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Windows 7: Bsod: Please help!!!!!!!!!!!! I'm dying

08 Mar 2012   #1
ihatebsod3

Microsoft windows 7 home premium x64 BIOS VERSION :6.1.7600
 
 
Bsod: Please help!!!!!!!!!!!! I'm dying

Hello,

I recently purchased my machine about 4 weeks ago and i have been having problems with it. I have done much research online on the causes of bsod. From what i have read it can be a lot of different things. Windows updates to drivers to hardware etc. My first factory reset was after i was always getting bsod while playing games such as lfd2, bf2. I thought it was caused by steam or windows update and even drivers because i had downloaded drivers from ati website for my graphics card. Also, i had installed windows update through the windows update on my computer (when shutting down windows it automatically installs). My second factory reset was when i did not install any new drivers or update and just steam, and i was still getting bsod. I am on my third factory reset and i am still getting bsod, this is after no steam and no windows update and the only driver update was java to test out whether or not playing games was causing it. I only have games on steam, and i did not want to download it so i logged into an online game (runescape that i used to play a while ago to test it out). Again, i am getting bsod. i have come to a conclusion that bsod is only when playing games now or just drivers, and not related to windows update. Please help me determine the problem as i can still return my pc if it is defective (60 days warranty). The persistent bsod codes are 3b and 1 e.

it is a bone stock pc (it has factory 300w ps, which i think is under powered)
System specs:
General Spec
Brand
HP
Series
Pavilion Elite
Model
HPE-410F (BM424AA#ABA)
Type
Home / Home Office
Processor
AMD Phenom II X6 1045T(2.70GHz)
Processor Main Features
64 bit Six-Core Processor
Cache Per Processor
6 x 512KB L2 Cache
Memory
8GB DDR3 1333MHz
Hard Drive
1TB SATAII 7200RPM
Optical Drive 1
SuperMulti DVD burner with LightScribe Technology & Blu-ray player
Graphics
ATI Radeon HD 5570 1GB DDR3 dedicated graphics memory
Audio
Sound card - Integrated
Ethernet
Fast Ethernet
Wireless Card
Wireless LAN 802.11b/g/n
Power Supply
300W
Keyboard
HP USB keyboard
Mouse
HP USB mouse
Operating System
Windows 7 Home Premium 64-bit
Motherboard
Chipset
AMD 785G
CPU
CPU Type
Phenom II X6
Installed Qty
1
CPU Speed
1045T(2.7GHz)
L2 Cache Per CPU
6 x 512KB
L3 Cache Per CPU
6MB
CPU Socket Type
AM3
CPU Main Features
64 bit Six-Core Processor
Graphics
GPU/VPU Type
ATI Radeon HD 5570
Graphics Interface
PCI Express 2.0 x16
Memory
Memory Capacity
8GB DDR3
Memory Speed
DDR3 1333
Form Factor
DIMM 240-pin
Memory Spec
2GB x 4
Memory Slot (Total)
4
Memory Slot (Available)
0
Maximum Memory Supported
16GB
Hard Drive
HDD Capacity
1TB
HDD Interface
SATA II
HDD RPM
7200rpm
Optical Drive
Optical Drive Type
BD Combo
Optical Drive Spec
SuperMulti DVD burner with LightScribe Technology & Blu-ray player
Audio
Audio Chipset
Integrated ALC888S-VD audio
Audio Channels
8 channels
Communications
LAN Chipset
Integrated
LAN Speed
10/100Mbps
WLAN
802.11b/g/n Wireless LAN
Front Panel Ports
Front USB
1
Front Audio Ports
2
Card Reader
Front panel 15-in-1 memory card reader: supports SmartMedia, xD, MultiMedia Card, Secure Digital (SD), Mini Secure Digital, Compact Flash I, Compact Flash II, IBM Microdrive, Memory Stick, Memory Stick Pro, Memory Stick Duo, Memory Stick Pro Duo, RSMMC, MMC Mobile, MMC


My System SpecsSystem Spec
.
08 Mar 2012   #2
ihatebsod3

Microsoft windows 7 home premium x64 BIOS VERSION :6.1.7600
 
 

here is perfmon report and system info Attachment 201876

thanks
My System SpecsSystem Spec
09 Mar 2012   #3
writhziden

Windows 7 Home Premium 64 Bit
 
 

Code:
  1. Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [D:\Kingston\BSODDmpFiles\ihatebsod3\Windows_NT6_BSOD_jcgriff2\030812-17378-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7600 MP (6 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Personal Built by: 7600.16539.amd64fre.win7_gdr.100226-1909 Machine Name: Kernel base = 0xfffff800`02a68000 PsLoadedModuleList = 0xfffff800`02ca5e50 Debug session time: Thu Mar 8 12:32:49.935 2012 (UTC - 7:00) System Uptime: 0 days 0:05:23.293 Loading Kernel Symbols ............................................................... ................................................................ .................. Loading User Symbols Loading unloaded module list .... ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 1E, {0, 0, 0, 0} Probably caused by : ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e ) Followup: MachineOwner --------- 4: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* KMODE_EXCEPTION_NOT_HANDLED (1e) This is a very common bugcheck. Usually the exception address pinpoints the driver/function that caused the problem. Always note this address as well as the link date of the driver/image that contains this address. Arguments: Arg1: 0000000000000000, The exception code that was not handled Arg2: 0000000000000000, The address that the exception occurred at Arg3: 0000000000000000, Parameter 0 of the exception Arg4: 0000000000000000, Parameter 1 of the exception Debugging Details: ------------------ EXCEPTION_CODE: (Win32) 0 (0) - The operation completed successfully. FAULTING_IP: +3765313463346136 00000000`00000000 ?? ??? EXCEPTION_PARAMETER1: 0000000000000000 EXCEPTION_PARAMETER2: 0000000000000000 ERROR_CODE: (NTSTATUS) 0 - STATUS_WAIT_0 BUGCHECK_STR: 0x1E_0 CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT PROCESS_NAME: System CURRENT_IRQL: 0 EXCEPTION_RECORD: fffff880009fea68 -- (.exr 0xfffff880009fea68) ExceptionAddress: fffff80002ae5c4f (nt!PoIdle+0x000000000000004f) ExceptionCode: c0000005 (Access violation) ExceptionFlags: 00000000 NumberParameters: 2 Parameter[0]: 0000000000000000 Parameter[1]: ffffffffffffffff Attempt to read from address ffffffffffffffff TRAP_FRAME: fffff880009feb10 -- (.trap 0xfffff880009feb10) NOTE: The trap frame does not contain all registers. Some register values may be zeroed or incorrect. rax=fffff880009fed78 rbx=0000000000000000 rcx=fffff880009b2180 rdx=000000000001ae73 rsi=0000000000000000 rdi=0000000000000000 rip=fffff80002ae5c4f rsp=fffff880009feca0 rbp=0000000000000000 r8=0000000000020052 r9=0000000000000000 r10=0000000000027829 r11=fffff880009b2180 r12=0000000000000000 r13=0000000000000000 r14=0000000000000000 r15=0000000000000000 iopl=0 nv up di ng nz na pe nc nt!PoIdle+0x4f: fffff800`02ae5c4f 41f6460402 test byte ptr [r14+4],2 ds:00000000`00000004=?? Resetting default scope LAST_CONTROL_TRANSFER: from fffff80002ad032e to fffff80002ad85d0 STACK_TEXT: fffff880`009fdb58 fffff800`02ad032e : 00000000`00000000 fffffa80`07840000 fffff880`009fe2d0 fffff800`02b05524 : nt!KeBugCheck fffff880`009fdb60 fffff800`02afe2ed : fffff800`02ce6eac fffff800`02c2503c fffff800`02a68000 fffff880`009fea68 : nt!KiKernelCalloutExceptionHandler+0xe fffff880`009fdb90 fffff800`02b05950 : fffff800`02c27b24 fffff880`009fdc08 fffff880`009fea68 fffff800`02a68000 : nt!RtlpExecuteHandlerForException+0xd fffff880`009fdbc0 fffff800`02b128df : fffff880`009fea68 fffff880`009fe2d0 fffff880`00000000 fffffa80`09c40760 : nt!RtlDispatchException+0x410 fffff880`009fe2a0 fffff800`02ad7c42 : fffff880`009fea68 fffff880`009b2180 fffff880`009feb10 fffff880`009b2180 : nt!KiDispatchException+0x16f fffff880`009fe930 fffff800`02ad654a : fffffa80`093e5000 00000000`00000010 00000000`00000000 00000000`00000010 : nt!KiExceptionDispatch+0xc2 fffff880`009feb10 fffff800`02ae5c4f : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiGeneralProtectionFault+0x10a fffff880`009feca0 fffff800`02ae0dcc : fffff880`009b2180 fffff880`00000001 00000000`00000001 fffff880`00000000 : nt!PoIdle+0x4f fffff880`009fed80 00000000`00000000 : fffff880`009ff000 fffff880`009f9000 fffff880`009fed40 00000000`00000000 : nt!KiIdleLoop+0x2c STACK_COMMAND: kb FOLLOWUP_IP: nt!KiKernelCalloutExceptionHandler+e fffff800`02ad032e 90 nop SYMBOL_STACK_INDEX: 1 SYMBOL_NAME: nt!KiKernelCalloutExceptionHandler+e FOLLOWUP_NAME: MachineOwner MODULE_NAME: nt IMAGE_NAME: ntkrnlmp.exe DEBUG_FLR_IMAGE_TIMESTAMP: 4b88cfeb FAILURE_BUCKET_ID: X64_0x1E_0_nt!KiKernelCalloutExceptionHandler+e BUCKET_ID: X64_0x1E_0_nt!KiKernelCalloutExceptionHandler+e Followup: MachineOwner ---------
  2. Loading Dump File [D:\Kingston\BSODDmpFiles\ihatebsod3\Windows_NT6_BSOD_jcgriff2\030812-18033-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7600 MP (6 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Personal Built by: 7600.16539.amd64fre.win7_gdr.100226-1909 Machine Name: Kernel base = 0xfffff800`02a18000 PsLoadedModuleList = 0xfffff800`02c55e50 Debug session time: Thu Mar 8 12:21:33.664 2012 (UTC - 7:00) System Uptime: 0 days 17:24:37.006 Loading Kernel Symbols ............................................................... ................................................................ ................. Loading User Symbols Loading unloaded module list .............. ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 3B, {c0000005, fffff80002d61bbe, fffff88009adeac0, 0} Probably caused by : ntkrnlmp.exe ( nt!CmpConstructName+150 ) Followup: MachineOwner --------- 3: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* SYSTEM_SERVICE_EXCEPTION (3b) An exception happened while executing a system service routine. Arguments: Arg1: 00000000c0000005, Exception code that caused the bugcheck Arg2: fffff80002d61bbe, Address of the instruction which caused the bugcheck Arg3: fffff88009adeac0, Address of the context record for the exception that caused the bugcheck Arg4: 0000000000000000, zero. Debugging Details: ------------------ EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. FAULTING_IP: nt!CmpConstructName+150 fffff800`02d61bbe 0fb601 movzx eax,byte ptr [rcx] CONTEXT: fffff88009adeac0 -- (.cxr 0xfffff88009adeac0) rax=fffff8a000019c30 rbx=fffff8a000022130 rcx=0040000000000001 rdx=0000000000000000 rsi=fffff8a0039bd948 rdi=0000000000000012 rip=fffff80002d61bbe rsp=fffff88009adf490 rbp=0000000000000000 r8=fffff8a009068794 r9=fffff80002a18000 r10=fffff88002fd6840 r11=fffff88009adf2b8 r12=fffff8a009068770 r13=0000000000000000 r14=0000000000000000 r15=000000000000005c iopl=0 nv up ei ng nz ac po cy cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010297 nt!CmpConstructName+0x150: fffff800`02d61bbe 0fb601 movzx eax,byte ptr [rcx] ds:002b:00400000`00000001=?? Resetting default scope CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT BUGCHECK_STR: 0x3B PROCESS_NAME: services.exe CURRENT_IRQL: 0 LAST_CONTROL_TRANSFER: from fffff80002d61df1 to fffff80002d61bbe STACK_TEXT: fffff880`09adf490 fffff800`02d61df1 : fffff880`09adfb01 fffff8a0`039bd948 fffff8a0`039bd978 00000000`00000000 : nt!CmpConstructName+0x150 fffff880`09adf4e0 fffff800`02d6340b : fffff8a0`00023010 fffff8a0`00023010 fffff880`09adf600 fffff880`09adfb10 : nt!CmpGetSymbolicLink+0xc1 fffff880`09adf5f0 fffff800`02d82a64 : fffff800`02d62ae0 00000000`00000000 fffffa80`0819c010 000007fe`fcf58401 : nt!CmpParseKey+0x92b fffff880`09adf8c0 fffff800`02d87b76 : fffffa80`0819c010 fffff880`09adfa40 00000000`00000040 fffffa80`06a2f660 : nt!ObpLookupObjectName+0x585 fffff880`09adf9c0 fffff800`02d66bec : 00000000`0326d800 00000000`00000000 fffff8a0`01611501 fffff880`09adfaa8 : nt!ObOpenObjectByName+0x306 fffff880`09adfa90 fffff800`02d68d3b : 00000000`0129e170 00000000`00020019 00000000`0129e1f8 00000000`00000000 : nt!CmOpenKey+0x28a fffff880`09adfbe0 fffff800`02a87853 : fffffa80`0798f560 fffff880`09adfca0 00000000`0129e620 00000000`0011b316 : nt!NtOpenKeyEx+0xf fffff880`09adfc20 00000000`77040e0a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13 00000000`0129e108 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x77040e0a FOLLOWUP_IP: nt!CmpConstructName+150 fffff800`02d61bbe 0fb601 movzx eax,byte ptr [rcx] SYMBOL_STACK_INDEX: 0 SYMBOL_NAME: nt!CmpConstructName+150 FOLLOWUP_NAME: MachineOwner MODULE_NAME: nt IMAGE_NAME: ntkrnlmp.exe DEBUG_FLR_IMAGE_TIMESTAMP: 4b88cfeb STACK_COMMAND: .cxr 0xfffff88009adeac0 ; kb FAILURE_BUCKET_ID: X64_0x3B_nt!CmpConstructName+150 BUCKET_ID: X64_0x3B_nt!CmpConstructName+150 Followup: MachineOwner ---------
  1. Possible causes are Memory problems... Viruses... Corrupted hard disk file system... Corrupted System Files... Lack of Windows updates... Drivers...
    Thanks to JMH for helping with my understanding of this crash.
  2. Possible causes are Memory problems... Corrupted hard disk file system... Corrupted System Files... Graphics Driver... Drivers...
Thanks to Dave76 for help understanding possible causes.


Proceed with the following:
My System SpecsSystem Spec
.

09 Mar 2012   #4
ihatebsod3

Microsoft windows 7 home premium x64 BIOS VERSION :6.1.7600
 
 

thanks,

i will try all of these. I have never over clocked, it is a factory pc (nothing swapped). Last time i tried to install SP 1 i was getting more bsod. I do have lack of updated because i thought updates were causing this problem. I did system memory test that came inside my pc, and it said everything was ok and did 2 passes 2 times. I also did sfc/scan now, found no problems. I also did chdsk and no problems there either. I am getting less bsod, but now it just turns off my screen, the computer seems to be on, but there is nothing on my screen, the mouse has no power and the keyboard doesn't either. I have to do a reset, and everything is ok then.

I really appreciate the reply and your help
My System SpecsSystem Spec
09 Mar 2012   #5
writhziden

Windows 7 Home Premium 64 Bit
 
 

Memtest86+ does more intensive memory tests than those included with the system. I would still recommend running it.

Given the behavior you describe, I suspect either an overheating issue or graphics issue. It could also be a short of some kind. Proceed with the steps outlined above and install all Windows updates when you are able to. I think the hardware tests are more important at this time.
My System SpecsSystem Spec
10 Mar 2012   #6
ihatebsod3

Microsoft windows 7 home premium x64 BIOS VERSION :6.1.7600
 
 

Hi, i have not had a bsod today! I have installed all of the windows update, i just have 1 install service pack 1, i hope it doesn't cause problems this time. I ran the video memory stress test, and this is what it said so far for 1 test. I will do more tests tomorrow before work. I did not understand anything about "real temp" or how to use it. But, i did download speccy (very cool!).I am afraid to use furmark because i don't want to burn anything. I have attached speccy zip file, if you can dig anything from that...I talked to my brother and he noted that 300w power supply seemed to be under powered, and that maybe the graphics card cant draw enough current under load or something... I have also noted that the pin fin heat sink (the one next to the main heat sink with the fan) is very hot... is it suppose to be like that?

Changing video mode to 640x480x16...OK
[3/10/2012 12:56:00 AM] Test started for "Primary Display Driver (ATI Radeon HD 5570)"...
Trying 16bpp RGB:565 mode...OK
TEST FAIL (Code: 887601C2)
Trying 16bpp RGB:555 mode...OK
Trying 16bpp BGR:565 mode...NOT SUPPORTED (Code: 80004001)
Trying 32bpp RGB:888 mode...OK
Trying 32bpp BGR:888 mode...NOT SUPPORTED (Code: 80004001)
[3/10/2012 1:51:07 AM] Pass completed (0 errors found).


thanks again for taking out your time to help!
My System SpecsSystem Spec
10 Mar 2012   #7
ihatebsod3

Microsoft windows 7 home premium x64 BIOS VERSION :6.1.7600
 
 

also, i could not figure out which service pack file i am suppose to download?
"the links in this section correspond to files available for this download. Download the files appropriate for you."

How do i tell which one is right for me?

7601.17514.101119-1850_Update_Sp_Wave1-GRMSP1.1_DVD.iso - This DVD image contains standalone update for all architectures.

windows6.1-KB976932-X64.exe - This application installs Sp1 to a 64-bit machine running Windows 7 or Windows Server 2008 R2.

Windows_Win7SP1.7601.17514.101119-1850.AMD64FRE.Symbols.msi - Standalone debugging symbols (free) for 64-bit machines.

Windows_Win7SP1.7601.17514.101119-1850.AMD64CHK.Symbols.msi - Standalone debugging symbols (checked) for 64-bit machines. This contains debugging symbols for both Windows 7 SP1 and Windows Server 2008 R2 SP1.

do i install all of those with 64 bit or what?

Thanks in advance
My System SpecsSystem Spec
10 Mar 2012   #8
writhziden

Windows 7 Home Premium 64 Bit
 
 

You want to install
windows6.1-KB976932-X64.exe
and any language symbols you need. If your Windows is in English, you only need the executable I mentioned.

It may well be that your power supply is not rated to handle the system you have.
Quote   Quote: Originally Posted by ATI Radeon™ HD 5570 Graphics
400 Watt or greater power supply recommended
ATI Radeon HD 5570 System Requirements.

I would recommend 500-750 Watts to give yourself some leeway for other peripherals.
My System SpecsSystem Spec
11 Mar 2012   #9
ihatebsod3

Microsoft windows 7 home premium x64 BIOS VERSION :6.1.7600
 
 

Hi i have done everything recommended, and i was playing call of duty and again i received an error... 3b error again...


Extra information about the problem
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF80002A9BC71
BCP3: FFFFF88009E62070
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

is it the same problem or something else? I hate that this keeps happening....

thanks for all your help.
My System SpecsSystem Spec
11 Mar 2012   #10
ihatebsod3

Microsoft windows 7 home premium x64 BIOS VERSION :6.1.7600
 
 

wow just got another one...

Extra information about the problem
BCCode: 1e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF80002B09F60
BCP3: 0000000000000000
BCP4: FFFFFFFFFFFFFFFF
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Bucket ID: X64_0x1E_c0000005_R_nt!MiReplenishPageSlist+c0
Server information: c8c40f0f-b3ca-414e-a5dc-ace76cc8e92b
My System SpecsSystem Spec
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 Bsod: Please help!!!!!!!!!!!! I'm dying




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