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#1
BSOD "System_Service_Exception" 0x0000003B after boot log-on
Hi guys/gals,
I recently removed a virus (it was pretty innocuous). I'm sure it's gone as I've done several sweeps (McAfee, Malwarebytes). However now I'm having some boot problems. I had (since my last reboot) installed a couple of programs, thus I can't really tell if the programs (and some driver issue) are at fault, or if the removal of the virus took out a system file somewhere.
When I boot up my computer, which is a three-month old Dell Inspiron, Windows 7 64bit, the logon prompt comes up asking for my password. I enter the password, it displays the blue screen with "Welcome" for several seconds, then goes to the BSOD.
Booting in Safe Mode and Safe Mode with Networking work.
I have tried a system restore to a point before the recent installations - which gave me an unexplained error and didn't work. I've also tried several other things (like disabling all the drivers I could find under Device Manager and rebooting).
I've attached the minidump file. For some reason the System Health check doesn't work, just gives me an error without explaining why - so obviously I couldn't attach that.
Let me know if I can give you any more information, and much thanks for the help.