Windows 7: BSOD on resume from sleep and hibernate, BAD_POOL_CALLER (0x000000c2)

Peat · 10 Mar 2012

I've had 3 of the BSODs described in the title (all while resuming from sleep and hibernate) and one 0x000000d1 while I was reinstalling Comodo firewall - I had uninstalled it to try and fix the first BSOD, to no avail. I've updated my Atheros drivers in between the first 3 BSODs and the last, and it doesn't appear to have fixed it.

Don't really know what else to try. Thanks for any help.

Edit: Oh yeah, I've done a memtest and sfc /scannow too.

Is Windows 7 . . .
- x86 (32-bit) or x64 ? x64
- the original installed OS on the system? Yes
- an OEM or full retail version? OEM

- What is the age of system (hardware)? 18 months
- What is the age of OS installation (have you re-installed the OS?) 18 months.

zigzag3143 · 10 Mar 2012

All of these were Related to hssdrv.sys Hotspot Shield Routing Driver from AnchorFree Inc.. I would remove and replace it with another Vpn.

Peat · 10 Mar 2012

Quote: Originally Posted by zigzag3143

All of these were Related to hssdrv.sys Hotspot Shield Routing Driver from AnchorFree Inc.. I would remove and replace it with another Vpn.

Wow, 4 minute reply. Thanks.

That would explain it, because the BSODs started when I installed hotspotshield - I forgot all about it. I'll uninstall it and monitor it for a couple of days to see if that was the problem.

Edit: that fixed it. Thanks so much.

zigzag3143 · 10 Mar 2012

Quote: Originally Posted by Peat

Quote: Originally Posted by zigzag3143

All of these were Related to hssdrv.sys Hotspot Shield Routing Driver from AnchorFree Inc.. I would remove and replace it with another Vpn.

Wow, 4 minute reply. Thanks.

That would explain it, because the BSODs started when I installed hotspotshield - I forgot all about it. I'll uninstall it and monitor it for a couple of days to see if that was the problem.

Edit: that fixed it. Thanks so much.

Our pleasure and good luck.

Peat · 30 Apr 2012

Since I uninstalled Hotspot Shield, I've stopped getting this BSOD on resume from sleep and hibernate. However, I still occasionally get a BSOD, IRQL_NOT_LESS_OR_EQUAL, every so often, seemingly at random. Just had it now, will attach the files. It's probably unrelated to the other BSOD, but I thought I'd post here anyway.

Thanks for any help.

writhziden · 01 May 2012

Problem Devices:

Code:

Bluetooth Device (Personal Area Network)	BTH\MS_BTHPAN\7&24BDA96C&0&2	This device is disabled.
Virtual Disk Bus Enumerator	ROOT\SYSTEM\0002	Failure using the VxD loader.
VMware Virtual Ethernet Adapter for VMnet1	ROOT\VMWARE\0000	This device is disabled.
VMware Virtual Ethernet Adapter for VMnet8	ROOT\VMWARE\0001	This device is disabled.

The Virtual Disk Bus Enumerator may be part of the VMware that is disabled. May be good to disable it as well if that is the case.

You do not need both Comodo Internet Security and Microsoft Security Essentials. Both accomplish similar tasks and will conflict when accessing system files which can result in blue screen crashes.

I used to have PerfectDisk on my system until I found that it damaged my system restore points. I recommend against 3rd party defrag tools. Windows has some nice command line flags for the defrag command that will accomplish the same tasks as PerfectDisk. The -b and -w flags will defrag boot files and the boot registry items as well as compact the data to the center of the disk for faster access.

defrag c: -b
defrag -c -v -w

The first command optimizes boot performance for the Windows drive by defragmenting boot files and boot registry items.

The second command includes all drives on the system through the -c command and optimizes the drives by compacting the data to the center of the disk. Verbose output through the -v option is optional to provide the user with more information about the defrag tasks. The commands have to be run in an Elevated Command Prompt

Your latest crash is an IRQL_NOT_LESS_OR_EQUAL crash, as you said. It indicates a problem with DirectX or your graphics card.

Try re-installing DirectX using the Download: DirectX Redist (June 2010) - Microsoft Download Center - Download Details and see how the system responds.

Follow the steps for Diagnosing basic problems with DirectX. To re-install your display card drivers as outlined in the DirectX link, use the following steps.
1. Download the drivers you want for your display card(s)
2. Click Start Menu
3. Click Control Panel
4. Click Uninstall a program
5. For NVIDIA:
  - Uninstall the NVIDIA Graphics Driver (this should uninstall all NVIDIA software and drivers)
  - Restart your computer
  - Make sure NVIDIA 3D Vision Driver, NVIDIA 3D Vision Video Player, NVIDIA HD Audio Driver, and NVIDIA PhysX System Software are not still listed under Uninstall a program through Control Panel
  - If any remain of the above, uninstall one at a time
  - If asked to restart after uninstalling any of the above, do so, and continue uninstalling any remaining NVIDIA items until all are removed
6. For AMD:
  - Uninstall AMD Catalyst Install Manager if it is listed (this should remove all AMD graphics software and drivers)
  - If AMD Catalyst Install Manager is not listed, use the following method to uninstall the graphics drivers:
    1. Click Start Menu
    2. Right Click My Computer/Computer
    3. Click Manage
    4. Click Device Manager from the list on the left
    5. Expand Display adapters
    6. Do the following for each adapter (in case you have multiple display cards)
      - Right click the adapter
      - Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
      - Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
      Alternatively:
      1. Login as an adminstrative user
      2. Click Start Menu
      3. Click Control Panel
      4. Click Hardware and Sound
      5. Click Device Manager (the last link under Devices and Printers)
      6. Expand Display adapters
      7. Do the following for each adapter (in case you have multiple display cards)
        Right click the adapter
        
        Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
        
        Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  - Restart your computer after uninstalling drivers for all display cards
  - Install the driver you selected for the display cards once Windows starts

Peat · 01 May 2012

Hi, the reason I have Comodo Internet Security is for the firewall. I'm not a fan of Windows firewall - I find it not flexible enough. I have Defense+ (the real-time antimalware protection) disabled in Comodo, which will hopefully prevent conflicts with MSE.. I'll consider uninstalling it if I have any problems, thanks.

Thanks for the advice regarding PerfectDisk. Is this restore point problem rare or does it always happen? I don't want to compromise my restore points, but PerfectDisk is working well for me so far. Does http://support.raxco.com/KB/a136/what-is-vss-compatible-mode.aspx address the problem or does it still happen?

In terms of display drivers and DirectX, I'll start by redownloading DirectX like you suggested for a start. My display driver is quite a recent one, but not the most recent (and I did the install properly, using driver sweeper in safe mode etc) as I was having display driver crashes regularly with the most recent one. Maybe I'll try an older one if the BSOD happens again.

Thanks for the advice,
Peter.

Peat · 01 May 2012

Oh by the way, how do i go about disabling this? Thanks.
Virtual Disk Bus Enumerator ROOT\SYSTEM\0002

writhziden · 01 May 2012

Quote: Originally Posted by Peat

Hi, the reason I have Comodo Internet Security is for the firewall. I'm not a fan of Windows firewall - I find it not flexible enough. I have Defense+ (the real-time antimalware protection) disabled in Comodo, which will hopefully prevent conflicts with MSE.. I'll consider uninstalling it if I have any problems, thanks.

Thanks for the advice regarding PerfectDisk. Is this restore point problem rare or does it always happen? I don't want to compromise my restore points, but PerfectDisk is working well for me so far. Does http://support.raxco.com/KB/a136/what-is-vss-compatible-mode.aspx address the problem or does it still happen?

In terms of display drivers and DirectX, I'll start by redownloading DirectX like you suggested for a start. My display driver is quite a recent one, but not the most recent (and I did the install properly, using driver sweeper in safe mode etc) as I was having display driver crashes regularly with the most recent one. Maybe I'll try an older one if the BSOD happens again.

Thanks for the advice,
Peter.

With the realtime protection disabled, you should not have any compatibility issues. However, I saw this somewhat lightly because some antivirus programs still run realtime even when they claim to be disabled. Not sure if Comodo is one, as I have not tried it on my system.

I am not sure about the new patches with PerfectDisk. I moved away from the software some time ago, so I do not know what fixes the compatibility mode addressed.

Nice work with DirectX and the drivers. Post back how the system responds following those changes. Best wishes!

Quote: Originally Posted by Peat

Oh by the way, how do i go about disabling this? Thanks.
Virtual Disk Bus Enumerator ROOT\SYSTEM\0002

The device should show up in Device Manager. If it does not, you may have to show hidden devices. Device Manager : Hidden Devices

Peat · 07 May 2012

I wasn't able to reinstall DirectX using that package. It doesn't seem to be an installer, just a package containing DirectX files for game developers to include with their games etc. As for the 'diagnosing problems with DirectX' page, it seemed to be related to games not working, rather than BSODs. There wasn't much I could gain from it.

Had 2 more BSODs today, zip attached. Are these ones related to DirectX too? Should I try a different display driver?

Thanks.

Windows 7: BSOD on resume from sleep and hibernate, BAD_POOL_CALLER (0x000000c2)

BSOD on resume from sleep and hibernate, BAD_POOL_CALLER (0x000000c2) problems?