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Windows 7: Periodic crashes: Critical Event 41 (63)


08 Mar 2012   #1

Windows Home Premium 64bit
 
 
Periodic crashes: Critical Event 41 (63)

My PC is just under 2 years old. It's a Dell Inspiron in which I upgraded the PSU (Corsair 550W) and the graphics card running Windows 7 Home Premiun 64. Until earlier this year, I had no problems with it at all. I started getting crashes early/mid Feb.

I recently (last week) replaced all the RAM, upgrading from 6GB to 8GB (Corsair). I reformatted and reinstalled Windows 7 completely. Including removing all the Dell partitions (was originally setup by them). Up until the end of Feb 2012 I had Sophos running on my machine but currently need to reinstall virus checker. I try to keep everything updated.

I updated the BIOS and graphics drivers; I cleaned my fans. I've run various diagnostics etc but I keep getting these crashes. It seems to happen particularly often when I'm playing Star Wars: the Old Republic but not exclusively.

I think I've included all the files for analysis but please let me know if I've made a mistake somewhere. [Edit: I think I made a mistake with the files so added a new post with further dump files]

My System SpecsSystem Spec
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08 Mar 2012   #2

Windos 7 Ultimate 64 bit
 
 

Are you running a retail version of windows?

INFO
My System SpecsSystem Spec
08 Mar 2012   #3

Seven ultimate 32bit
 
 

I seem to receive an error analyzing your DMP.

Do you often view your status in event viewer.??
My System SpecsSystem Spec
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08 Mar 2012   #4
JMH

Win 7 Ultimate 64-bit. SP1.
 
 


These crashes were caused by memory corruption/exception (probably a driver).
Please run these two tests to verify your memory and find which driver is causing the problem.


* If you are overclocking anything reset to default before running these tests.
In other words STOP!!!

* If you have Raid update its Driver.




Memtest.
Quote:
*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

Any errors are indicative of a memory problem.

If a known good stick fails in a motherboard slot it is probably the slot.

RAM - Test with Memtest86+



Driver verifier

Quote:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Special Pool", "Force Pending I/O Requests" and "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen.
Continue to use your system normally, and if you know what causes the crash, do that repeatedly.
The objective here is to get the system to crash because Driver Verifier is stressing the drivers out.
If it doesn't crash for you, then let it run for at least 36 hours of continuous operation.


Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
My System SpecsSystem Spec
08 Mar 2012   #5

Windows Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Squirt View Post
Are you running a retail version of windows?

INFO
I'm running what Dell supplied me. I assume OEM version. Have disk and license.

I don't overclock, wouldn't know how! Happy to run memtest but I literally replaced ALL my RAM with brand new last weekend. Checking the slots seem a good idea.
My System SpecsSystem Spec
08 Mar 2012   #6

Windows Home Premium 64bit
 
 

Ran Memtest for a couple of hours and nothing came up.
My System SpecsSystem Spec
08 Mar 2012   #7

Windows Home Premium 64bit
 
 

Here are my latest files, I messed up last time I think. I ran Driver Verifier until the crash.
My System SpecsSystem Spec
08 Mar 2012   #8

Windows Home Premium 64bit
 
 

Just had another crash with the following

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF80002FC6422
BCP3: FFFFF88006F181D0
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
My System SpecsSystem Spec
08 Mar 2012   #9
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Re Memtest...
Did you follow ALL of the instructions below?


Quote:
.... leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

Any errors are indicative of a memory problem.

If a known good stick fails in a motherboard slot it is probably the slot.
My System SpecsSystem Spec
24 Mar 2012   #10

Window 7 Pro 64bit
 
 
Blue screen of death never goes away please help!!

I built this computer from scratch and had no issues for a bout a year. Now it seems to be happening when watching movies or at any random times. Some days it happens 5 times sometimes it happens twice a week. Any help would be appreciated. Ive made sure all fans are clean so it doesn't over heat. Ive reinstalled windows but still have the same issues. I have not installed any new hardware recently and am going nuts trying to figure out what could be the cause. These are the most recent mini dump files I could find not sure why there aren't any from the past two weeks. Thank you for all your help.
My System SpecsSystem Spec
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 Periodic crashes: Critical Event 41 (63)




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