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Windows 7: Freezes and BSOD, error 0x00000124

10 Mar 2012   #21
writhziden

Windows 7 Home Premium 64 Bit
 
 

Those are the three most likely to cause power management issues. The most important drivers on the system are the chipset drivers, so make sure those are up to date, as well.


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10 Mar 2012   #22
tripleclick

Windows 7 Pro x64
 
 

Now I also got a freeze with full-power setting.

Thanks, writhziden, drivers are all up-to-date. At least when I check in Windows (right-click > check for driver updates) and what HP suggests for my machine/Windows. Do you also check the manufacturers of the individual parts? Does this make any sense? I guess not so much. So I'll now start changing drivers back to the 2nd newest version, first is the graphics driver... let's see what happens... if anything at all...
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10 Mar 2012   #23
writhziden

Windows 7 Home Premium 64 Bit
 
 

The best place to find the driver updates for a laptop is the laptop support site through the vendor. In your case, you want to get all driver updates through the Elitebook 8530w support site and nowhere else. If you have drivers from another source, they can cause issues with power management since the drivers provided by HP are designed to provide the best power management settings for your system.
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10 Mar 2012   #24
tripleclick

Windows 7 Pro x64
 
 

Ok, writhziden, that's a clear statement. Thank you. Will do that.
Quick update: Changed the NVIDIA driver to a year-old driver. Still freezed. For Audio HP still has only that one driver from 2009. I guess video and audio drivers are therefore ok. Network is next...
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20 Mar 2012   #25
tripleclick

Windows 7 Pro x64
 
 

Here I am again. Meanwhile I tried old drivers for audio, video and networks. At one point I was hopeful and thought I had found the bad guy when I got no freezes for several days. But it was just wishful thinking. Now, two developments that might give you a hint (I am unfortunately not experienced enough):
  • I usually use my machine on a table. After several days of no freezes I used it on one of my legs and bang - freeze. I even think I have seen this before. But could as well be just a coincidence. If not: Couldn't this point at a real hardware problem, e.g. a "hairline" crack somewhere (although the 8530w is built quite sturdy)? Ventilation was not an issue btw.
  • I got another bluescreen about 2 hours ago, but a different one this time:
    IRQL_NOT_LESS_OR_EQUAL
    STOP: 0x0000000A (0x0000000000000020, 0x0000000000000002,
    0x0000000000000000, 0xFFFFF80002CAEDB4
    Unfortunately without "Address 0xVVVVVVVV has base at [address] - [driver]" as it sometimes seems to happen. Could it be of any use to do that procedure with the dump and so on again and upload the data here?
Thanks in advance! What would I do without you...
My System SpecsSystem Spec
20 Mar 2012   #26
profdlp

Main - Windows 7 Pro SP1 64-Bit; 2nd - Windows Server 2008 R2
 
 

Quote   Quote: Originally Posted by tripleclick View Post
...I usually use my machine on a table. After several days of no freezes I used it on one of my legs and bang - freeze...
Look on the bottom of your laptop for cooling vents. My guess is that when you have it on your legs you are blocking them and causing the computer to overheat.
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20 Mar 2012   #27
tripleclick

Windows 7 Pro x64
 
 

Thanks for your idea, profdlp, but that's why I wrote "Ventilation was not an issue btw.". I am absolutely sure. I *am* relatively inexperienced, but not *that* inexperienced. No cooling vents right there. Thanks nevertheless.
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20 Mar 2012   #28
profdlp

Main - Windows 7 Pro SP1 64-Bit; 2nd - Windows Server 2008 R2
 
 

Sorry, I should have taken you at your word.

I saw the comment about ventilation but thought perhaps you were feeling good airflow from a side/back exhaust and missing a possible intake from the bottom. Most people feel the heat coming out and don't always think about air trying to get in.

Stop errors like that usually mean that a driver is trying to use an area of memory it is not supposed to. Since you've been through the driver update/rollback thing already it might be time to look at the memory itself.

I'd try a few passes of Memtest86.com - Memory Diagnostic

Go for the free download. You'll get an .iso file which you can burn to make a bootable disc. The test will start automatically once you've booted from the disc and will run as long as you let it. I'd give it four or five passes and see if it spots any errors.
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21 Mar 2012   #29
tripleclick

Windows 7 Pro x64
 
 

No problem, profdlp, I am thankful that you try to help.

Memtest86+: Actually I've already run it for several hours. (And also a specialized memtest tool of HP.) Of course I can do it again. The problem with it is if it doesn't find anything within a reasonable time frame, you're still not sure whether the memory is ok. It is a stress test. Even with a defective memory, sometimes it finds something, sometimes it takes sooo much time that you just give up and just assume it's ok.

Anyway, do you suggest I should nevertheless do another overnight memtest86+ session? I trust you guys more than my own judgement. If you think yes, I'll do it
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21 Mar 2012   #30
profdlp

Main - Windows 7 Pro SP1 64-Bit; 2nd - Windows Server 2008 R2
 
 

If you look at the "Pass" column it will tell you how many completed passes it has gone through. (It will read "0" when you start, since you haven't yet finished one full round.) Depending on how much RAM you have, "several hours" might be just a few passes or a great many.

EDIT: I should add that even one error is one too many.
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 Freezes and BSOD, error 0x00000124




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