Sony VAIO Laptop Blue Screen - Please Help

Page 1 of 2 12 LastLast

  1. tanveerafzal
    Posts : 1
    Windows 7 Home Premium x64
       New #1

    Sony VAIO Laptop Blue Screen - Please Help


    Hello
    I bought Sony Laptop VAIO laptop in Jan 2012. right after one week, i start getting Blue screen. i call Sony tech support and they said i can send the laptop and they will check.. but look like its a software issue... can some one pl. help before i send it back to Sony for repair.

    Here is my Spec

    Its Windows 7 home Premium, service pack 1, 64 bit.
    - the original installed OS on the system?
    - an OEM or full retail version? OEM

    - What is the age of system (hardware)? 2 month
    - What is the age of OS installation (have you re-installed the OS?) 2 month
      My Computer
    Quote Quote

  3. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       New #2

    I see you have Norton.

    Symantec is a frequent cause of BSOD's.
    I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST

    http://us.norton.com/support/kb/web_...080710133834EN

    Microsoft Security Essentials - Free Antivirus for Windows
      My Computer
    Quote Quote

  4. zigzag3143
    Posts : 28,845
    Win 8 Release candidate 8400
       New #3

    In addition to JMH's suggestions please update the following drivers
    Code:
    dne64x.sys    11/10/2008 8:01:24 PM        fffff880`0b6b1000    fffff880`0b6dd000    0x0002c000    0x4918d964                        
ArcSoftKsUFilter.sys    5/25/2009 3:27:31 AM        fffff880`0622e000    fffff880`06238000    0x0000a000    0x4a1a5673
    How To Find Drivers:
    - search Google for the name of the driver
    - compare the Google results with what's installed on your system to figure out which device/program it belongs to
    - visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
    - if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
    - - The most common drivers are listed on this page: Driver Reference Driver Reference
    - - Driver manufacturer links are on this page: Drivers and Downloads
      My Computer
    Quote Quote

  6. torre
    Posts : 156
    Win 7, 32bit, Premium
       New #4

    Did you run the Sony VaioCare tools for analysis ?

    Removing crapware on new Sony VAIO laptop


    Check the above thread and note the post by gregrocker on removing bloatware.

    Sony eSupport - Electronics

    Also, check the Sony site.
      My Computer
    Quote Quote

  7. zigzag3143
    Posts : 28,845
    Win 8 Release candidate 8400
       New #5

    Removing bloatware may void your warranty
      My Computer
    Quote Quote

  8. torre
    Posts : 156
    Win 7, 32bit, Premium
       New #6

    zigzag3143 said:
    Removing bloatware may void your warranty

    Good point ! However, would be surprised if it were a driver issue. Sony site is best source for drivers.


    What software have you added ?


    Personally, I would adamantly try to get a new computer from either the dealer or Sony since it is only <60 days old.
      My Computer
    Quote Quote

  10. belinda502
    Posts : 23
    Windows 7 64 bit
       New #7

    Hello
    My problem also concerns a Sony Vaio. I have followed the instructions the the BSOD above and have uploaded a zip file. Basically I bought it in summer 2011. I had no problem for one year until I uploaded Norton Anti Virus after which the BSOD appeared on numerous occasions with Windows System Repair unsuccessful whenever I restarted the computer in normal mode. It operates on windows 7, service pack 1 and is 64 bit.

    After two months I uninstalled Norton and reinstalled it and only got the BSOD twice in 2 months. However last week I activated Skype and got two BSOD's the following day.

    I am not that computer savvy and purchased Norton because it was the only anti virus product in the PC World outlet I went to except for McAfee. That guy recently seems to have gone a bit AWOL so I didn't purchase that.

    I would appreciate help on this.

    Thank you
    belinda
      My Computer
    Quote Quote

  11. belinda502
    Posts : 23
    Windows 7 64 bit
       New #8

    Hi

    I got an email notification of a reply from indianacarnie but when I clicked the link to follow it and any other replies no reply has come up. I have copied and pasted the reply below.

    o read the original version and respond to this thread please go to the following link: https://www.sevenforums.com/showthread.php?t=218554&goto=newpost
    Here is the message that has just been posted:
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Well for a start I would uninstall Norton's first thing. Use this : http://https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us?product=home&version=1 Uninstalling AntiVirus programs can be tricky so its best to use their own dedicated tools. I recommend Avast (free) but others recommend MSE highly.
    Anyway, after you get rid of Norton's, run a sfc /scannow to find and hopefully fix any corrupted system files. Heres a link on how to do that :http://https://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html .
      My Computer
    Quote Quote

  12. belinda502
    Posts : 23
    Windows 7 64 bit
       New #9

    Also the link given doesn't appear to be connecting
    http://http/www.sevenforums.com/tuto...e-checker.html
      My Computer
    Quote Quote

  13. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #10

    Hi

    Norton tends to cause BSOD-s. I would recommend uninstalling it with the Norton Removal Tool and replace with Microsoft Security Essentials To Test.


    Microsoft Security Essentials.

    Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-
       Warning
    Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

    Run a full scan with both (separately) once downloaded, installed and updated.
    Perform a System File Check:
    1. Click on the start
    2. Type CMD on Search
    3. Left click and Run as Administrator
    4. Type SFC /scannow

    Full tutorial here:

    Disk Check on your hard drive for file system errors and bad sectors on it:

    Reduce items at start-up. Nothing except anti-virus is required plus improves the time for logging in windows.


    BSOD BUGCHECK SUMMARY

    Code:
    fffff880`055f03b8  fffff880`03eec9f0Unable to load image \??\C:\Windows\system32\Drivers\SYMEVENT64x86.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SYMEVENT64x86.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEVENT64x86.SYS
 SYMEVENT64x86+0x269f0
fffff880`055f0028  fffff880`0469fab8Unable to load image \??\C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for EraserUtilRebootDrv.sys
*** ERROR: Module load completed but symbols could not be loaded for EraserUtilRebootDrv.sys
 EraserUtilRebootDrv+0x2ab8
fffff880`055f0358  fffff880`0495a2e0Unable to load image \??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_6.0.0.145\Definitions\BASHDefs\20130116.013_41c\BHDrvx64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for BHDrvx64.sys
*** ERROR: Module load completed but symbols could not be loaded for BHDrvx64.sys
 BHDrvx64+0x1372e0
    Description:
    1. Driver Reference Table - BHDrvx64.sys
    2. Driver Reference Table - EraserUtilRebootDrv.sys
    3. Driver Reference Table - SYMEVENT64x86.SYS

    You may want to contact the Norton Community - Norton Community for further assistance.
      My Computer
    Quote Quote

 
Page 1 of 2 12 LastLast

  Related Discussions
hi guyz i last visited 3 years ago! the problem today i face is that my sony vaio laptop model nw29gf suddenly grew tired of me and is displaying nothing on screen when i start it up. there is literally nothing on screen not even dim backlight which could have been easily solved. alas i...
Need Help With Sony Vaio Laptop
in Hardware & Devices

Hi all. I've got this Sony Vaio laptop that I'm trying to get it to work. A friend of mine said he used it for parts, so it is missing a few hardware pieces. However, I am having problems getting it to run. It is missing a hard drive, and the RAM pieces. When I plug it in, the power icon...
I keep getting this screen almost daily. What should I do to fix that?? http://i62.tinypic.com/27yojle.jpg
sony vaio laptop
in Sound & Audio

im running windows 7 ultimate 64 bit and now all of a sudden i have no speakers or head phones connected and no sound at all ive done everything from downloading the new drivers to uninstalling it. i got nothing but a speaker with and red x thru it help
i have purchased a brand new laptop with win 7 64 bit pre-installed in it after two weeks i got this problem of BSOD so i format c drive, but i can't get rid from that. plz help me i am attaching the mini dump files plz go through it
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

 © Designer Media Ltd
All times are GMT -5. The time now is 11:19.
Find Us