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Windows 7: Sony VAIO Laptop Blue Screen - Please Help

09 Mar 2012   #1
tanveerafzal

Windows 7 Home Premium x64
 
 
Sony VAIO Laptop Blue Screen - Please Help

Hello
I bought Sony Laptop VAIO laptop in Jan 2012. right after one week, i start getting Blue screen. i call Sony tech support and they said i can send the laptop and they will check.. but look like its a software issue... can some one pl. help before i send it back to Sony for repair.

Here is my Spec

Its Windows 7 home Premium, service pack 1, 64 bit.
- the original installed OS on the system?
- an OEM or full retail version? OEM

- What is the age of system (hardware)? 2 month
- What is the age of OS installation (have you re-installed the OS?) 2 month


My System SpecsSystem Spec
.
09 Mar 2012   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

I see you have Norton.

Symantec is a frequent cause of BSOD's.
I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST

http://us.norton.com/support/kb/web_...080710133834EN


Microsoft Security Essentials - Free Antivirus for Windows
My System SpecsSystem Spec
09 Mar 2012   #3
zigzag3143

Win 8 Release candidate 8400
 
 

In addition to JMH's suggestions please update the following drivers
Code:
dne64x.sys    11/10/2008 8:01:24 PM        fffff880`0b6b1000    fffff880`0b6dd000    0x0002c000    0x4918d964                        
ArcSoftKsUFilter.sys    5/25/2009 3:27:31 AM        fffff880`0622e000    fffff880`06238000    0x0000a000    0x4a1a5673
How To Find Drivers:
Quote:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads
My System SpecsSystem Spec
.

10 Mar 2012   #4
torre

Win 7, 32bit, Premium
 
 

Did you run the Sony VaioCare tools for analysis ?

Removing crapware on new Sony VAIO laptop


Check the above thread and note the post by gregrocker on removing bloatware.

Sony eSupport - Electronics

Also, check the Sony site.
My System SpecsSystem Spec
10 Mar 2012   #5
zigzag3143

Win 8 Release candidate 8400
 
 

Removing bloatware may void your warranty
My System SpecsSystem Spec
10 Mar 2012   #6
torre

Win 7, 32bit, Premium
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Removing bloatware may void your warranty

Good point ! However, would be surprised if it were a driver issue. Sony site is best source for drivers.


What software have you added ?


Personally, I would adamantly try to get a new computer from either the dealer or Sony since it is only <60 days old.
My System SpecsSystem Spec
01 Feb 2013   #7
belinda502

Windows 7 64 bit
 
 

Hello
My problem also concerns a Sony Vaio. I have followed the instructions the the BSOD above and have uploaded a zip file. Basically I bought it in summer 2011. I had no problem for one year until I uploaded Norton Anti Virus after which the BSOD appeared on numerous occasions with Windows System Repair unsuccessful whenever I restarted the computer in normal mode. It operates on windows 7, service pack 1 and is 64 bit.

After two months I uninstalled Norton and reinstalled it and only got the BSOD twice in 2 months. However last week I activated Skype and got two BSOD's the following day.

I am not that computer savvy and purchased Norton because it was the only anti virus product in the PC World outlet I went to except for McAfee. That guy recently seems to have gone a bit AWOL so I didn't purchase that.

I would appreciate help on this.

Thank you
belinda
My System SpecsSystem Spec
02 Feb 2013   #8
belinda502

Windows 7 64 bit
 
 

Hi

I got an email notification of a reply from indianacarnie but when I clicked the link to follow it and any other replies no reply has come up. I have copied and pasted the reply below.

o read the original version and respond to this thread please go to the following link: http://www.sevenforums.com/showthread.php?t=218554&goto=newpost
Here is the message that has just been posted:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Well for a start I would uninstall Norton's first thing. Use this : http://https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us?product=home&version=1 Uninstalling AntiVirus programs can be tricky so its best to use their own dedicated tools. I recommend Avast (free) but others recommend MSE highly.
Anyway, after you get rid of Norton's, run a sfc /scannow to find and hopefully fix any corrupted system files. Heres a link on how to do that :http://http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html .
My System SpecsSystem Spec
02 Feb 2013   #9
belinda502

Windows 7 64 bit
 
 

Also the link given doesn't appear to be connecting
http://http/www.sevenforums.com/tuto...e-checker.html
My System SpecsSystem Spec
02 Feb 2013   #10
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Hi

Quote:
Norton tends to cause BSOD-s. I would recommend uninstalling it with the Norton Removal Tool and replace with Microsoft Security Essentials To Test.
Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-
warning   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.
Perform a System File Check:
  1. Click on the start
  2. Type CMD on Search
  3. Left click and Run as Administrator
  4. Type SFC /scannow
Full tutorial here:Disk Check on your hard drive for file system errors and bad sectors on it:Reduce items at start-up. Nothing except anti-virus is required plus improves the time for logging in windows.
BSOD BUGCHECK SUMMARY

Code:
fffff880`055f03b8  fffff880`03eec9f0Unable to load image \??\C:\Windows\system32\Drivers\SYMEVENT64x86.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SYMEVENT64x86.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEVENT64x86.SYS
 SYMEVENT64x86+0x269f0
fffff880`055f0028  fffff880`0469fab8Unable to load image \??\C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for EraserUtilRebootDrv.sys
*** ERROR: Module load completed but symbols could not be loaded for EraserUtilRebootDrv.sys
 EraserUtilRebootDrv+0x2ab8
fffff880`055f0358  fffff880`0495a2e0Unable to load image \??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_6.0.0.145\Definitions\BASHDefs\20130116.013_41c\BHDrvx64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for BHDrvx64.sys
*** ERROR: Module load completed but symbols could not be loaded for BHDrvx64.sys
 BHDrvx64+0x1372e0
Description:
  1. Driver Reference Table - BHDrvx64.sys
  2. Driver Reference Table - EraserUtilRebootDrv.sys
  3. Driver Reference Table - SYMEVENT64x86.SYS
You may want to contact the Norton Community - Norton Community for further assistance.
My System SpecsSystem Spec
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 Sony VAIO Laptop Blue Screen - Please Help




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