and click Run as administrator if you trust the .exe

    In this case you can trust it because it was made by a member of the SevenForums blue screen crash team for debugging purposes.

    I\we need the crash\bsod files so we can help you.

    I dont have anything for analysis.

    So i cant find the problem and the solution for you.

    I cant help you without the specific files.
      My Computer


  7. Posts : 14,606
    Microsoft Windows 7 Home Premium 64-bit 7600
       #7

    MonsterMMORPG said:
    panais said:
    Hi


    Please follow these steps and upload here the crash\bsod minidump files.


    Blue Screen of Death (BSOD) Posting Instructions
    thanks for answer but how are we supposed to trust that software and run as administrator ?

    any source code available ?
    if you look to the left of the first post in the tutorial that panais kindly gave you a link to ,you will see that the creator of the tutorial is a MVP and therefore trustworthy.
    here is a link to what an MVP is!

    Microsoft Most Valuable Professional
      My Computer


  8. Posts : 4,161
    Windows 7 Pro-x64
       #8

    Just zip the dump(s) and upload to the site as an attachment. We can tell right away whether more info is needed to be specific about the problem but at least the dump will indicate the problem area. The dump is produced by the OS at the time of the fault. It has no personal info--Just system info at the time of the fault.

    The dump(s) will be located at C:\Windows\Minidump if your system is set to provide minidumps. (This is the default location. It may be different if you've changed the location.)
      My Computer


  9. Posts : 13
    Windows 7 64 Bit Sp1
    Thread Starter
       #9

    i know what you mean people but this is a free application for just information collection. So why there is no source code ? I can compile source code and run. I am a computer engineer and i have too many so important money related information. So i am not running exes made by members.

    Aren't there proper windows 7 tool that i can use to display you.

    edit: minidump file added to the attachment
      My Computer


  10. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #10

    We work here as volunteers, so it is difficult for us to ask one of the other volunteers to provide the source code due to one user being afraid to use it. You are welcome to send a private message to the developer of the application and ask for the source code. I do not know what the response to such a private message will be, but I would be curious to find out...


    Code:
    Loading Dump File [D:\Kingston\BSODDmpFiles\MonsterMMORPG\030712-13587-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
    Machine Name:
    Kernel base = 0xfffff800`0321c000 PsLoadedModuleList = 0xfffff800`03461670
    Debug session time: Wed Mar  7 08:08:05.978 2012 (UTC - 7:00)
    System Uptime: 1 days 15:44:14.837
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ...............................................
    Loading User Symbols
    Loading unloaded module list
    ..........
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 124, {0, fffffa800f325028, be000000, 800400}
    
    Unable to load image \SystemRoot\system32\DRIVERS\intelppm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for intelppm.sys
    *** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
    Probably caused by : hardware
    
    Followup: MachineOwner
    ---------
    
    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa800f325028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x124_GenuineIntel
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    CURRENT_IRQL:  f
    
    STACK_TEXT:  
    fffff880`03d08b58 fffff800`03817a3b : 00000000`00000124 00000000`00000000 fffffa80`0f325028 00000000`be000000 : nt!KeBugCheckEx
    fffff880`03d08b60 fffff800`033a9513 : 00000000`00000001 fffffa80`0f328a60 00000000`00000000 fffffa80`0f328ab0 : hal!HalBugCheckSystem+0x1e3
    fffff880`03d08ba0 fffff800`03817700 : 00000000`00000728 fffffa80`0f328a60 fffff880`03d08f30 fffff880`03d08f00 : nt!WheaReportHwError+0x263
    fffff880`03d08c00 fffff800`03817052 : fffffa80`0f328a60 fffff880`03d08f30 fffffa80`0f328a60 00000000`00000000 : hal!HalpMcaReportError+0x4c
    fffff880`03d08d50 fffff800`03816f0d : 00000000`00000008 00000000`00000001 fffff880`03d08fb0 00000000`00000000 : hal!HalpMceHandler+0x9e
    fffff880`03d08d90 fffff800`0380ae88 : 00000000`00000000 fffff880`03d00180 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
    fffff880`03d08dc0 fffff800`0329752c : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
    fffff880`03d08df0 fffff800`03297393 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
    fffff880`03d08f30 fffff880`014c88f5 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
    fffff880`03d28b00 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : intelppm+0x28f5
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: hardware
    
    IMAGE_NAME:  hardware
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE
    
    BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE
    
    Followup: MachineOwner
    ---------
    Start with Stop 0x124 - what it means and what to try and let us know if you have any questions. To supplement that link:
    • If you are overclocking any hardware, please stop.

    • Monitor temperatures during the following tests.
      Use the following programs to monitor the temperatures.


    • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).

      If you swap any memory components, follow these steps for ESD safety:
      1. Shut down and turn off your computer.
      2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
      3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
      4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working.

      Once these steps have been followed, it is safe to remove and replace components within your computer.
      My Computer


 
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