Bsod: Please help!!!!!!!!!!!! I'm dying

writhziden · 12 Mar 2012

We need the actual crash reports to see if they provide any more useful information.

What were the results of the hardware tests? Can you be more specific than saying you did all the steps? What steps have you done and what were your results?

Did you replace the power supply, as well?

ihatebsod3 · 12 Mar 2012

thanks again for the reply.

Newegg.com - RAIDMAX HYBRID 2 RX-730SS 730W ATX12V V2.2/ EPS12V SLI Ready CrossFire Ready Modular Power Supply, New Version with Build-in LED Fan On/Off Switch
Newegg.com - GIGABYTE Ultra Durable VGA Series GV-R685OC-1GD Radeon HD 6850 1GB 256-bit GDDR5 PCI Express 2.1 x16 HDCP Ready CrossFireX Support Video Card with Eyefinity

just bought these two items, i will let you know once they get here after 3-4 days. I have done some more research and a problem could be with the motherboard where ram connects? speccy says all four slots are used and that there is ram there and shows stats in it. i ran mg video memory stress test for 4 more passes, and 0 codes. I am going to run prime95 just now. I have been browsing for the whole day today and no bsod. I have not played a game, it usually only happens when i play a game.

ihatebsod3 · 12 Mar 2012

here is the new report
thanks!

ihatebsod3 · 13 Mar 2012

ok so i started prime95 and after like 2 minutes my screen shut off, but my computer was still on.... no power to mouse or keyboard. i was watching my temps motherboard and processor were only at like 39 degrees.. what could be the cause?? no bsod or anything..maybe graphics card related?

now this was with the third option on prime95 * think it said extensive memory testing.

I did a reset and am running again same option and temps are at 51 degrees and its running fine... that was so random?

ok so it has been running for 2 hrs and no problems what so ever... 640k,8k, 720k, 12k, 800k, 20k,896 = all say "passed!"

writhziden · 13 Mar 2012

Code:


Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [D:\Kingston\BSODDmpFiles\ihatebsod3\Windows_NT6_BSOD_jcgriff2\031212-35521-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (6 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Machine Name:
Kernel base = 0xfffff800`02a4a000 PsLoadedModuleList = 0xfffff800`02c8f650
Debug session time: Sun Mar 11 22:31:13.867 2012 (UTC - 6:00)
System Uptime: 0 days 0:03:43.038
Loading Kernel Symbols
...............................................................
................................................................
.....................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {ffffffffc0000005, fffff80002bf5fd6, 1, 5f}

Probably caused by : memory_corruption

Followup: memory_corruption
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff80002bf5fd6, The address that the exception occurred at
Arg3: 0000000000000001, Parameter 0 of the exception
Arg4: 000000000000005f, Parameter 1 of the exception

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
nt!ExFreePoolWithTag+246
fffff800`02bf5fd6 015d5f          add     dword ptr [rbp+5Fh],ebx

EXCEPTION_PARAMETER1:  0000000000000001

EXCEPTION_PARAMETER2:  000000000000005f

WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff80002cf9100
 000000000000005f 

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

BUGCHECK_STR:  0x1E_c0000005

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  CODE_CORRUPTION

PROCESS_NAME:  System

CURRENT_IRQL:  1

TRAP_FRAME:  fffff88003183990 -- (.trap 0xfffff88003183990)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=fffffa80092c4a31
rdx=0000000000000001 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002bf5fd6 rsp=fffff88003183b20 rbp=0000000000000000
 r8=0000000000000000  r9=00000000000000c0 r10=fffff88002fd5e20
r11=fffffa80092c4a30 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na pe nc
nt!ExFreePoolWithTag+0x246:
fffff800`02bf5fd6 015d5f          add     dword ptr [rbp+5Fh],ebx ss:0018:00000000`0000005f=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002b155d8 to fffff80002ac9d00

STACK_TEXT:  
fffff880`03183108 fffff800`02b155d8 : 00000000`0000001e ffffffff`c0000005 fffff800`02bf5fd6 00000000`00000001 : nt!KeBugCheckEx
fffff880`03183110 fffff800`02ac9382 : fffff880`031838e8 fffffa80`092c4a20 fffff880`03183990 00000000`00000006 : nt! ?? ::FNODOBFM::`string'+0x4987d
fffff880`031837b0 fffff800`02ac7efa : 00000000`00000001 00000000`0000005f fffff880`03183c00 fffffa80`092c4a20 : nt!KiExceptionDispatch+0xc2
fffff880`03183990 fffff800`02bf5fd6 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`a000000c : nt!KiPageFault+0x23a
fffff880`03183b20 fffffa80`09345ad0 : 00000000`00000001 00000000`00000103 00000000`00000000 00000000`00000000 : nt!ExFreePoolWithTag+0x246
fffff880`03183bd0 00000000`00000001 : 00000000`00000103 00000000`00000000 00000000`00000000 00000000`00000000 : 0xfffffa80`09345ad0
fffff880`03183bd8 00000000`00000103 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`a0000003 : 0x1
fffff880`03183be0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`a0000003 fffffa80`09345ad0 : 0x103


STACK_COMMAND:  kb

CHKIMG_EXTENSION: !chkimg -lo 50 -db !nt
2 errors : !nt (fffff80002bf5fae-fffff80002bf5fd6)
fffff80002bf5fa0  00  00  ff  41  1c  0f  b7  41  10  66  39  01  0f  83 *c9  00 ...A...A.f9.....
...
fffff80002bf5fd0  81  c4  80  00  00  00 *01  5d  5f  5e  5d  5b  c3  f0  42  83 .......]_^][..B.

MODULE_NAME: memory_corruption

IMAGE_NAME:  memory_corruption

FOLLOWUP_NAME:  memory_corruption

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MEMORY_CORRUPTOR:  STRIDE

FAILURE_BUCKET_ID:  X64_MEMORY_CORRUPTION_STRIDE

BUCKET_ID:  X64_MEMORY_CORRUPTION_STRIDE

Followup: memory_corruption
---------

Loading Dump File [D:\Kingston\BSODDmpFiles\ihatebsod3\Windows_NT6_BSOD_jcgriff2\031112-23805-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (6 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Machine Name:
Kernel base = 0xfffff800`02a15000 PsLoadedModuleList = 0xfffff800`02c5a650
Debug session time: Sun Mar 11 21:47:42.359 2012 (UTC - 6:00)
System Uptime: 0 days 7:17:27.530
Loading Kernel Symbols
...............................................................
................................................................
....................
Loading User Symbols
Loading unloaded module list
........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff80002a9bc71, fffff88009e62070, 0}

Probably caused by : win32k.sys ( win32k!QueuePowerRequest+d7 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80002a9bc71, Address of the instruction which caused the bugcheck
Arg3: fffff88009e62070, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
nt!KiSignalSynchronizationObject+51
fffff800`02a9bc71 48894108        mov     qword ptr [rcx+8],rax

CONTEXT:  fffff88009e62070 -- (.cxr 0xfffff88009e62070)
rax=fffffa800878bfe8 rbx=fffffa800878bfe8 rcx=ffbffa800878bfe8
rdx=fffffa800878bfe0 rsi=fffffa800878bfe0 rdi=ffbffa800878bfe8
rip=fffff80002a9bc71 rsp=fffff88009e62a50 rbp=0000000000000000
 r8=0000000000000000  r9=fffff80002c1c4d0 r10=fffff80002c1c348
r11=0000000000000000 r12=fffffa80071d2910 r13=fffff80002c07e80
r14=000000000008d401 r15=fffffa8008c72ae0
iopl=0         nv up ei ng nz ac po cy
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00210297
nt!KiSignalSynchronizationObject+0x51:
fffff800`02a9bc71 48894108        mov     qword ptr [rcx+8],rax ds:002b:ffbffa80`0878bff0=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  iw3sp.exe

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80002a98d06 to fffff80002a9bc71

STACK_TEXT:  
fffff880`09e62a50 fffff800`02a98d06 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000001 : nt!KiSignalSynchronizationObject+0x51
fffff880`09e62aa0 fffff960`00161c57 : fffffa80`00000000 00000000`00000001 00000000`0012f900 00000000`000007ff : nt!KeSetEvent+0x106
fffff880`09e62b10 fffff960`0023d9a9 : 00000000`00000001 fffff880`09e62ce0 00000000`00596110 fffffa80`0944d740 : win32k!QueuePowerRequest+0xd7
fffff880`09e62b50 fffff800`02e29f8b : fffffa80`08786b30 fffff880`09e62ce0 00000000`00596110 fffffa80`08c72ae0 : win32k!UserPowerInfoCallout+0x3b9
fffff880`09e62b90 fffff800`02ed85b7 : fffffa80`08c72ae0 00000000`00000001 00000000`0008d480 00000000`0008fd20 : nt!PopNotifyConsoleUserPresent+0x6b
fffff880`09e62c00 fffff800`02a93f93 : 00000000`80000000 fffffa80`08c72ae0 00000000`00000000 00000000`00000000 : nt!NtSetThreadExecutionState+0x187
fffff880`09e62c60 00000000`73b72e09 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`0008d3f8 fffff800`02a8c2d0 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x73b72e09
fffff880`09e63040 00000000`00000000 : 00000000`00040004 00000000`00000002 00000000`00000000 00000000`00000000 : nt!KiCallUserMode


FOLLOWUP_IP: 
win32k!QueuePowerRequest+d7
fffff960`00161c57 4084f6          test    sil,sil

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  win32k!QueuePowerRequest+d7

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: win32k

IMAGE_NAME:  win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ecdcd5a

STACK_COMMAND:  .cxr 0xfffff88009e62070 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_win32k!QueuePowerRequest+d7

BUCKET_ID:  X64_0x3B_win32k!QueuePowerRequest+d7

Followup: MachineOwner
---------

Possible causes are Memory problems... Viruses... Corrupted hard disk file system... Corrupted System Files... Lack of Windows updates... Drivers...
Thanks to JMH for helping with my understanding of this crash.
Possible causes are Memory problems... Corrupted hard disk file system... Corrupted System Files... Graphics Driver... Drivers...

The crash you experienced with Prime95 could be due to the graphics card. It could also be due to the power supply not being enough to support the tests and power the graphics card at the same time. If a PSU does not supply enough power, the symptoms can be rather finicky. I would suggest running the tests a few more times, especially the Memtest86+ and the video memory test for 7+ passes each.
Also, viruses can cause crashes like what you experienced with Prime95. Please check for viruses on the machine. I see that you do not have antivirus software installed. Scan for viruses with a full scan using the free version (do not start the trial) of Malwarebytes : Free anti-malware, anti-virus and spyware removal download and see the Good and Free system security combination. for better security steps and scanning tools.
Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations.

ihatebsod3 · 14 Mar 2012

i took out all the ram and reseated it again (did it once before), but this time i put different memory in different slots. I have been trying to cause bsod, but it has not happened today. I have been playing all my games full settings and the things that used to caused bsod i tried to replicate them. It has not happened YET. wish me luck, i hope everything is solved!!!!!!!!!!!!!!!!!! I still have like 10 days of warranty to return, i hope its all solved so i don't have to return it! You have been a great help! was a good learning experience regardless.

I did buy this computer new open box online, so i am guessing during transit, stuff became a little loose or something. Going to play hard for the next 5 days to force a bsod, if nothing happens then i will consider the problem solved.

writhziden · 14 Mar 2012

Sounds like you did and are doing some good troubleshooting steps. Let us know how the system responds over the next five days. Best of luck!

ihatebsod3 · 11 Apr 2012

it was either faulty motherboard or hard drive. The ram problem was fixed and 3b and 1e errors were gone. 1A was still persistent and windows randomly failing. I have since bought a new pc. Thank you Writhziden for all your help!!!!

writhziden · 11 Apr 2012

You're welcome. Enjoy the new PC. :)