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Windows 7: Sony VAIO Laptop Blue Screen - Please Help

02 Feb 2013   #11
belinda502

Windows 7 64 bit
 
 

Hi,
I tried to perform a Sytem File Check and when I typed it in the following message came back:_

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc\scannow
The system cannot find the path specified.

C:\Windows\system32>


My System SpecsSystem Spec
.
02 Feb 2013   #12
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

I've requested for more help, please wait.
My System SpecsSystem Spec
02 Feb 2013   #13
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

It looks to me like you missed the space between command and switch....

SFC<space>/SCANNOW
My System SpecsSystem Spec
.

10 Feb 2013   #14
belinda502

Windows 7 64 bit
 
 

Hi,
I have tried most of the options suggested on this forum except reducing items at startup because I am not sure which programmes to deselect.
I did a System file check and it just said there were no integrity violations.
I got onto Norton Community and uploaded the contents of the BSOD screen which only occurred when I started the computer. They gave me a link to a Microsoft Knowledge base article at http://support.microsoft.com/kb/979444 which in turn led me to the following hotfix :- http://hotfixv4.microsoft.com/Windows%207/WindowsServer%202008%20R2/sp1/Fix302249/7600/free/404162_intl_x64_zip.exe
I downloaded this Hotfix and got no BSOD for a week when I got another one. The contents of the BSOD screen I got after one week were as follows:-
A problem has been detected and windows has shut down to prevent damage to your computer.
APC_INDEX_MISMATCH

If problems continue disable or remove any newly installed hardwear or softwear. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your computer press F8 to select advanced start-up options and then select safe mode.
Technical Information
***STOP: 0 X 00000001 (C 0 X 000000007798172A, 0 X 0000000000000000, 0 X 00000000FFFF0000, 0 X FFFFF88003277B60)

Collecting data for crash dump…
Initializing disk for crash dump…
Beginning dump of physical memory
Dumping physical memory to disk: 100
Physical memory dump complete
Contact your system administrator or technical support group for further assistance.

Anyway after this happened I decided to remove Norton finally using the Norton Remover tool and I installed Microsoft Security Essentials, did a virus check which was clear but when I shut down the computer I got another BSOD screen the contents of which were as follows:-
DRIVER_IRQL_NOT_LESS_OR_EQUAL
If problems continue disable or remove any newly installed hardwear or softwear. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your computer press F8 to select advanced start-up options and then select safe mode.
Technical Information:
xxxStop: 0x000000D1
COXFFFFF88006D0D205, OX000000000000000X2, 0X0000000000000008, 0XFFFFF88006DOD205
+++ArcSoftKSUFilter.sys-Address FFFFF88006D0D205 base at FFFFF88006DO6000, D atestamp 4a1a5673
+++ArcSoftKSUFilter.sys-Address FFFFF88006D0D205 base at FFFFF88006DO6000, D atestamp 4a1a5673
This BSOD kept hanging so I had to turn off the computer eventually without generating a dump file.
I then did a hard drive check on my ‘c’ drive which has no errors. I am trying to do one now on my external ‘e’ and ‘d’ drives but when I typed in “chkdsk e” into the command prompt, it said ‘Access Denied as you do not have sufficient privileges, you have to invoke this utility running in elevated mode’. Could someone tell me how I get around this so that I can check these external drives.
I should also mention that while I was downloading the file from Windows Seven Forums to upload a zip file for a bug check, I got another BSOD file which read:-
The IO Manager has detected a violation by a driver that is being verified.
Technical information
+++Stop: 0x000000C9
COX0000000000000224, 0XFFFFF880031E8710, 0XFFFFF9807A4BA9D0, 0XFFFFFFFFC00000BB)
+++HIDCLASS.SYS – Address FFFFF880031E8710 base at FFFFF880031E6000, datestamp 4ce7a665
From some of the BSOD screens I’ve been getting, I’m wondering if it could be a driver problem. I checked my device drivers on windows and they are updated automatically and are apparently in working order.
Any help much appreciated.
Belinda502
My System SpecsSystem Spec
10 Feb 2013   #15
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please run the SFC scan and post the results.
My System SpecsSystem Spec
10 Feb 2013   #16
belinda502

Windows 7 64 bit
 
 

These are the results of the SFC scan:-

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>sfc /scannow
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection did not find any integrity violations.
C:\Windows\system32>
My System SpecsSystem Spec
10 Feb 2013   #17
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You had better start a new thread of your own - I hadn't realised that this wasn't your thread.

Please include all your problem details, and follow the SF http://www.sevenforums.com/crashes-d...tructions.html and post the results.
My System SpecsSystem Spec
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 Sony VAIO Laptop Blue Screen - Please Help




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