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Windows 7: BSOD while playing online game and doing multiple actions

07 Mar 2012   #1
MonsterMMORPG

Windows 7 64 Bit Sp1
 
 
BSOD while playing online game and doing multiple actions

Alright a client based mmorpg game knightonline were open and i was doing my regular things. The BSOD happened.

Gathered with BlueScreenView

Here the result

==================================================
Filename : hal.dll
Address In Stack : hal.dll+12a3b
From Address : fffff800`03805000
To Address : fffff800`0384e000
Size : 0x00049000
Time Stamp : 0x4ce7c669
Time String : 20.11.2010 15:00:25
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : ntoskrnl.exe
Address In Stack : ntoskrnl.exe+18d513
From Address : fffff800`0321c000
To Address : fffff800`03805000
Size : 0x005e9000
Time Stamp : 0x4e02aaa3
Time String : 23.06.2011 04:53:23
Product Name : Microsoft® Windows® Operating System
File Description : NT Kernel & System
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Company : Microsoft Corporation
Full Path : C:\Windows\system32\ntoskrnl.exe
==================================================



What might be problem ?


My System SpecsSystem Spec
.
07 Mar 2012   #2
panais

Windows 7 Ultimate 64bit SP1
 
 

Hi


Please follow these steps and upload here the crash\bsod minidump files.


Blue Screen of Death (BSOD) Posting Instructions
My System SpecsSystem Spec
07 Mar 2012   #3
MonsterMMORPG

Windows 7 64 Bit Sp1
 
 

Quote   Quote: Originally Posted by panais View Post
Hi


Please follow these steps and upload here the crash\bsod minidump files.


Blue Screen of Death (BSOD) Posting Instructions
thanks for answer but how are we supposed to trust that software and run as administrator ?

any source code available ?
My System SpecsSystem Spec
.

07 Mar 2012   #4
panais

Windows 7 Ultimate 64bit SP1
 
 

Quote   Quote: Originally Posted by MonsterMMORPG View Post
Quote   Quote: Originally Posted by panais View Post
Hi


Please follow these steps and upload here the crash\bsod minidump files.


Blue Screen of Death (BSOD) Posting Instructions
thanks for answer but how are we supposed to trust that software and run as administrator ?

any source code available ?
The software needs permissions to get system information and provide a series of reports for us to analyze. No personally identifiable information is included.
You
are the administrator.
My System SpecsSystem Spec
08 Mar 2012   #5
MonsterMMORPG

Windows 7 64 Bit Sp1
 
 

Quote   Quote: Originally Posted by panais View Post
Quote   Quote: Originally Posted by MonsterMMORPG View Post
Quote   Quote: Originally Posted by panais View Post
Hi


Please follow these steps and upload here the crash\bsod minidump files.


Blue Screen of Death (BSOD) Posting Instructions
thanks for answer but how are we supposed to trust that software and run as administrator ?

any source code available ?
The software needs permissions to get system information and provide a series of reports for us to analyze. No personally identifiable information is included.
You
are the administrator.
i know i am the administrator what i mean is how are we supposed to trust an exe and run it with full permission
My System SpecsSystem Spec
08 Mar 2012   #6
panais

Windows 7 Ultimate 64bit SP1
 
 

Right click the .exe and click Run as administrator if you trust the .exe

In this case you can trust it because it was made by a member of the SevenForums blue screen crash team for debugging purposes.

I\we need the crash\bsod files so we can help you.

I dont have anything for analysis.

So i cant find the problem and the solution for you.

I cant help you without the specific files.
My System SpecsSystem Spec
08 Mar 2012   #7
boohbah

Microsoft Windows 7 Home Premium 64-bit 7600
 
 

Quote   Quote: Originally Posted by MonsterMMORPG View Post
Quote   Quote: Originally Posted by panais View Post
Hi


Please follow these steps and upload here the crash\bsod minidump files.


Blue Screen of Death (BSOD) Posting Instructions
thanks for answer but how are we supposed to trust that software and run as administrator ?

any source code available ?
if you look to the left of the first post in the tutorial that panais kindly gave you a link to ,you will see that the creator of the tutorial is a MVP and therefore trustworthy.
here is a link to what an MVP is!

Microsoft Most Valuable Professional
My System SpecsSystem Spec
08 Mar 2012   #8
carwiz

Windows 7 Pro-x64
 
 

Just zip the dump(s) and upload to the site as an attachment. We can tell right away whether more info is needed to be specific about the problem but at least the dump will indicate the problem area. The dump is produced by the OS at the time of the fault. It has no personal info--Just system info at the time of the fault.

The dump(s) will be located at C:\Windows\Minidump if your system is set to provide minidumps. (This is the default location. It may be different if you've changed the location.)
My System SpecsSystem Spec
08 Mar 2012   #9
MonsterMMORPG

Windows 7 64 Bit Sp1
 
 

i know what you mean people but this is a free application for just information collection. So why there is no source code ? I can compile source code and run. I am a computer engineer and i have too many so important money related information. So i am not running exes made by members.

Aren't there proper windows 7 tool that i can use to display you.

edit: minidump file added to the attachment
My System SpecsSystem Spec
08 Mar 2012   #10
writhziden

Windows 7 Home Premium 64 Bit
 
 

We work here as volunteers, so it is difficult for us to ask one of the other volunteers to provide the source code due to one user being afraid to use it. You are welcome to send a private message to the developer of the application and ask for the source code. I do not know what the response to such a private message will be, but I would be curious to find out...


Code:
Loading Dump File [D:\Kingston\BSODDmpFiles\MonsterMMORPG\030712-13587-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Machine Name:
Kernel base = 0xfffff800`0321c000 PsLoadedModuleList = 0xfffff800`03461670
Debug session time: Wed Mar  7 08:08:05.978 2012 (UTC - 7:00)
System Uptime: 1 days 15:44:14.837
Loading Kernel Symbols
...............................................................
................................................................
...............................................
Loading User Symbols
Loading unloaded module list
..........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa800f325028, be000000, 800400}

Unable to load image \SystemRoot\system32\DRIVERS\intelppm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for intelppm.sys
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
Probably caused by : hardware

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800f325028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

CURRENT_IRQL:  f

STACK_TEXT:  
fffff880`03d08b58 fffff800`03817a3b : 00000000`00000124 00000000`00000000 fffffa80`0f325028 00000000`be000000 : nt!KeBugCheckEx
fffff880`03d08b60 fffff800`033a9513 : 00000000`00000001 fffffa80`0f328a60 00000000`00000000 fffffa80`0f328ab0 : hal!HalBugCheckSystem+0x1e3
fffff880`03d08ba0 fffff800`03817700 : 00000000`00000728 fffffa80`0f328a60 fffff880`03d08f30 fffff880`03d08f00 : nt!WheaReportHwError+0x263
fffff880`03d08c00 fffff800`03817052 : fffffa80`0f328a60 fffff880`03d08f30 fffffa80`0f328a60 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff880`03d08d50 fffff800`03816f0d : 00000000`00000008 00000000`00000001 fffff880`03d08fb0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff880`03d08d90 fffff800`0380ae88 : 00000000`00000000 fffff880`03d00180 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
fffff880`03d08dc0 fffff800`0329752c : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff880`03d08df0 fffff800`03297393 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff880`03d08f30 fffff880`014c88f5 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
fffff880`03d28b00 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : intelppm+0x28f5


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE

BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE

Followup: MachineOwner
---------
Start with Stop 0x124 - what it means and what to try and let us know if you have any questions. To supplement that link:
  • If you are overclocking any hardware, please stop.

  • Monitor temperatures during the following tests.
    Use the following programs to monitor the temperatures.
  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).

    If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working.
    Once these steps have been followed, it is safe to remove and replace components within your computer.
My System SpecsSystem Spec
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