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Windows 7: BSOD while ASUS P43E stays in power save mode.

07 Mar 2012   #1
Eric SH Wang

WIN 7 ultimate x64
 
 
BSOD while ASUS P43E stays in power save mode.

Dear WIn 7 Experts,
My Win 7 ultimate x 64 encounter the BSOD with DRIVER_POWER_STATE_FAILURE.

030512-14414-01.dmp 2012/3/5 PM 04:59:54
DRIVER_POWER_STATE_FAILURE 0x0000009f 00000000`00000003 fffffa80`08add060 fffff800`05d873d8 fffffa80`084e2010 ntoskrnl.exe ntoskrnl.exe+7cc40
NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.17640 (win7sp1_gdr.110622-1506) x64 ntoskrnl.exe+7cc40 C:\Windows\Minidump\030512-14414-01.dmp 4 15 7601 320,841

I upload the minidump file as attachment.
Any suggestion or comments will be appreciated!!
Brs,
Eric Wang


My System SpecsSystem Spec
.
07 Mar 2012   #2
panais

Windows 7 Ultimate 64bit SP1
 
 

Hi and welcome to SF


Please follow these steps and upload here the crash\bsod minidump files.


http://www.sevenforums.com/crashes-d...tructions.html
My System SpecsSystem Spec
07 Mar 2012   #3
Eric SH Wang

WIN 7 ultimate x64
 
 

Dear WIN7 experts,
I follow "BSOD - Posting Instructions" and upload new log.zip as attachment.

But my language is set to Traditional Chinese, I am not sure if you can read the system health report or not. Anyway, I think "BSOD Dump & System File Collection app" is OK.

Please kindly give me any suggestion will be appreciated!!!
Brs,
Eric Wang
My System SpecsSystem Spec
.

07 Mar 2012   #4
writhziden

Windows 7 Home Premium 64 Bit
 
 

Antivirus Software:
Code:
avastsvc.exe	c:\program files\avast software\avast\avastsvc.exe	1504	8	200	1380	2012/3/7 下午 11:02	6.0.1367.0	43.72 KB (44,768 個位元組)	2011/11/29 下午 06:14
avastui.exe	c:\program files\avast software\avast\avastui.exe	4268	8	200	1380	2012/3/7 下午 11:02	6.0.1367.0	3.57 MB (3,744,552 個位元組)	2011/11/29 下午 06:14

Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [D:\Kingston\BSODDmpFiles\Eric SH Wang\Windows_NT6_BSOD_jcgriff2\030512-14414-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Machine Name:
Kernel base = 0xfffff800`04612000 PsLoadedModuleList = 0xfffff800`04857670
Debug session time: Mon Mar  5 01:04:02.239 2012 (UTC - 7:00)
System Uptime: 0 days 6:14:04.691
Loading Kernel Symbols
...............................................................
................................................................
.....................................
Loading User Symbols
Loading unloaded module list
...........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8008add060, fffff80005d873d8, fffffa80084e2010}

Probably caused by : usbhub.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8008add060, Physical Device Object of the stack
Arg3: fffff80005d873d8, Functional Device Object of the stack
Arg4: fffffa80084e2010, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

DRIVER_OBJECT: fffffa8006d6aaf0

IMAGE_NAME:  usbhub.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4d8c0c15

MODULE_NAME: usbhub

FAULTING_MODULE: fffff88005c55000 usbhub

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

STACK_TEXT:  
fffff800`05d87388 fffff800`046fccd2 : 00000000`0000009f 00000000`00000003 fffffa80`08add060 fffff800`05d873d8 : nt!KeBugCheckEx
fffff800`05d87390 fffff800`0469a5fc : fffff800`05d874d8 fffff800`05d874d8 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x34a90
fffff800`05d87430 fffff800`0469a496 : fffffa80`08b4ff40 fffffa80`08b4ff40 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`05d874a0 fffff800`0469a37e : 00000034`421418f4 fffff800`05d87b18 00000000`0015f421 fffff800`048076a8 : nt!KiProcessExpiredTimerList+0xc6
fffff800`05d87af0 fffff800`0469a167 : 0000000a`b162f9c9 0000000a`0015f421 0000000a`b162f9ee 00000000`00000020 : nt!KiTimerExpiration+0x1be
fffff800`05d87b90 fffff800`0468696a : fffff800`04804e80 fffff800`04812cc0 00000000`00000001 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`05d87c40 00000000`00000000 : fffff800`05d88000 fffff800`05d82000 fffff800`05d87c00 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_3_IMAGE_usbhub.sys

BUCKET_ID:  X64_0x9F_3_IMAGE_usbhub.sys

Followup: MachineOwner
---------

USB issues can usually be resolved with USB Driver - General Fix for Problems and a hardware/software reset using Use Hard Reset to Resolve Hardware and Software Issues HP Pavilion dv5000 Notebook PC series - HP Customer Care (United States - English) as a reference.
My System SpecsSystem Spec
11 Mar 2012   #5
Eric SH Wang

WIN 7 ultimate x64
 
 

Dear All friends,
I found a 100% reproduce procedure on ASUS P43E for DRIVER_POWER_STATE_FAILURE (9f) with MODULE_NAME: usbhub.

It is --- let computer enter sleep mode....@@

I will ask ASUS's support for it and update the status.
Thanks.
Eric Wang
My System SpecsSystem Spec
12 Mar 2012   #6
writhziden

Windows 7 Home Premium 64 Bit
 
 

What USB devices do you have plugged into the USB ports?
My System SpecsSystem Spec
12 Mar 2012   #7
Eric SH Wang

WIN 7 ultimate x64
 
 

Only USB cable mouse...@@
My System SpecsSystem Spec
12 Mar 2012   #8
writhziden

Windows 7 Home Premium 64 Bit
 
 

Have you tried borrowing a mouse from someone and seeing if another mouse works better?

Also, did you carefully go through the steps I laid out two posts ago to fix USB problems?
My System SpecsSystem Spec
13 Mar 2012   #9
Eric SH Wang

WIN 7 ultimate x64
 
 

Dear All,
After updating ASUS ATK driver, this issue fixed.
Below is the link:

http://support.asus.com/Download.aspx?SLanguage=zh-tw&p=3&s=111&m=ATK_package&os=30&ft=14&f_name=ATKPackage_Win7_64_Z100015.zip#ATKPackage_Win7_64_Z100 015.zip

Thank you for all kindly support.
And hope my WIN7 can work health...forever..
Brs,
Eric Wang

My System SpecsSystem Spec
13 Mar 2012   #10
writhziden

Windows 7 Home Premium 64 Bit
 
 

You're welcome. Anyone needing the English version of that link, it can be found at: ASUSTeK Computer Inc. -Support- Drivers and Download ATK_package

Thanks for posting back your solution, Eric. Much appreciated.
My System SpecsSystem Spec
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 BSOD while ASUS P43E stays in power save mode.




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