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Windows 7: BSOD need help debugging, perhaps firefox issue

06 Mar 2012   #1
Sniperman

win 7 64x
 
 
BSOD need help debugging, perhaps firefox issue

computer seemed to randomly freeze, i thought it was overheating so i cleaned it out, but no avail, turned on my dumps to see what was going on, but then it wouldnt bluescreen, it would just freeze, and would hear some annoying sound from speakers.


finnaly got a dump (first time happy to see bsod) and i tried using whocrashed to see what was going on but didnt find too many good results with google, everyone has a diff issue. today i tried windows debugging software, but it may be a lil too complicated for me, would appreciate if someone can take a look.

i do recall installing so crap addon or something on firefox prior to the freezing, so i uninstalled firefox completely and restored only what i knew was good, and still have the issue.

any and all help greatly appreciated.


My System SpecsSystem Spec
.
06 Mar 2012   #2
writhziden

Windows 7 Home Premium 64 Bit
 
 

Antivirus Software:
Code:
AVG

Possible out of date drivers:
Code:
ElbyCDFL	fffff880`045ea000	fffff880`045f8000	Thu Dec 14 14:22:27 2006 (4581c093)	000113b5		ElbyCDFL.sys
SiWinAcc	fffff880`01197000	fffff880`011a0000	Thu Jun 14 18:02:02 2007 (4671d6fa)	00007b63		SiWinAcc.sys
SiRemFil	fffff880`018ed000	fffff880`018f5000	Wed Jun 20 13:42:10 2007 (46798312)	00005eb5		SiRemFil.sys
SI3132	fffff880`010e3000	fffff880`010fd000	Wed Oct 03 12:39:29 2007 (4703e1e1)	00018cb2		SI3132.sys
vncmirror	fffff880`02c9e000	fffff880`02ca5000	Fri Mar 14 11:43:05 2008 (47dab929)	0000c1b2		vncmirror.sys
UltraMonUtility	fffff880`06d95000	fffff880`06d9e000	Thu Nov 13 18:10:30 2008 (491cd006)	00007fce		UltraMonUtility.sys
RtsUStor	fffff880`03a3e000	fffff880`03a78000	Thu Jun 04 02:46:49 2009 (4a2789f9)	0003d797		RtsUStor.sys
ElbyCDFL.sys
SiWinAcc.sys
SiRemFil.sys
SI3132.sys
vncmirror.sys
UltraMonUtility.sys
RtsUStor.sys


Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [D:\Kingston\BSODDmpFiles\Sniperman\030112-26052-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Machine Name:
Kernel base = 0xfffff800`03655000 PsLoadedModuleList = 0xfffff800`0389a670
Debug session time: Thu Mar  1 15:36:02.107 2012 (UTC - 7:00)
System Uptime: 0 days 0:47:15.652
Loading Kernel Symbols
...............................................................
................................................................
......................................................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 4A, {74d004ca, 2, 0, fffff880086253e0}

Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_GT_ZERO_AT_SYSTEM_SERVICE (4a)
Returning to usermode from a system call at an IRQL > PASSIVE_LEVEL.
Arguments:
Arg1: 0000000074d004ca, Address of system function (system call routine)
Arg2: 0000000000000002, Current IRQL
Arg3: 0000000000000000, 0
Arg4: fffff880086253e0, 0

Debugging Details:
------------------


PROCESS_NAME:  firefox.exe

BUGCHECK_STR:  RAISED_IRQL_FAULT

FAULTING_IP: 
+6232393538613065
00000000`74d004ca c3              ret

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff800036d11e9 to fffff800036d1c40

STACK_TEXT:  
fffff880`086251a8 fffff800`036d11e9 : 00000000`0000004a 00000000`74d004ca 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`086251b0 fffff800`036d1120 : 00000000`0010c578 00000000`00f00021 00000000`0010ce30 00000000`00000001 : nt!KiBugCheckDispatch+0x69
fffff880`086252f0 00000000`74d004ca : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExit+0x245
00000000`0010c558 fffff800`036c9210 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x74d004ca
fffff880`08625770 fffff900`c1d8cbb4 : fffff900`c1d8ca10 fffff880`08625920 fffff900`c3395848 fffff880`08625820 : nt!KiCallUserMode
fffff880`08625778 fffff900`c1d8ca10 : fffff880`08625920 fffff900`c3395848 fffff880`08625820 fffff880`08625db0 : 0xfffff900`c1d8cbb4
fffff880`08625780 fffff880`08625920 : fffff900`c3395848 fffff880`08625820 fffff880`08625db0 00000000`ba387589 : 0xfffff900`c1d8ca10
fffff880`08625788 fffff900`c3395848 : fffff880`08625820 fffff880`08625db0 00000000`ba387589 8910244c`89404d8d : 0xfffff880`08625920
fffff880`08625790 fffff880`08625820 : fffff880`08625db0 00000000`ba387589 8910244c`89404d8d 00000000`182444e1 : 0xfffff900`c3395848
fffff880`08625798 fffff880`08625db0 : 00000000`ba387589 8910244c`89404d8d 00000000`182444e1 00000000`00000002 : 0xfffff880`08625820
fffff880`086257a0 00000000`ba387589 : 8910244c`89404d8d 00000000`182444e1 00000000`00000002 00000000`00000000 : 0xfffff880`08625db0
fffff880`086257a8 8910244c`89404d8d : 00000000`182444e1 00000000`00000002 00000000`00000000 00000000`00000000 : 0xba387589
fffff880`086257b0 00000000`182444e1 : 00000000`00000002 00000000`00000000 00000000`00000000 00000000`00000000 : 0x8910244c`89404d8d
fffff880`086257b8 00000000`00000002 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x182444e1
fffff880`086257c0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x2


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KiSystemServiceExit+245
fffff800`036d1120 4883ec50        sub     rsp,50h

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  nt!KiSystemServiceExit+245

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4e02aaa3

FAILURE_BUCKET_ID:  X64_RAISED_IRQL_FAULT_firefox.exe_nt!KiSystemServiceExit+245

BUCKET_ID:  X64_RAISED_IRQL_FAULT_firefox.exe_nt!KiSystemServiceExit+245

Followup: MachineOwner
---------
Your crash points to firefox as the cause.

Do the following steps and run the system through your normal routine for a while after each to see if the problem is resolved.
My System SpecsSystem Spec
06 Mar 2012   #3
Sniperman

win 7 64x
 
 

thank you so much for your reply and the awesome info.

i ran the driver scanner program and installed any drivers it found, i manually installed others i was able to find. i uninstalled elaborate bytes (slysoft) virtual clone drive. i also ran the avg removers both 86 and 64 because i don't ever remember installing avg on this computer, the 86 version didnt seem to do anything 64 bit did something and wrote a log which i will attach but i dont think it did anything, as i said i dont remember installing avg, for a while i did use ms essentials and the last one i installed is kingsoft's PC Doctor.

i stopped using firefox today, but pc still crashed, i have a large rar package i wanted to extract today and the few times i tried i managed to crash the system each time, even after performing the items i listed above. i will attach the other dump files i have as well.

i truly appreciate your help.
My System SpecsSystem Spec
.

06 Mar 2012   #4
writhziden

Windows 7 Home Premium 64 Bit
 
 

Possible out of date drivers:
Code:
ElbyCDFL	fffff880`02b70000	fffff880`02b7e000	Thu Dec 14 14:22:27 2006 (4581c093)	000113b5		ElbyCDFL.sys
SiWinAcc	fffff880`011c9000	fffff880`011d2000	Thu Jun 14 18:02:02 2007 (4671d6fa)	00007b63	None	SiWinAcc.sys
SiRemFil	fffff880`019cd000	fffff880`019d5000	Wed Jun 20 13:42:10 2007 (46798312)	00005eb5		SiRemFil.sys
SI3132	fffff880`01115000	fffff880`0112f000	Wed Oct 03 12:39:29 2007 (4703e1e1)	00018cb2		SI3132.sys
RtsUStor	fffff880`0535b000	fffff880`05395000	Thu Jun 04 02:46:49 2009 (4a2789f9)	0003d797		RtsUStor.sys
See previous post for links...


Code:
Loading Dump File [D:\Kingston\BSODDmpFiles\Sniperman\Windows_NT6_BSOD_jcgriff2\030612-48110-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Machine Name:
Kernel base = 0xfffff800`02a60000 PsLoadedModuleList = 0xfffff800`02ca5670
Debug session time: Tue Mar  6 14:18:38.291 2012 (UTC - 7:00)
System Uptime: 0 days 0:03:43.791
Loading Kernel Symbols
...............................................................
................................................................
.......
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {fffff88001331c08, 0, 8, fffff88001331c08}

Unable to load image SiWinAcc.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SiWinAcc.sys
*** ERROR: Module load completed but symbols could not be loaded for SiWinAcc.sys
Probably caused by : SiWinAcc.sys ( SiWinAcc+181a )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: fffff88001331c08, memory referenced
Arg2: 0000000000000000, IRQL
Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
Arg4: fffff88001331c08, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002d0f100
 fffff88001331c08 

CURRENT_IRQL:  0

FAULTING_IP: 
Ntfs! ?? ::NNGAKEGL::`string'+2bf0
fffff880`01331c08 55              push    rbp

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME:  WinRAR.exe

TRAP_FRAME:  fffff880071a90a0 -- (.trap 0xfffff880071a90a0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffffa8007e83fb0 rbx=0000000000000000 rcx=00002135fffffffe
rdx=00fffa80095994a0 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002b00b01 rsp=fffff880071a9230 rbp=0000000000000000
 r8=fffffa8009797dd0  r9=fffff98001f00000 r10=fffff780c0000488
r11=fffff780c0000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
nt!MmUnmapViewInSystemCache+0x422:
fffff800`02b00b01 48894208        mov     qword ptr [rdx+8],rax ds:00fffa80`095994a8=????????????????
Resetting default scope

EXCEPTION_RECORD:  fffff880071a8ff8 -- (.exr 0xfffff880071a8ff8)
ExceptionAddress: fffff80002b00b01 (nt!MmUnmapViewInSystemCache+0x0000000000000422)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

LAST_CONTROL_TRANSFER:  from fffff80002adc1e9 to fffff80002adcc40

FAILED_INSTRUCTION_ADDRESS: 
Ntfs! ?? ::NNGAKEGL::`string'+2bf0
fffff880`01331c08 55              push    rbp

STACK_TEXT:  
fffff880`071a7db8 fffff800`02adc1e9 : 00000000`0000000a fffff880`01331c08 00000000`00000000 00000000`00000008 : nt!KeBugCheckEx
fffff880`071a7dc0 fffff800`02adae60 : 00000000`00000008 fffff880`01331c08 fffffa80`07c68b00 fffff880`01292810 : nt!KiBugCheckDispatch+0x69
fffff880`071a7f00 fffff880`01331c08 : fffff800`02b08a7c fffffa80`0881b3f8 fffffa80`0881b440 fffffa80`0881b440 : nt!KiPageFault+0x260
fffff880`071a8098 fffff800`02b08a7c : fffffa80`0881b3f8 fffffa80`0881b440 fffffa80`0881b440 fffffa80`073606a8 : Ntfs! ?? ::NNGAKEGL::`string'+0x2bf0
fffff880`071a80a0 fffff800`02b084fd : fffff880`01292804 fffff880`071a9730 00000000`00000000 fffff880`01242000 : nt!_C_specific_handler+0x8c
fffff880`071a8110 fffff800`02b072d5 : fffff880`01292804 fffff880`071a8188 fffff880`071a8ff8 fffff880`01242000 : nt!RtlpExecuteHandlerForException+0xd
fffff880`071a8140 fffff800`02b18361 : fffff880`071a8ff8 fffff880`071a8850 fffff880`00000000 fffffa80`07fd5ac8 : nt!RtlDispatchException+0x415
fffff880`071a8820 fffff800`02adc2c2 : fffff880`071a8ff8 fffffa80`09943b60 fffff880`071a90a0 fffff880`071a94b8 : nt!KiDispatchException+0x135
fffff880`071a8ec0 fffff800`02adabca : 7fffffff`7fffffff 80000000`80000000 fffffa80`077966a8 fffff880`00c52b7b : nt!KiExceptionDispatch+0xc2
fffff880`071a90a0 fffff800`02b00b01 : 00000000`00002130 fffffa80`024e5860 fffff880`071a94b8 fffff880`06177fe0 : nt!KiGeneralProtectionFault+0x10a
fffff880`071a9230 fffff800`02dedc39 : fffff980`01f00000 fffff8a0`0368fce0 00000000`00000001 00000000`00000001 : nt!MmUnmapViewInSystemCache+0x422
fffff880`071a9510 fffff800`02b0042b : 00000000`05d00000 fffffa80`06a311a0 00000000`00000000 00000000`05e00000 : nt!CcUnmapVacb+0x5d
fffff880`071a9550 fffff800`02af2b99 : fffff980`0847c001 00000000`05600000 fffffa80`098008e0 fffffa80`06a3c4b0 : nt!CcUnmapVacbArray+0x1bb
fffff880`071a95e0 fffff800`02dc6dc2 : 00000000`00000000 00000000`05e00000 fffff880`071a96b0 fffff880`071a9740 : nt!CcGetVirtualAddress+0x38a
fffff880`071a9670 fffff880`012dbf08 : fffff880`00000000 00000000`00000005 fffffa80`000036ed fffffa80`00007f01 : nt!CcCopyRead+0x132
fffff880`071a9730 fffff880`0116a098 : fffffa80`09797dd0 fffffa80`098cc4b8 00000000`00000000 fffff880`071a9b01 : Ntfs!NtfsCopyReadA+0x1a8
fffff880`071a9910 fffff880`0116d8ba : fffff880`071a99e0 fffffa80`08141b03 00000000`01c61c00 fffffa80`09797d00 : fltmgr!FltpPerformFastIoCall+0x88
fffff880`071a9970 fffff880`0118b630 : fffffa80`09797dd0 00000000`00000000 fffff880`071a9b40 00000000`00007fe0 : fltmgr!FltpPassThroughFastIo+0xda
fffff880`071a99b0 fffff880`011ca81a : fffffa80`0881b3f8 fffff880`010f10c5 00000000`00000000 fffff880`071a9b40 : fltmgr!FltpFastIoRead+0x1d0
fffff880`071a9a50 fffffa80`0881b3f8 : fffff880`010f10c5 00000000`00000000 fffff880`071a9b40 fffffa80`00000000 : SiWinAcc+0x181a
fffff880`071a9a58 fffff880`010f10c5 : 00000000`00000000 fffff880`071a9b40 fffffa80`00000000 00000000`01c61c5d : 0xfffffa80`0881b3f8
fffff880`071a9a60 fffff880`071a9ca0 : fffffa80`09797e44 fffffa80`07796601 fffffa80`00000000 00000000`01c61c5d : ataport!AtaPortCompleteRequest+0x21
fffff880`071a9ad0 fffffa80`09797e44 : fffffa80`07796601 fffffa80`00000000 00000000`01c61c5d fffff880`071a9b40 : 0xfffff880`071a9ca0
fffff880`071a9ad8 fffffa80`07796601 : fffffa80`00000000 00000000`01c61c5d fffff880`071a9b40 fffffa80`08141b20 : 0xfffffa80`09797e44
fffff880`071a9ae0 fffffa80`00000000 : 00000000`01c61c5d fffff880`071a9b40 fffffa80`08141b20 fffffa80`07360601 : 0xfffffa80`07796601
fffff880`071a9ae8 00000000`01c61c5d : fffff880`071a9b40 fffffa80`08141b20 fffffa80`07360601 fffffa80`09797dd0 : 0xfffffa80`00000000
fffff880`071a9af0 fffff880`071a9b40 : fffffa80`08141b20 fffffa80`07360601 fffffa80`09797dd0 00000000`05dfc913 : 0x1c61c5d
fffff880`071a9af8 fffffa80`08141b20 : fffffa80`07360601 fffffa80`09797dd0 00000000`05dfc913 00000000`00000000 : 0xfffff880`071a9b40
fffff880`071a9b00 fffffa80`07360601 : fffffa80`09797dd0 00000000`05dfc913 00000000`00000000 fffffa80`00000000 : 0xfffffa80`08141b20
fffff880`071a9b08 fffffa80`09797dd0 : 00000000`05dfc913 00000000`00000000 fffffa80`00000000 fffffa80`08141b20 : 0xfffffa80`07360601
fffff880`071a9b10 00000000`05dfc913 : 00000000`00000000 fffffa80`00000000 fffffa80`08141b20 fffff880`00000000 : 0xfffffa80`09797dd0
fffff880`071a9b18 00000000`00000000 : fffffa80`00000000 fffffa80`08141b20 fffff880`00000000 fffffa80`09797e20 : 0x5dfc913


STACK_COMMAND:  kb

FOLLOWUP_IP: 
SiWinAcc+181a
fffff880`011ca81a ??              ???

SYMBOL_STACK_INDEX:  13

SYMBOL_NAME:  SiWinAcc+181a

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: SiWinAcc

IMAGE_NAME:  SiWinAcc.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4671d6fa

FAILURE_BUCKET_ID:  X64_0xD1_CODE_AV_BAD_IP_SiWinAcc+181a

BUCKET_ID:  X64_0xD1_CODE_AV_BAD_IP_SiWinAcc+181a

Followup: MachineOwner
---------

3: kd> lmvm SiWinAcc
start             end                 module name
fffff880`011c9000 fffff880`011d2000   SiWinAcc T (no symbols)           
    Loaded symbol image file: SiWinAcc.sys
    Image path: SiWinAcc.sys
    Image name: SiWinAcc.sys
    Timestamp:        Thu Jun 14 18:02:02 2007 (4671D6FA)
    CheckSum:         00007B63
    ImageSize:        00009000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Caused by SiWinAcc.sys which is still out of date... What product is this associated with by Silicon Image?

And yes, I see that AVG was not installed. AVG uses a driver that has the same name as a driver used by another piece of hardware. My mistake. It is difficult to pick out what antivirus people have without the full crash reports. We have to sift through the hundreds of drivers listed in the .dmp files. That is why the blue screen instructions were created.
My System SpecsSystem Spec
06 Mar 2012   #5
Sniperman

win 7 64x
 
 

i now have removed clonecd the only other thing from elby i could think of.

i couldnt find updated drivers for the other ones.

i think the silicon driver is for my sil3132 pcie 1x to double sata card, i visited the site from here Driver Reference Table - SiWinAcc.sys and downloaded and updated the driver.
My System SpecsSystem Spec
06 Mar 2012   #6
writhziden

Windows 7 Home Premium 64 Bit
 
 

Is that card necessary? If not, I would suggest removing it at least for testing purposes. If so, see if you can replace it with something more current.
My System SpecsSystem Spec
06 Mar 2012   #7
Sniperman

win 7 64x
 
 

i just reflashed its bios, it was current but old, figured worth a shot. if i still crash, ill remove it and see what happens and report back, thanks for all your help.
My System SpecsSystem Spec
06 Mar 2012   #8
writhziden

Windows 7 Home Premium 64 Bit
 
 

You're welcome. Let us know how it goes. Best of luck!
My System SpecsSystem Spec
07 Mar 2012   #9
Sniperman

win 7 64x
 
 

that went quicker than i thought, removed the pcie card, and unplugged the hard drive, tried to extract the large file and crashed. placed it back it and reconnected the hdd and will try again, maybe i need a fresh win7 install? this has been the hardest problem ive had to figure out using my pc, its been soo stable prior.
My System SpecsSystem Spec
07 Mar 2012   #10
writhziden

Windows 7 Home Premium 64 Bit
 
 

If you don't mind doing a clean install, it is a viable option. Backup any important data prior to doing so.
My System SpecsSystem Spec
Reply

 BSOD need help debugging, perhaps firefox issue




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