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Windows 7: Freezes and BSOD, error 0x00000124

21 Mar 2012   #31
tripleclick

Windows 7 Pro x64
 
 

I've got 4 GB. Last time I stopped during the 9th pass.

Yes, one error would be enough already to confirm that the memory is faulty. Only mimtest86+ didn't find one single error so far.


My System SpecsSystem Spec
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21 Mar 2012   #32
profdlp

Main - Windows 7 Pro SP1 64-Bit; 2nd - Windows Server 2008 R2
 
 

Your RAM ought to be fine, then.

Do you have a temperature monitoring program? If not, it wouldn't hurt to watch your temps and see if you can find any correlation between temperature spikes and the BSODs. CoreTemp and RealTemp are a couple of good ones, though if HP has one I would try that first.

If it were anything but a laptop I would say it's time to start swapping parts out one-by-one and try to narrow it down a little. But...
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21 Mar 2012   #33
tripleclick

Windows 7 Pro x64
 
 

That's something I haven't done yet. I guess these tools log the temperature and once a crash occurs I take a look at the log. I would then rather focus on a correlation between temperature spikes and freezes, rather than bluescreens. Because the latter "only" happen about once a month, but freezes quite frequently.

One thing before I spend too much time with this: A few weeks ago I asked an HP engineer (was fixing something else) about a possible heat problem with my notebook. He showed me the cooling vents which were all clean and said he doesn't think that's the problem. Does it still make sense to log temperatures? Could there be another culprit than the actual cooling vents that still effects temperature? (Please excuse my asking to naively; I just don't know.)
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21 Mar 2012   #34
writhziden

Windows 7 Home Premium 64 Bit
 
 

Yes, there are other factors that can affect temperatures. Dust is the most common. If your system is free of dust, another common cause of overheating is a failing fan. The third most common cause would be improper spreading of the thermal compound between the CPU and the heat sink to allow heat to flow from the CPU to the heat sink so the fan on the heat sink can dissipate the heat into the air. I have seen cases with laptops in which the thermal compound was not spread properly on the CPU resulting in overheating.

I definitely would proceed with checking your temperatures. We can provide a few stress tests that are designed to increase temperatures to test cooling and see if everything is working as it should. My usual hardware temperature checks are:
My System SpecsSystem Spec
21 Mar 2012   #35
tripleclick

Windows 7 Pro x64
 
 

Wow, you amaze me over and over again with your experience. Thanks, writhziden. Will do that. Probably over the weekend or so.
My System SpecsSystem Spec
21 Mar 2012   #36
writhziden

Windows 7 Home Premium 64 Bit
 
 

You're welcome. Make sure to stop any tests if your CPU temperatures get too high. Your CPU is rated up to 105 C, so anything over 85-90 C should be considered critical for the CPU. I could not find temperature information for your GPU with a cursory search, but they are usually designed up to 100 C, so 80-85 C should be the critical temperature for it.

The temperatures I have given are a bit conservative, but with adequate cooling, the system really should not be getting close to those temperatures. The CPU should run 75-80 C at its hottest, and the GPU should be around 70-75 C nominally.
My System SpecsSystem Spec
21 Mar 2012   #37
tripleclick

Windows 7 Pro x64
 
 

Oh, very helpful and critical information indeed! I had just guessed something - and probably the wrong - or would have had to ask again. Even if I repeat myself: Bid thanks!
My System SpecsSystem Spec
21 Mar 2012   #38
profdlp

Main - Windows 7 Pro SP1 64-Bit; 2nd - Windows Server 2008 R2
 
 

Quote   Quote: Originally Posted by writhziden View Post
...another common cause of overheating is a failing fan...
That's the one I was thinking about. Laptop fans are not noted for their reliability. Throw in the fact that even when they are running it can be hard to hear them and you might have an intermittent fan.
My System SpecsSystem Spec
21 Mar 2012   #39
tripleclick

Windows 7 Pro x64
 
 

Such a simple thing actually. But might be, indeed. I'll let you know what the temperature measurements show as soon as I find the time to run the tests.
My System SpecsSystem Spec
22 Mar 2012   #40
tripleclick

Windows 7 Pro x64
 
 

Just came to my mind: On the other hand a failing fan would not explain - even contradict - the fact that the freezes do only occur if no video is playing or the other way round: Freezes never happen when a video is playing. And that would certainly be the time of highest expected/needed fan activity.
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