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Windows 7: BSOD when starting computer

08 Mar 2012   #1
DavinOlsen

Windows 7 Ultimate 64x
 
 
BSOD when starting computer

Hi, The last couple of days I've had problems with BSOD when starting my computer. It occasionally says that it is system_service_exception.
I have been able to go into safe mode, but not safe mode with network-connection enabled. I also have managed (i don't know how) to start it properly after Blue Screen; but almost every time it shows BSOD when i start the computer.

OS: windows 7 x64, which is what the computer was originaly installed with.

I bought it more or less an year ago, but it haven't been used between August 2011 and February 2012.

If you want hardware specs I'll list them.

Thanks!


Update:
-It just BSOD when i tried to start it in Safe mode, too
- I added the dump file, and I now managed to start it Normally after i managed to make it detect and "fix" the problems by itself. (I belive it also did a system restore)


My System SpecsSystem Spec
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08 Mar 2012   #2
StalkeR

Windows 7 Ultimate SP1 / Windows 10 Pro x64
 
 

Hello there. It will be good to upload your latest dump file, located in C:\Windows\Minidump\ folder.

http://www.sevenforums.com/crashes-d...tructions.html
My System SpecsSystem Spec
08 Mar 2012   #3
Vir Gnarus

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

Do you have any firewire ports, and do you have anything attached to any of them? The callstack for this one crashdump blames a firewire device. I can't go too much into detail given I'm a novice at this kind of stuff myself, but I kinda venture to guess that a device object (or some object) associated with a firewire device got pulled the plug.

You said you have been experiencing this for a few days. Do you have any more crashdumps? Your best bet is to follow the instructions here to give everyone plenty of information to chew on, as well as turning on Driver Verifier as instructed here. Note in addition to turning off Low Resource Simulation in DV, you also want to make sure not to check IRP Logging nor Force Pending I/O Requests. That should give everyone some special crashdumps (which means having you crash the PC again after turning it on) that would help point us in the right direction (if this is a driver bug we're experiencing).

In addition to the aforementioned recommendations, you also may want to go ahead and find any drivers related to whatever firewire device(s) you have. I understand drivers and firewire are two terms that normally do not go together, but your case may be an exemption.
My System SpecsSystem Spec
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08 Mar 2012   #4
DavinOlsen

Windows 7 Ultimate 64x
 
 

I do have firewire outputs, but I dont have anything plugged in, nor have i ever used a firewire on my computer before.
I will put out all (Its not too many) the crash dumps so you guys (who by the way are awesome for helping random people) can have a better look.
My System SpecsSystem Spec
08 Mar 2012   #5
Vir Gnarus

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

Is your firewire actually embedded on the motherboard or is it a separate card? Either way, see if there's any drivers related to it available to you. If it's a card, search specifically for that card brand/model's drivers. If it's embedded on the board, search for chipset drivers specific to your motherboard (if it's custom pc) or system (if it's an OEM like Dell). Lastly, regardless of whether card or motherboard, make sure your BIOS is up to date.
My System SpecsSystem Spec
08 Mar 2012   #6
DavinOlsen

Windows 7 Ultimate 64x
 
 

I belive the firewire is embedded to the motherboard, and it's called "VIA 1394 ohci compliant host controller" and the drivers should be up to date.

It says the BIOS is made by "American Megatrends Inc."

But when I tried to check for updates I ended up here:


I have to admit that I'm clueless, so do you think I should trust this site/update?
My System SpecsSystem Spec
08 Mar 2012   #7
writhziden

Windows 7 Home Premium 64 Bit
 
 

I would not trust that site. If you follow the System Info - See Your System Specs guide, it will help you post your system specs including what motherboard you have. That will allow us to help you find the proper updates for your motherboard.

Also, who built your system? For example, HP, DELL, custom built by you or a friend, etc.
My System SpecsSystem Spec
09 Mar 2012   #8
DavinOlsen

Windows 7 Ultimate 64x
 
 

It turns out that it's the hardware, considering that i cant even start it in any safe mode. I still have my warranty on it, so I'll just send it in to the store who buildt it for me. Thanks a lot for the help tho, I learned a lot
My System SpecsSystem Spec
09 Mar 2012   #9
Vir Gnarus

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

If your firewire ports are embedded on your motherboard, than that would explain it. Motherboard problems often manifest in one area of it (like USB ports failing) and then spread out to other areas like the drive controller. We were just trying to make sure no software bugs are present before ascertaining that it's hardware.
My System SpecsSystem Spec
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