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Windows 7: BSOD streaming online video Hulu Plus win32.sys


07 Mar 2012   #1

Windows 7 Home Premium 64 Bit
 
 
BSOD streaming online video Hulu Plus win32.sys

Hi all.

I get a BSOD/STOP error when streaming Hulu. The BSOD will appear after streaming roughly 10 minutes of video, then the system is set to restart so it will restart. After prompting safe mode etc. it will start as normal and we will be able to watch a video on Hulu plus all the way through with no errors

Lenovo Essential Series B570 laptop
OS: Windows 7 Home Premium 64 bit
System: OEM (Best buy may have updated it to 7 before sale. I believe this model orig. had XP )
Purchased at Best Buy 2 months ago
Have not reinstalled the OS.
Have performed recovery via OEM One Key Recovery wizard. BSOD still appeared

I moved files from an XP machine to this system using an external hard drive and Windows easy move (inbuilt Windows 7 wizard). I have used Lenovo's One Key recovery to recover the system but the BSOD still appears after a successful run. I do not remember if the BSOD occurred after the file move or right out of the box but I suspect that it was due to the file move. My IT guy at work has recommended a full system restore. I suppose I can search for a thread that explains such a procedure but wanted to know if a more knowledgeable person could come up with a different fix.

In addition , and maybe related I cannot complete an update using Windows Update. I can download the updates just fine. But when it comes to applying them, the system will begin applying the updates with the progress bar, but after 2 minutes, I will receive a fail message everytime. Any guidance is much appreciated!

Please see ATTACHMENT for dump file and Performance Analysis HTML file.

My System SpecsSystem Spec
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07 Mar 2012   #2

Windows 7 Ultimate 64bit SP1
 
 

Hi and welcome to SF


Remove Mcafee from your system.



Download and install Microsoft Security Essentials with windows firewall enable.



Run RAM - Test with Memtest86+
Let it run until at least 9 passes are completed, or errors are found (whichever comes first). The longer you run it, the better.




Finish with the above steps and post back with results\news.
My System SpecsSystem Spec
09 Mar 2012   #3

Windows 7 Home Premium 64 Bit
 
 

Wow!

I appreciate the warm welcome and fast response. Over the last 2 days I have performed the steps you have suggested.

I first uninstalled McAfee, restarted, downloaded Microsoft Security Suite, updated the definitions, ran a scan. No bad items were found. Then attempted Windows update. Then I did the memtest for about 20 hours (22 passes) It's currently running and there are no errors to be found.

A side note: between the download of Security Suite and running Memtest I attempted to download and install via Windows Update. I am not sure b/c I was away from the computer but there may have been another blue screen. I returned to the computer to see:
1. failed updates 2. "your system has shut down unexpectedly" (this appears everytime after the blue screen from streaming hulu)

So my question is, no errors found, how do I find the blue screen minidump information that pertains specifically to the second alleged blue screen, not the one streaming from Hulu but the one that may have occurred during the update attempt?
My System SpecsSystem Spec
.


09 Mar 2012   #4

Windows 7 Ultimate 64bit SP1
 
 

Go to C:\Windows\Minidump" folder.


Copy the most recent minidumps to another (temporary) location somewhere on your computer.

Zip up the copy.

Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
My System SpecsSystem Spec
09 Mar 2012   #5

Windows 7 Home Premium 64 Bit
 
 
New Dump File ATTACHMENT

Thank you again for your reply!

I have attached the latest minidump file (wow there are a lot of them in there!)

This one is from about 10:30AM yesterday, when I did the update attempt. I am sure it is a completely different BSOD/STOP error.

I really appreciate it.

EDIT: I have since deleted the one file and instead included it with an entire week's worth of minidump files to make it easier to see more of the problem.
My System SpecsSystem Spec
09 Mar 2012   #6

Windows 7 Home Premium 64 Bit
 
 

Code:
  1. Loading Dump File [D:\Kingston\BSODDmpFiles\pineappleraptor\030812-17082-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Personal Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506 Machine Name: Kernel base = 0xfffff800`03256000 PsLoadedModuleList = 0xfffff800`0349b670 Debug session time: Thu Mar 8 08:41:36.316 2012 (UTC - 7:00) System Uptime: 0 days 0:12:01.362 Loading Kernel Symbols ............................................................... ................................................................ .......................................... Loading User Symbols Loading unloaded module list .... ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 50, {fffff960082d6470, 0, fffff960000b739f, 2} Could not read faulting driver name Probably caused by : memory_corruption Followup: memory_corruption --------- 0: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* PAGE_FAULT_IN_NONPAGED_AREA (50) Invalid system memory was referenced. This cannot be protected by try-except, it must be protected by a Probe. Typically the address is just plain bad or it is pointing at freed memory. Arguments: Arg1: fffff960082d6470, memory referenced. Arg2: 0000000000000000, value 0 = read operation, 1 = write operation. Arg3: fffff960000b739f, If non-zero, the instruction address which referenced the bad memory address. Arg4: 0000000000000002, (reserved) Debugging Details: ------------------ Could not read faulting driver name READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80003505100 fffff960082d6470 FAULTING_IP: win32k!NtUserCallTwoParam+1f fffff960`000b739f ff15cbf02108 call qword ptr [fffff960`082d6470] MM_INTERNAL_CODE: 2 CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: CODE_CORRUPTION BUGCHECK_STR: 0x50 PROCESS_NAME: A CURRENT_IRQL: 0 TRAP_FRAME: fffff88008eff920 -- (.trap 0xfffff88008eff920) NOTE: The trap frame does not contain all registers. Some register values may be zeroed or incorrect. rax=0000000000000000 rbx=0000000000000000 rcx=fffffa80083c9790 rdx=0000000000000001 rsi=0000000000000000 rdi=0000000000000000 rip=fffff960000b739f rsp=fffff88008effab0 rbp=fffff88008effb60 r8=0000000000000069 r9=0000000000000006 r10=fffff960000b7380 r11=000000007efdb000 r12=0000000000000000 r13=0000000000000000 r14=0000000000000000 r15=0000000000000000 iopl=0 nv up ei ng nz na pe nc win32k!NtUserCallTwoParam+0x1f: fffff960`000b739f ff15cbf02108 call qword ptr [fffff960`082d6470] ds:be00:fffff960`082d6470=???????????????? Resetting default scope LAST_CONTROL_TRANSFER: from fffff8000327d3f0 to fffff800032d2c40 STACK_TEXT: fffff880`08eff7b8 fffff800`0327d3f0 : 00000000`00000050 fffff960`082d6470 00000000`00000000 fffff880`08eff920 : nt!KeBugCheckEx fffff880`08eff7c0 fffff800`032d0d6e : 00000000`00000000 fffff960`082d6470 fffff880`08effa00 00000000`00000069 : nt! ?? ::FNODOBFM::`string'+0x447c6 fffff880`08eff920 fffff960`000b739f : 00000000`00000000 00000000`7efdb000 00000000`7efdb000 00000000`00000000 : nt!KiPageFault+0x16e fffff880`08effab0 fffffa80`04138b60 : fffffa80`04138b60 00000000`7efdb000 00000000`00000000 fffffa80`0442cae0 : win32k!NtUserCallTwoParam+0x1f fffff880`08effae0 fffffa80`04138b60 : 00000000`7efdb000 00000000`00000000 fffffa80`0442cae0 00000000`00000000 : 0xfffffa80`04138b60 fffff880`08effae8 00000000`7efdb000 : 00000000`00000000 fffffa80`0442cae0 00000000`00000000 00001fa0`02010000 : 0xfffffa80`04138b60 fffff880`08effaf0 00000000`00000000 : fffffa80`0442cae0 00000000`00000000 00001fa0`02010000 00000000`7efdd000 : 0x7efdb000 STACK_COMMAND: kb CHKIMG_EXTENSION: !chkimg -lo 50 -db !win32k 7 errors : !win32k (fffff960000b7384-fffff960000b7bb4) fffff960000b7380 48 89 5c 24 *00 48 89 74 24 10 57 48 83 ec 20 48 H.\$.H.t$.WH.. H ... fffff960000b73a0 15 cb f0 21 *08 c6 05 fc bb 25 00 01 48 89 05 3d ...!.....%..H..= fffff960000b73b0 e1 25 00 8d 43 98 83 f8 0f 77 16 4c *85 05 3e 59 .%..C....w.L..>Y ... fffff960000b7b80 08 bf a0 00 00 00 44 89 59 0c 8b 4b *0c 41 be 01 ......D.Y..K.A.. fffff960000b7b90 00 00 00 41 *81 4a 08 44 8b 0b 45 89 4a 04 8b 42 ...A.J.D..E.J..B fffff960000b7ba0 1c 41 89 02 *31 7a 50 77 2a 44 3b 4a 58 7c 24 3b .A..1zPw*D;JX|$; fffff960000b7bb0 4a 5c 7c 1f *4c 3b 5a 60 7f 19 44 3b 42 64 7f 13 J\|.L;Z`..D;Bd.. MODULE_NAME: memory_corruption IMAGE_NAME: memory_corruption FOLLOWUP_NAME: memory_corruption DEBUG_FLR_IMAGE_TIMESTAMP: 0 MEMORY_CORRUPTOR: STRIDE FAILURE_BUCKET_ID: X64_MEMORY_CORRUPTION_STRIDE BUCKET_ID: X64_MEMORY_CORRUPTION_STRIDE Followup: memory_corruption ---------
  2. Loading Dump File [D:\Kingston\BSODDmpFiles\pineappleraptor\030712-15834-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Personal Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506 Machine Name: Kernel base = 0xfffff800`03249000 PsLoadedModuleList = 0xfffff800`0348e670 Debug session time: Wed Mar 7 08:40:02.162 2012 (UTC - 7:00) System Uptime: 0 days 0:23:50.208 Loading Kernel Symbols ............................................................... ................................................................ ........................................ Loading User Symbols Loading unloaded module list ..... ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 3B, {c0000005, fffff96000180bd7, fffff8800753b070, 0} Probably caused by : memory_corruption Followup: memory_corruption --------- 0: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* SYSTEM_SERVICE_EXCEPTION (3b) An exception happened while executing a system service routine. Arguments: Arg1: 00000000c0000005, Exception code that caused the bugcheck Arg2: fffff96000180bd7, Address of the instruction which caused the bugcheck Arg3: fffff8800753b070, Address of the context record for the exception that caused the bugcheck Arg4: 0000000000000000, zero. Debugging Details: ------------------ EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. FAULTING_IP: win32k!CleanupRemoteHandles+f fffff960`00180bd7 48897908 mov qword ptr [rcx+8],rdi CONTEXT: fffff8800753b070 -- (.cxr 0xfffff8800753b070) rax=fffff800032cf848 rbx=0000000000000000 rcx=0000000000000000 rdx=0000000000000000 rsi=000000000003037a rdi=0000000000000000 rip=fffff96000180bd7 rsp=fffff8800753ba50 rbp=0000000022f823f8 r8=0000000000000000 r9=000000000000000b r10=fffff80003249000 r11=fffff8800753ba50 r12=0000000000000001 r13=000000002343fd20 r14=000000002343ee30 r15=0000000074482450 iopl=0 nv up ei pl zr na po nc cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010246 win32k!CleanupRemoteHandles+0xf: fffff960`00180bd7 48897908 mov qword ptr [rcx+8],rdi ds:002b:00000000`00000008=???????????????? Resetting default scope CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: CODE_CORRUPTION BUGCHECK_STR: 0x3B PROCESS_NAME: w CURRENT_IRQL: 0 LAST_CONTROL_TRANSFER: from fffff96000161c4a to fffff96000180bd7 STACK_TEXT: fffff880`0753ba50 fffff960`00161c4a : 00000000`00000001 00000000`22f823f8 00000000`0003037a fffff880`0753baf8 : win32k!CleanupRemoteHandles+0xf fffff880`0753ba80 fffff800`032c4ed3 : fffffa80`04699130 fffff880`0753bb60 00000000`00000001 00000000`00000020 : win32k!NtUserPostMessage+0xfe fffff880`0753bae0 00000000`744cfeca : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13 00000000`2343e438 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x744cfeca CHKIMG_EXTENSION: !chkimg -lo 50 -db !win32k 7 errors : !win32k (fffff9600018039c-fffff96000180bbc) fffff96000180390 2b d0 74 36 48 8b c2 49 2b c2 48 2b *d1 4e 8d 94 +.t6H..I+.H+.N.. fffff960001803a0 00 ff ff ff *77 4c 3b d7 74 1b 0f b7 *0c 0b 66 3b ....wL;.t.....f; ... fffff96000180b80 25 1f 00 45 85 c0 74 19 48 8b 0d 91 *2d 1f 00 45 %..E..t.H...-..E fffff96000180b90 33 c9 33 d2 ff 15 16 59 1b 00 83 25 *7f 25 1f 00 3.3....Y...%.%.. fffff96000180ba0 00 48 8b 0d *78 2d 1f 00 48 83 25 40 49 1f 00 00 .H..x-..H.%@I... fffff96000180bb0 c6 05 f1 23 1f 00 00 48 83 c4 28 48 *f7 25 ce 58 ...#...H..(H.%.X MODULE_NAME: memory_corruption IMAGE_NAME: memory_corruption FOLLOWUP_NAME: memory_corruption DEBUG_FLR_IMAGE_TIMESTAMP: 0 MEMORY_CORRUPTOR: STRIDE STACK_COMMAND: .cxr 0xfffff8800753b070 ; kb FAILURE_BUCKET_ID: X64_MEMORY_CORRUPTION_STRIDE BUCKET_ID: X64_MEMORY_CORRUPTION_STRIDE Followup: memory_corruption ---------
  1. Possible causes are Memory problems... Graphics card memory problems... BIOS... Corrupted hard disk file system... Corrupted System Files... Missing Windows Updates... Drivers...
  2. Possible causes are Memory problems... Corrupted hard disk file system... Corrupted System Files... Graphics Driver... Drivers...

Proceed with the following hardware checks:
Please follow the http://www.sevenforums.com/crashes-d...tructions.html to provide us with more information about your crashes so we can give specific troubleshooting steps.
My System SpecsSystem Spec
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 BSOD streaming online video Hulu Plus win32.sys




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