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Windows 7: Various BSODs - not too frequent - Error on Memtest


10 Mar 2012   #1

Windows 7 64bit
 
 
Various BSODs - not too frequent - Error on Memtest

Hey folks. New to these forums, though I've found them quite useful by searching for topics relevant to the error messages I've been receiving. It has certainly provided the knowledge to try and tackle this problem better, though whilst I am trying to solve all of this, I'd definitely appreciate feedback on my errors, system health report and the entire zip folder I have provided as per normal procedure.

First off, my system:
Processor: Intel Core i7-2600k CPU @ 4.40GHz
RAM: 8192MB RAM DDR3 (2x4GB in correct slots)
Storage: 160GB SSD, 1TB HDD, 250GB HDD, 1TB External HDD
GPU: NVIDIA GeForce GTX 560 Ti 2GB
PSU: Corsair TX750W Bronze
OS: Windows 7 Ultimate 64-bit retail
Motherboard: P8P67 WS Revolution
Case: Coolermaster Advanced Case II

All of the above was purchased in October 2011, so as you can imagine, none of this hardware is particularly old at all. This year however, I had my first BSOD in January, which was relating to 'ntfs.sys' and PAGE_FAULT_IN_NONPAGED_AREA. (You can see an image of this attached, named pagefaultBsod)

We head into February and March. I now receive more hardware related BSODs.

At the current rate, I see one around once a week, so I'm beginning to take action. In particular, I have received a MEMORY_MANAGEMENT 0x0000001A BSOD (Image name: memorymanagementBsod) and also 'The system has encountered an uncorrectable hardware error' at 0x00000124. (Image name: hardwareBsod)

On my first browse of these forums, there were recommendations to first actually get Windows update ... updating, so I did so. I also ran the Windows file checker to ensure I had nothing wrong with my Windows files, to which I didn't. Today I have got round to using MemTest86.

On test 6, pass 0, there was a failed address on 002079d7f0c - 8313.8MB. This doesn't really make much sense to me. (Image name for results: memtest) With two complete passes, 16 errors showed up in the same spot.

I don't have much time at the moment to spend on troubleshooting, so like I mentioned above, I'd appreciate the knowledge anyone can share on my issues and more specifically, all of the files I have attached from the BSOD dump/system file collection.

There's other steps I have on my mind to take already, such as simply taking out the RAM to then reinsert it, or possibly try different slots. I am also yet to test each stick on its own with memtest to discover which one is potentially causing the problem. I have also been reading about the correct voltage settings which I have yet to confirm if they're all good via BIOs. I'm unsure though if this would take much effect if it has technically been running fine until January.. i.e, they must be fine unless it takes its effect on RAM further down the timeline.

My last two BSODs, memory management and the uncorrectable hardware error have been when I was playing a game and when I was converting video formats, both of which take up a lot of CPU/RAM usage.

Thanks for reading. Over the next few days I will update this thread with progress on my troubleshooting, all extra steps to be taken would be appreciated.

My System SpecsSystem Spec
.

10 Mar 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64 Ubuntu 12.04 LTS Tri-Boot
 
 

Hi and welcome to SevenForums,

There could be three issues here:

1. The RAM, or
2. The RAM slots on the motherboard, or
3. The CPU (some memory management takes place within the CPU)

The first thing to do, is what you have already identified : check each of the two RAM modules independently in each of the 4 RAM slots.

Do this by unplugging one of the RAM chips, and then running MemTest86+ for a minimum of 7 passes, or until the test fails, on RAM Slot # 1. Repeat the exercise with the same RAM chip in Slot # 2. If this passes, repeat the exercise for RAM chip # 2.

Download MemTest86+ here:
Memtest86+ - Advanced Memory Diagnostic Tool

The other issues could be the CPU. Please follow the suggestions in this post to test this:

http://www.sevenforums.com/overclock...ml#post1650674

Please post back your findings.

Regards,
Golden
My System SpecsSystem Spec
04 May 2012   #3

Windows 7 64bit
 
 

As a few months pass I'm upgrading to 16gb of ram conveniently. I'm on 8gb still atm but with completely new sticks in completely different slots as I sent my old ones back... yet I still got a BSoD with the same hardware error. Is this more directed towards the CPU now? What steps should I take? BIOs need an update?
My System SpecsSystem Spec
.


05 May 2012   #4

Windows 7 Home Premium 64 Bit
 
 

Download and install CPU-Z and Upload screenshots of the CPU, Mainboard, Memory, and SPD tabs. In the SPD tab, upload an image of each slot.


Please provide us with your full crash reports by following the http://www.sevenforums.com/crashes-d...tructions.html
My System SpecsSystem Spec
01 Jun 2012   #5

Windows 7 64bit
 
 

Hi.

The full crash reports are located in my first post. If more information is needed then please point me in the right direction.

As for CPU-Z, they are all attached.
My System SpecsSystem Spec
01 Jun 2012   #6

Windows 7 Home Premium 64 Bit
 
 

We need your system information as is today, not as it was nearly three months ago. A lot of things change in three months unless you have your system in a storage locker and are out of the country for three months without touching the system during that time. Even normal use will change things on the system. Please provide the information asked for in my previous post.
My System SpecsSystem Spec
01 Jun 2012   #7

Windows 7 64bit
 
 

I understand your point.

I have attached it again to this post.
My System SpecsSystem Spec
02 Jun 2012   #8

Windows 7 Home Premium 64 Bit
 
 

I would recommend a realtime antivirus program.:
You should run a scan today once you have updated the software.


Problematic Software:
Code:
Start Menu\Programs\Smart Defrag 2	Public:Start Menu\Programs\Smart Defrag 2	Public
  • I recommend against 3rd party defrag tools. Windows has some nice command line flags for the defrag command that will accomplish the same tasks as 3rd party programs. The -b and -w flags will defrag boot files and the boot registry items as well as compact the data to the center of the disk for faster access.
    defrag c: -b
    defrag -c -v -w
    The first command optimizes boot performance for the Windows drive by defragmenting boot files and boot registry items.

    The second command includes all drives on the system through the -c command and optimizes the drives by compacting the data to the center of the disk. Verbose output through the -v option is optional to provide the user with more information about the defrag tasks. The commands have to be run in an Elevated Command Prompt.

    For more flags, see Disk Defragmenter - Open and Use.


You have a 0x124 hardware bugcheck. If the system is still under warranty, I would recommend sending it in to have diagnostic tests done and any bad hardware replaced.
warning   Warning
Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!



For your hardware stop 0x124 crash, read through Stop 0x124 - what it means and what to try and use the following hardware checks to supplement that link.
  • If you are overclocking any hardware, please stop.

  • Monitor temperatures during the following tests.
    Use the following programs to monitor the temperatures.
  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).

    For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
    Once these steps have been followed, it is safe to remove and replace components within your computer.

Remember to read closely through Stop 0x124 - what it means and what to try for the crash.


You have run memtest86+ before, so you may skip this. Have you tried Golden's suggestion of running Windows with only one module at a time in each slot to find a good module and a good slot? If you find a good module, test it in all slots to find any bad slots. If you find a good slot, test all modules in that slot to find any bad modules.

Test by doing your normal routine through Windows for twice as long as it generally takes to get a crash.
My System SpecsSystem Spec
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 Various BSODs - not too frequent - Error on Memtest




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