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Windows 7: Consistent BSODs, Inconsistent STOP codes, and more

10 Mar 2012   #1

Windows 7 Professional x64
 
 
Consistent BSODs, Inconsistent STOP codes, and more

So, I've had a chronic problem with this desktop computer that a friend of mine helped me build. It's a Giga-Byte GA-EP43-UD3L motherboard [system specs are listed in the My System Specs at the bottom]. I've seen BSODs (and recently a Green one...) and all sorts of stuff, so I left it laying around for me to deal with later.

Now, it's later, and I've been trying to fix it. I thought I made progress when I tried to turn it on one day, and it started beeping at me. When I looked up what that could be, it was suggested that I try removing a RAM chip. That appeared to fix the problem, so I went on to order more RAM. (I was able, and still am able—depending on which RAM chips and slots I use—to run Win 7 [turning off Aero] on 2gb RAM).

I ran into a Green Screen of Death recently but that was while I was on just the 2GB RAM. I actually tried taking off and resetting everything on the motherboard I could. So, I took off the video card, all the RAM chips, the heatsink, and CPU. Then I reapplied thermal paste to the CPU and heatsink, put them back in, the video card back in, and now I'm here fiddling with the RAM chips.

Right now, if I unplug all the RAM and try to boot, I get 10 long beeps and no display. If I plug in 1 of my 4 RAM chips, it will boot up entirely. If I plug in a different one, to the same slot, I get like 38ish short-fast beeps on repeat. I JUST bought this RAM chip too. Right now, it appears half work and the other two don't. But I find that odd, because the first two I had were working for quite a while. Now it appears one of them doesn't work and one of the new ones I ordered doesn't work.

If I plug in the two that should be working to the first and second RAM slots, it fails to display anything and after about 30 seconds I get the quick beeps again. If I try the first and third slots, it boots. If I try the first and fourth, it also boots. If I leave those there and put one of the chips I'm not so sure about in the third slot, it appears to boot, but I get no display.

Once, after using it for about 6 hours with 4GB of RAM (slots 1 & 4), I got a green screen of death while running a video game emulator (NO$GBA). Then later I got a BSOD.

I had been running Driver Verifier, as I'd heard might help find a cause if there was one. Earlier while using it, it pointed at snapman.sys, so I went and uninstalled Acronis, which seemed to fix that. But, after running the emulator [NO$GBA.EXE] (both because that seems to help it happen sooner, and because I wanted to use it), it happened again.

So, I'm attaching the BSOD, according to the sticky. I ran the jcgiff2 thing last night, so I'll include a zip of that one in (BSOD_jcgriff_1) as well. I think one happened over night while I wasn't doing anything, as well, so I'm including one that I just finished running, along with the performance report (in BSOD_jcgriff_2).

Oh, and one more thing. The reason I actually had to ask for help is because I just couldn't find an answer anywhere. I ended up reformatting my harddrive and reinstalling windows, but the errors still occurred. Granted, the errors were a bit different than they are now (that was around last year—the first time I started encountering these issues)

Thanks,
Brian

My System SpecsSystem Spec
.

10 Mar 2012   #2

Win 8 Release candidate 8400
 
 

SIMPLE

Symantec is a frequent cause of BSOD's. I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST


http://us.norton.com/support/kb/web_...080710133834EN

Microsoft Security Essentials - Free Antivirus for Windows
My System SpecsSystem Spec
10 Mar 2012   #3

Windows 7 Professional x64
 
 

Alright, thanks for the reply. I have now done that. So, if I encounter any more BSOD's, I will attach a new report.
My System SpecsSystem Spec
.


10 Mar 2012   #4

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Inserio View Post
Alright, thanks for the reply. I have now done that. So, if I encounter any more BSOD's, I will attach a new report.
Good job and good luck.
My System SpecsSystem Spec
10 Mar 2012   #5

Windows 7 Professional x64
 
 

Another BSOD. I checked the dmp file, and it was a different error, interestingly enough.

Also, windows told me that I should run the Windows Memory Diagnostics Tool, so I did (Everytime it recovered from a BSOD, it asked me to send a report, so each time I did; it finally told me to do something). The results said "Hardware problems were detected. To identify and repair these problems, you will need to contact the computer manufacturer." I don't really know where I would go to solve that, however, because it was a friend of mine who helped me piece this one together—so I don't even think there is a manufacturer for it.

As I mentioned in the first post, I already tried a bunch of different combinations with the RAM. I don't know where to go from here. I'm attaching the jcgriff2 & performance results.
My System SpecsSystem Spec
10 Mar 2012   #6

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Inserio View Post
Another BSOD. I checked the dmp file, and it was a different error, interestingly enough.

Also, windows told me that I should run the Windows Memory Diagnostics Tool, so I did (Everytime it recovered from a BSOD, it asked me to send a report, so each time I did; it finally told me to do something). The results said "Hardware problems were detected. To identify and repair these problems, you will need to contact the computer manufacturer." I don't really know where I would go to solve that, however, because it was a friend of mine who helped me piece this one together—so I don't even think there is a manufacturer for it.

As I mentioned in the first post, I already tried a bunch of different combinations with the RAM. I don't know where to go from here. I'm attaching the jcgriff2 & performance results.
Your DMP file from 3/10 @ 2:54pm still has symantec installed see snip.
My System SpecsSystem Spec
10 Mar 2012   #7

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Your DMP file from 3/10 @ 2:54pm still has symantec installed see snip.
Well, I uninstalled it after I saw your message, which would've been 4-5 hours ago. It's 9pm here, EST. Doing a search for that file, I can't find it on my system currently. I used the Norton uninstaller that you linked to me and then rebooted before doing anything.
My System SpecsSystem Spec
10 Mar 2012   #8

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Inserio View Post
Quote   Quote: Originally Posted by zigzag3143 View Post
Your DMP file from 3/10 @ 2:54pm still has symantec installed see snip.
Well, I uninstalled it after I saw your message, which would've been 4-5 hours ago. It's 9pm here, EST. Doing a search for that file, I can't find it on my system currently. I used the Norton uninstaller that you linked to me and then rebooted before doing anything.

Thats ok I thought you had removed it days ago. Sometimes these threads blur into one and another. Sorry
My System SpecsSystem Spec
11 Mar 2012   #9

Windows 7 Professional x64
 
 

So, do you have any idea? It'd be difficult for me to test each piece of hardware (on another computer) to figure out which piece is causing the error and if that's the only issue. If that's what I'll have to do, though, then so be it. If there's anything else, what would you recommend? and if that is what you recommend, which pieces do you think I should check first?
My System SpecsSystem Spec
11 Mar 2012   #10

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Inserio View Post
So, do you have any idea? It'd be difficult for me to test each piece of hardware (on another computer) to figure out which piece is causing the error and if that's the only issue. If that's what I'll have to do, though, then so be it. If there's anything else, what would you recommend? and if that is what you recommend, which pieces do you think I should check first?
Two things you can do.

I forget (not on my computer atm) if you ran memtest or another memory diagnostic.

Memtest and driver verifier



* If you are overclocking anything reset to default before running these tests.
In other words STOP!!!

* If you have raid update its Driver.




Memtest.
Quote:
*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

Any errors are indicative of a memory problem.

If a known good stick fails in a motherboard slot it is probably the slot.

RAM - Test with Memtest86+



Driver verifier

Quote:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Special Pool", "Force Pending I/O Requests" and "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen.
Continue to use your system normally, and if you know what causes the crash, do that repeatedly.
The objective here is to get the system to crash because Driver Verifier is stressing the drivers out.
If it doesn't crash for you, then let it run for at least 36 hours of continuous operation.

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
My System SpecsSystem Spec
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